AWS Government, Education, & Nonprofits Symposium

Canberra, Australia | May 20, 2014

Managing the Pace of Innovation Glenn Gore Sr. Manager Solutions Architecture Amazon Web Services, APAC

“Want to increase innovation? !Lower the cost of failure"

Joi Ito, Director MIT Media Lab

culture is the principal component in speed of innovation

A Rapid Pace of Innovation

24 48

61 82

159

280 2014: 127 New Features and Services Since January

customer obsession

ownership

invent and simplify

right, a lot

hire and develop the best

insist on highest standards

think big bias for action

frugality

vocally self critical

earn trust

dive deep

have backbone; disagree & commit

deliver results

if you want something done right …

create a single-threaded team

two pizza teams

At Amazon, we always work backwards from the customer.

each new idea, starts with a write-up of a press release / FAQ that helps capture the customer

perspective of the problem we are trying to solve.

this process helps us exercise customer obsession by compelling us to put on the shoes of the customers and see

the story from a customer’s perspective.

It helps us understand the problem we are trying to solve, and if it is worth solving.

We eat our own dog food, which enables us to put ourselves in the shoes of the customers, and again,

compels us to be vocally self-critical to innovate on behalf of our customers.

Helen Christensen Executive Director Blackdog Institute

Dave Milne Postdoctoral Research Fellow CSIRO

DevOps

old cycle

CONTINUOUS DEPLOYMENT

SMALL, FREQUENT CHANGES

CONSTANTLY INTEGRATING INTO PRODUCTION.

new cycle

11.6s

Mean time between deployments (weekday)

1,079

Max number of deployments in a

single hour

10,000

Mean number of hosts

simultaneously receiving a deployment

30,000

Max number of hosts

simultaneously receiving a deployment

DEPLOYMENTS AT AMAZON.COM

Automated Rollbacks and Health Checks

SOFTWARE DEPLOY

≠ PRODUCT LAUNCH

f(innovation) = (org * arch) (mechanisms * culture)

Thank you!

AWS Government, Education, & Nonprofits Symposium

Canberra, Australia | May 20, 2014