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Join Product Manager Shawn Zenz as he rounds out this series with a discussion about Automation Manager Policy based monitoring. AMPs are a new way for MSPs to easily automate tasks using our streamlined “drag and drop” interface. AMP based monitoring can help you transform Proactive or Reactive workflows into meaningful, efficient monitoring including Self-Healing and Alerting and completely transforms the monitoring space. In this webinar Shawn will demonstrate how to: • Create monitoring from Automation Policies • Convert your existing PowerShell scripts into monitoring • Automatically create PSA tickets to track automation work as billable time
Citation preview
Automating your Microsoft® world Part 3:
A brand new way to automate with AMPs
© 2014 N-able Technologies, Inc. All rights reserved.
Presented By
© 2014 N-able Technologies, Inc. All rights reserved.
Ali MahmoudProduct Marketing
@alimahmoud_
Shawn ZenzProduct Manager
A brand new way to monitor with AMPs
1. Remote Monitoring & Management Overview
2. Automation Overview
3. AMP monitoring
4. Demo: Creating AMPs
5. Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
Application and Cloud Efficiencies
1. Remote Monitoring & Management Overview
2. Automation Overview
3. AMP monitoring
4. Demo: Creating AMPs
5. Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
NOC Notification
HelpdeskNotification
Customer B
Customer C
N-central® Architecture
© 2014 N-able Technologies, Inc. All rights reserved.
Application and Cloud Efficiencies
1. Remote Monitoring & Management Overview
2. Automation Overview
3. AMP monitoring
4. Demo: Creating AMPs
5. Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
OS Automation: WorkstationCreating Filters
© 2014 N-able Technologies, Inc. All rights reserved.
N-centralFilters describe a group of devices to perform
automation on
© 2014 N-able Technologies, Inc. All rights reserved.
Customer 1 Customer 2 Customer 3
OS Automation: WorkstationManually creating rules for each customer is too much effort
WeeklyMaintenance_01 WeeklyMaintenance_02 WeeklyMaintenance_03
© 2014 N-able Technologies, Inc. All rights reserved.
Centralized Automation
One rule to maintain
Consistent for all customers
Easy to add new customers
N-central
Customer 1 Customer 2 Customer 3
WeeklyMaintenance
Application and Cloud Efficiencies
1. Remote Monitoring & Management Overview
2. Automation Overview
3. AMP monitoring
4. Demo: Creating AMPs
5. Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
Using AMP Based Monitoring
© 2014 N-able Technologies, Inc. All rights reserved.
Complex requirements become easy monitoring
Self-Healing
Alerting
Auto-create PSA tickets
Complex requirements become easy monitoring
Example: Group Policy Settings
© 2014 N-able Technologies, Inc. All rights reserved.
Self-Healing
© 2014 N-able Technologies, Inc. All rights reserved.
Alerting
© 2014 N-able Technologies, Inc. All rights reserved.
Auto-create PSA tickets
© 2014 N-able Technologies, Inc. All rights reserved.
Application and Cloud Efficiencies
1. Remote Monitoring & Management Overview
2. Automation Overview
3. AMP monitoring
4. Demo: Creating AMPs
5. Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
Automation Manager
© 2014 N-able Technologies, Inc. All rights reserved.
1. Select an action
2. Drag to policy
3. Save & run
Live Demo:
© 2014 N-able Technologies, Inc. All rights reserved.
Creating AMPs to: Complex requirements become
easy monitoring Self-Healing Alerting Auto-create PSA tickets
Application and Cloud Efficiencies
1. Remote Monitoring & Management Overview
2. Automation Overview
3. AMP monitoring
4. Demo: Creating AMPs
5. Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
Manual Maintenance vs Automation
© 2014 N-able Technologies, Inc. All rights reserved.
Weekly Maintenance Manual Automation
Workstation 30min /desktop 15 min one-time
Server 30min /server 15 min one-time
SQL maintenance 30min /server 15min one-time
Exchange cleanup 30min /server 15min one-time
Average Customer Deployment
© 2014 N-able Technologies, Inc. All rights reserved.
Manual Maintenance1 Customer
Manual Maintenance5 Customer
Manual Maintenance10 Customer
20 Workstation 40 hours 200 hours 400 hours
2 Server 12 hours 60 hour 120 hour
Total 52 hours 260 hours 520 hours
Now for the best part!
© 2014 N-able Technologies, Inc. All rights reserved.
Automation ManagerIs included in your pro RMM license
© 2014 N-able Technologies, Inc. All rights reserved.
Provide Great Service
Automation Manager
Help Desk Manager
ReportManager
Remote Control
Manager
Build Recurring Revenue
SecurityManager
Backup Manager
Patch Manager
Audit Manager
Mobile Manager
N-central RMMAn MSP’s complete toolkit
© 2014 N-able Technologies, Inc. All rights reserved.
Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
