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nForm's research project presentation on Canadian intranet practices. View initial findings from nForm's Better Intranets Conference. June 12, 2014.
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Canadian Intranet Practices Survey Sarah Vilay June 12, 2014
#BetterIntranets
#BetterIntranets
Goals of our study
• Understand how organizations use and manage intranets
• Learn about organizational struggles and how they were overcome
• Explore what works for organizations
#BetterIntranets
Today’s topics
• Platform of choice
• Intranet budgets
• Maturity cycles
• Primary purpose
• Content ranked most popular
#BetterIntranets
About the participants
• Canadian industries including:
• Consulting
• Education
• Financial Services
• Healthcare
• Insurance
• Media
• Public Sector
• Retail
• Telecommunications
• Utilities
#BetterIntranets
About the participants
• Intranet Managers
• Internal Communicators
• I.T. Managers responsible for collaboration
• I.T. Managers responsible for content management
• Intranet content owners
• Current total: 171 responses
#BetterIntranets
About the participants
1%
38% 7%
46%
5%
Unknown 3%
#BetterIntranets
initial findings
#BetterIntranets
Western region
0%
10%
20%
30%
40%
50%
60%
70%
Sharepoint
IBM Lotus
Oracle
Custom
#BetterIntranets
Central region
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Sharepoint
IBM Lotus
Oracle
Custom
#BetterIntranets
Is there a dedicated budget assigned to your Intranet?
Yes 58%
No 42%
#BetterIntranets
Maturity
• Looked at:
• Years since last redesign
• Accessibility via mobile
• How much overall traffic from mobile
• Less than 30% of mature Intranets have dedicated budget
#BetterIntranets
Last significant redesign
Currently in Progress 27%
In the Past Year 35%
1-3 Years ago 28%
4-5 Years ago 6%
5+ Years ago 4%
#BetterIntranets
Other technology integration
None, 17%
Dropbox, 11%
Yammer, 2%
Email, 18% Combinations with email, 13%
Combinations with Dropbox, 8%
Combinations with Yammer, 7%
Combinations with IM, 9%
Combinations with Other Applications,
15%
Other, 51%
#BetterIntranets
User-generated content tools ranked most popular
• Blogs/Microblogging
• Classified Ads
• Discussion Forum
• Employee Profiles
• Content Ratings
#BetterIntranets
Primary purpose(s)*
* respondents could choose combinations
Promote Employee Engagement, 58%
Serve as a Corporate Knowledge Repository,
55%
Enable Employee Collaboration, 53%
Build Corporate Culture, 52%
Support Executive Communications, 38%
Improve Customer Service, 37%
To Save Money, 18%
#BetterIntranets
Content ranked most popular
1. Administrative Information
2. Human Resources Information
3. Business Function Information
4. Information about Current Events in the Company
5. Financial Information
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human Resources Information
Business Function Information
Information about Current Events in the Company
Financial Information
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human Resources Information
Business Function Information
Information about Current Events in the Company
#BetterIntranets
Summary of initial findings
• Western region highly favours SharePoint
• About 60% of organizations have dedicated intranet budgets, however, mature intranets are less likely to have assigned budgets
• Modern intranets are integrating more external secure solutions to offer complimentary features
• Intranets are primarily used to promote corporate culture
• Important to include administrative, business function and human resources information
#BetterIntranets
https://www.surveymonkey.com/s/Canadian_Intranet_Practices_2014
http://svy.mk/QbGMGy
[email protected] @sarahvilay
