Why Your ITIL® Clients Need BiSL®

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Why Your ITIL®

Clients Need BiSL®


Why Your ITIL Clients

Need BiSL(in order to get the best out

of their IT investment)


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Today’s Speakers

Moderator:

May SauProducts & Solutions Marketing, ITpreneurs

Presenter:

Frank van OutvorstBiSL Expert


Agenda

● About BiSL: Business Information Services Library

● Why BiSL?

● Underlying Principles of BiSL

● Business Insights

● Selling Strategies

● Success Stories

● Get Started

● Questions & Answers


About BiSL


What is BiSL?

ITIL®

ASL®

BiSL®

History of development:

IT infrastructure

(processes) in

placeApplication

management

(processes) in place

Clients not satisfied

Clients still not satisfied


Business Information Management (BIM) Fills

the Gap

SupplyDemand

Business

Business

processes

Information

system

Applications

Infrastructure


BiSL is an Instrument for Business

Information Management (BIM)


Why BiSL?


What Are the Typical Problems?

Business has no control over

IT or IT budget

IT projects result in high risks for

continuity of business (processes)

Outsourcing and cloud-sourcing

strategies need crystal clear

requirements

Result: Business not using

their IT properly

and therefore not

able to meet

strategic business

goalsIT is not meeting

expectations of the business


BIM as an Intermediary

ITIT structure

IT jargon / language

IT buzzwords

BusinessBusiness goals

Business jargon / language

Business contracts



ITIT structure


IT buzzwords

BusinessBusiness goals


Business contracts

How do they

communicate?

How do they align?

How do they benefit

from each other?

How do they

understand each other?



SupplyIT structure


IT buzzwords

DemandBusiness goals


Business contracts

BIM


Underlying Principles

of BiSL


The 9 Principles of BiSL

Three responsibilities for IT governance and IT management:

● IT infrastructure management

● Application management

● Business Information management

Main task is managing

demand (and supply)

Focus of BIM:

● Business process (support)

● IT services

● Policy of the organization

● Business information management

BIM for each and every business process (if relevant)


One organization with multiple

information domains:

differentiating demands

The 9 Principles of BiSL

BIM at three levels:

1. process

2. information system

3. corporate

Coherence between

operations and policy

Unambiguous process ownership

(system ownership)

Unambiguous

customer and point of

contact


The BiSL Framework


BIM in the Lead

The business can appraise the

added value of ideas and/or

proposed solutions and BIM has

an important role in evaluating

the technical feasibility and the

added value of ideas as a

business representative towards

the IT supplier.


● Book

● Checklist

● Best practices

● Exams

● Means for professionalizing BIM

What is BiSL


Business Insights


● Multiple sourcing options available from insourcing

via outsourcing to cloud sourcing

● Organizations depend on information systems,

managing information is therefore critically important

● Helps to deal with rapid change in organizations

● Business increasingly want more control over IT costs

and better ROI

● There is increasing dependency on IT as IT is

becoming ever present in daily life

Why Organizations Need BiSL


Opportunity Development Over Industries

● Banking

● Police

● Insurance

● Consulting

● Utilities

● Transportation

● National govt

● Healthcare

● Education

● Local govt


Selling Strategies


Target Audience

● CEO

● Business analysts / information

analysts

● Requirements engineers

● Key users

● Testing staff

● Business information manager

● Business architect / information

architect

Within the

Business

Within IT

● CIO

● IT service manager

● IT contract manager

● IT delivery manager

● Tester

● Incident / problem manager

● IT architect

Within Supporting Organizations

● Information consultant

● Business consultant

● Management consultant

● Auditor


Cross-Selling to Your ITIL, COBIT® and

ISO38500 Clients

● In order to have an excellent operating IT organization you might adopt ITIL or

COBIT, but it becomes less effective if the business does not know how to

effectively work with IT

● The BiSL framework knows what IT(IL) people / processes need to do an

effective and efficient job

● When an organization has adopted ITIL, BiSL helps in becoming a professional

IT client: articulating requirements, developing information systems strategies,

making proper use of IT

● When an organization has adopted ISO38500 BiSL offers more specific

processes to implement the guidelines and principles

● BiSL can help to put business in the lead on IT by indicating clear processes

where Cobit shows the general direction


Objection Handling

Objection Resolution

We already have Information Analysis in

place

Information analysis is just one of the aspects of

business information management

We use ITIL, why should we use BiSL? BiSL aims specifically at business needs

We already run projects to create new

information systems

BiSL helps to support use of the new information

systems and sees to it that future needs will be

satisfied

We use COBIT, why should we use BiSL? BiSL offers specific operational, tactical and

strategic processes that are supported by best

practices

Our IT department is responsible for our

business IT alignment

Business should take control


BiSL offers a situational approach for organizations: each

business organization is different:

● Specific needs for information systems

● Specific IT challenges

● BiSL adoption can be tailor made: assessments and self

assessments, trainings

Three possible customers:

1. Consulting bureaus

2. IT departments / IT service providers

3. The business

Taking the First Step in Selling BiSL


Success Stories


Background:

● Existing 200 departments across the

country functioned autonomously

● Need to reduce the number of departments

to enable better collaboration

● Consolidate databases for better

information sharing

● No visibility into what other departments

are doing

Dutch Police 1/4


IT Challenges:

● Different departments were investigating

the crimes committed by the same

criminals

● IT supply at a distance

● Application overload

● Generic IT supply

● Lack of cooperation

● A need for directing IT

Dutch Police 2/4


Solution: Use of BiSL

● A central unit for BIM was created

● Common language and approach based on

BiSL

● Activities towards more effective and

efficient governance of information and

information technology

Dutch Police 3/4


Results:

● 5 years: >2500 personnel education and certification

● Awareness of higher police echelons: Initiatives to rationalize IT assets

● Role descriptions, BIM processes organized according to business domains

● Interregional cooperation

● Sharing and exchanging practices: Initiatives for police business

improvements

● Common platform: Structural further improvement of BIM

● Joint approach towards IT supply: Regular alignment per business domain

● Shared view on how to improve police operations

● Clear cooperation models for joined IT management and decision making

● Cooperation with other law enforcement partners

Dutch Police 4/4


Dutch Insurance Company 1/2

Background:

● Looking to outsource IT

● Plans to expand internationally

Challenges:

● Organization has grown rapidly: IT

department professionalized by adopting

ITIL, business felt need for professional

client role as well

● Complexity in IT as a result of many

mergers


Dutch Insurance Company 2/2

Results:

● Major awareness and training program: >500 staff trained, special

management awareness sessions

● Centralized corporate BIM department that supports business information

management within the business units

● Adoption of one approach to business information planning

● Cooperation between business units resulting in clearly defined requirements

so that the large backbone systems could be modernised and this created the

opportunity to phase out a lot of other older information systems


Final Remarks

BiSL as driver for

innovating BIM

Focus shifted from IT to

information value

Focus on business

process improvement

Higher demands

for BIM

Further

professionalization of BIM


Get Started


BiSL FoundationThis 2-day classroom / virtual classroom course is accredited by APMG. The course

offers a basic approach for professionalization of business information management /

business IT alignment within an organization.

Available Courses

Business Simulations: “Demand-it” This is a 1-day classroom business simulation offered by Simagine. Objective is to

give participants insight into the correlation between the various process clusters, such

as use management, functionality management, change and transition, as well as

management processes.

Available Resources● BiSL Self-Assessment Workbook: offers a wide variety of audit-like

questions to help in assessing the maturity of business information

management as well as critical problems and determining actions

● ASL BiSL Foundation website: http://www.aslbislfoundation.org/


How You Can Get Started 1/2

Partner

A Full Service

Partner

B Use Your own trainer

Partner

C Only use our Courseware

Courseware Exams Services Trainers

Courseware Exams Services

Courseware Exams


How You Can Get Started 2/2

Visit the ITpreneurs.com Website

Review the Product of Interest

Get in touch either through the Contact

Form, send us an email, or call!


Q&A


P: +31 107.110.260

E: [email protected]

Contact Us

May Sau

Products & Solutions Marketing

ITpreneurs | Rotterdam | The Netherlands

mailto:[email protected]


Appendix


● To acquire the information system that are actually needed in order to support/execute your business

processes

● To gain better control over IT

● No longer ad hoc, but structural and organized responsibility for information systems, use of

information systems and a professional client role

● When an IT development project has finished the life cycle of an information system has just started

● You get a structured checklist and good understanding of all aspects of information systems that have

to be dealt with

● Increasingly the business cannot afford to wait at the IT department and takes control themselves, but

a professional IT client is needed very much

● To be able to get the desired results from IT outsourcing

Top Reasons to Adopt

Technology

Why Your ITIL® Clients Need BiSL®