AUCUG Cloud PBX, Call Queuing & Sonus SBC's

WelcomeAuckland UC Users Group

Todays Sponsors: (please let us know if you would like to sponsor a future event!)

A u g u s t 4 t h 2 0 1 6

A u c k l a n d U C U s e r s G r o u p

Introductions

Paul Bloem – Lexel Systems

Andrew Morpeth – Lexel Systems

https://ucgeek.co/@AndrewMorpeth

http://www.ucsorted.com/@PaulB_NZ

UC Principle Consultant, SfB MVP + VTSP

UC Technical Consultant, SfB MVP

Anup Soman – SonusPrincipal Engineer

http://www.sonus.net/


Agenda

Time Topic

3:15-3:45pm Cloud PBX (Andrew Morpeth)

3:45-4:15pm Networking Break + Food and Drinks

4:15-4:45pm Sonus SBC Solutions (Anup Soman)

4:45-5:00pm Wrap up and prize draw + Q&A (Paul Bloem)


What is Cloud PBX?

› Enterprise Voice features for SfB Online› Inbound/Outbound PSTN calling› Dial-in conferencing› Call Handling


Cloud PBX Options

› Cloud PBX with PSTN Calling – Microsoft is your carrier

› Cloud PBX with Skype for Business Server - Local carrier access via on-premises server

› Cloud PBX with Cloud Connector - Local carrier access via Cloud Connector

› Cloud PBX with PSTN Conferencing – Microsoft and 3rd party


What’s Available in NZ?

› Cloud PBX with PSTN Calling – US/UK only› Cloud PBX with Skype for Business

Server - Yes› Cloud PBX with Cloud Connector - Yes› PSTN Conferencing – Yes via 3rd party –

PGi/Intercall


Cloud Connector Edition (CCE)

› Allows local carrier to be utilised by Office 365

› Hyper-V bundle of 4 servers – CMS, DC, Mediation, Edge

› Cannot be deployed with on-premisesOn Premise

PSTN

User

SIP PBX orProvider Gateway

Cloud Connector Edition VMs

Office 365 including Skype for Business Online (E5 Plan)

Cloud PBXUsers

Mediation Edge

Domain Controller

and CA

Central Management Store (CMS)

Cloud Connector


CCE Placement

› Placement in the DMZ› No requirement for AD Trusts

On-Premise/ internal network

Cloud Connector Site

PSTN

User


Skype for Business user on internal network

Domain Controller

Mediation Edge

DC and CA CMS


CCE Availability & Capacity

› 50 & 500 concurrent calls per instance› Single Instance per PSTN site› Multi-instance per site (up to 4) › Multi-site (up to 200)

500 Concurrent Calls:• 64-bit dual processor, six core (12 real cores), 2.50 gigahertz (GHz) or

higher• 64 gigabytes (GB) ECC RAM• Four 600 GB (or better) 10K RPM 128M Cache SAS 6Gbps disks,

configured in a RAID 5 configuration• Three 1 Gbps RJ45 high throughput network adapters

50 Concurrent Calls:• Intel i7 4790 quad core with Intel 4600 Graphics (no high end graphics

needed)• 32 GB DDR3-1600 non ECC• 2: 1TB 7200RPM SATA III (6 Gbps) in RAID 0• 2: 1 Gbps Ethernet (RJ45)


CCE Signalling & Media

› Internal ScenarioOn-Premise/ internal network

Cloud Connector Site

PSTN

User



Skype for Business OnlineWith Cloud PBX

Users

MEDIASIP Signaling

Skype for Business user on internal network

Domain Controller

Mediation Edge

DC and CA CMS


CCE Signalling & Media

› External ScenarioOn Premise Site

PSTN

User


Cloud Connector Edition VMs


Users

MEDIA

SIP Signaling

CCE

Edge

DC and CA CMS

Mediation

External Client


CCE Deployment

› Install CCE PS Module› Prepare Pre-req’s – file paths, certificates, Hyper-V› Start-CsDownload› Input Configuration - CloudConnector.ini› Install Install-CcInstance› Configure O365 - New-CsHybridPstnSite› Enable Users


CCE Considerations

› CCE does not support multiple O365 tenants› Users cannot be mixed between MS and Local

PSTN access› Support for dedicated Hyper-V server only› Consultative transfers are not supported› Escalation from PSTN call to conference is not

possible› CCE and On-premises servers cannot co-exist


CloudPBX Limitations

› Basic inbound/outbound DDI calling only› No Response Groups› No Common Area Phones› No Dial Plan/Voice Routing Management


Local Options

› Lexel Lync Online – Lexel Systems› www.lexel.co.nz/lync/online.asp

› Managed Lync – MHA Cloud› http://www.mhacloudcomputing.co.nz/managed-ly

nc-2/

› Revera

http://www.lexel.co.nz/lync/online.asp

http://www.mhacloudcomputing.co.nz/managed-lync-2/

http://www.mhacloudcomputing.co.nz/managed-lync-2/


Online Roadmap› Q4 2015

› Meeting Broadcast globally› Cloud PBX with on-premises PSTN globally› Cloud PBX with PSTN Calling in the US› PSTN Conferencing in the US

› 2016› Cloud PBX with PSTN Calling extended to Western Europe, then beyond› PSTN Conferencing extended to Western Europe, then beyond› Expansion of Cloud PBX features to include features such as Response Groups

› 2017› Parity with SfB Server› Global support for full feature set› SfB is Cloud First


Auto Attendant› Provides callers options to route to

best person/team› Supports online and on-premises

users› Audio & text-to-speech greetings› Multi-level AA options› Business hours and holiday actions› Supports voice and DTMF commands› 12 languages for TTS / 27 for

recognition


Call Queuing› Routing of calls to groups of users› Online & on-premises users› Audio & text-to-speech announcements› Music on hold› Queue timeout/overflow actions


CloudPBX Call Handling

› New feature, not a port of RGS› Initial release not as feature rich as RGS› No additional licencing costs› Preview planned for September

› Sign-up: https://www.skypepreview.com/ › GA planned for end of year

https://www.skypepreview.com/


Agenda

Time Topic






Agenda

Time Topic






Q and A› Anything goes!› Questions about the session?› Need some deployment advice?› Have any suggestions for future events?› Do you want to speak or sponsor the next

event?

+ Prize Draw


Thank You!Auckland UC Users Group


A u g u s t 4 t h 2 0 1 6

Technology

AUCUG Cloud PBX, Call Queuing & Sonus SBC's