Embed Size (px)
DESCRIPTION
Symantec Altiris IT Management Suite 7.0, provides customers with complete management capabilities that enhance effectiveness through faster deployments and increased security, reduces costs by closing technology gaps and improves manageability amidst the increasing information and infrastructure sprawl.
Citation preview
Altiris IT Management Suite 1
Altiris IT Management Suite 7.0Redefining IT lifecycle management and automation
April 13, 2010
Altiris IT Management Suite
Presentation Overview
Management is Critical Component of Security
IT Management Suite Delivers Integrated Value
Process Automation – Built-in
Altiris IT Management Suite
The Need For Management And Security
3
Protect theInfrastructure
Develop and Enforce IT Policies
Protect the Information
Manage Systems
> Symantec™ Protection Suite
> Symantec™ Data Loss Prevention
> Symantec™ Control Compliance Suite
> Symantec™ IT Management Suite
Altiris IT Management Suite Altiris IT Management Suite 4
Integrations Available Today7.0 Management Platform
Deployment Solution 7.1
Incorporates Ghost Imaging Foundation
Hardware independent imaging
In-place file preservation imaging
Native VMDK support including physical to virtual
Backup Exec System Recovery 8.5 & 2010
Native Integration
Client deployment
Backup and recovery tasks
Web reportsManagement
Platform 7.0
Backup Exec Infrastructure Manager 12.5
Discover and inventory BE components
Report on enterprise protection
Deploy and Patch of BE components
Monitor BE at enterprise level & rack Storage
pcAnywhere Solution 7.0
Supports light and full versions
Management console right click context menu
Management database integration (audit trail, security)
Symantec Endpoint Protection Integration Component 7.0
Updated to 7.0 Platform
Antivirus Inventory
Expanded migration tasks
Data Loss Prevention (Vontu) Integration Component 9.0
Agent rollout and management
Integrated reporting
IT Analytics 7.0 for SEP
Updated to 7.0 Platform
Key Performance Indicators
Control Compliance Suite 9.0 SP 1
Import assets from Management Platform into CCS
Automated creation of service tickets from audit results
Altiris IT Management Suite
Standardize, Automate, And Consolidate Operations
5
ServerManagement
Client ManagementService DeskIT Asset Management
Altiris IT Management Suite
Intelligently Integrate Capabilities
6
Avoid desk side visits with one to one remote management capabilities
Perform multiple remote management tasks simultaneously
Detect and remediate automatically, with no human involvement
Automate human and system interactions; eliminate latency, errors and omissions
Avoid calls or requests entirely with best practice self service delivered via the Service Catalog
Increased Service,
Efficiencyand Savings
RemoteManagement(Remote Services)
TaskAutomation
(Task Engine)
PolicyEnforcement
(Policy Engine)
ProcessAutomation
(Workflow Engine)
SelfService
(Service Catalog)
Altiris IT Management Suite
Altiris Product Family
7
• System provisioning• Task-based operations• Simple one to one management
RemoteManagement(Remote Services)
TaskAutomation
(Task Engine)
PolicyEnforcement
(Policy Engine)
ProcessAutomation
(Workflow Engine)
SelfService
(Service Catalog)
Altiris™ Service Desk from Symantec
Altiris™ AssetManagement Suite from
Symantec
Altiris™ Client Management Suite from
Symantec
Altiris™ Server Management Suite from
Symantec
Altiris™ Deployment Solution from Symantec
• ServiceDesk• ITIL best practices• Service Catalog
• Manage budgets• Ensure license compliance• Support growth or contraction• Align IT with the business
• Configuration management• Patch management• Monitoring and alerting• Remote control• IT process automation• Best practices• Manage virtual infrastructure
Altiris IT M
anagem
en
t Suite 7
.0 fro
m Sym
antec
Altiris IT Management Suite
IT Management Suite 7.0Components
Integrated products in one comprehensive suite
– Client Management Suite 7
– Asset Management Suite 7
– Server Management Suite 7
– ServiceDesk 7
– Workflow 7
Key Features
– Built-in process automation
– Intelligent software management
– OS Migration, featuring Windows 7
– Comprehensive client, server, and asset management
8
Altiris IT Management Suite Altiris IT Management Suite
IT Management Suite Benefits
9
• Gain complete visibility into IT environment
• Increase security and reduce risks
• Get information to IT and decision makers
Reduce Complexity Focus on Critical Organization Initiatives
• Align process, people and technology
• Free IT to focus on strategic business initiatives
• Drive business
Reduce Total Costs
• Automate time consuming tasks
• Software and hard-ware management
• OS Migrations
• Close technology gaps to maximize investments
• Increase Service Levels
Altiris IT Management Suite Altiris IT Management Suite
Windows 7 No Touch Migration
10
• Planned OS upgrade and migration of 300,000 endpoints within 18 months
• Moving to corporate standard image
• Estimated $200-300 migration cost per endpoint
• Estimated 5 migrations per technician per night
• 200% greater efficiency while using less staff
• Migrated ~1,800 endpoints in a 24-hour period
• Required only 6 technicians per 400 migrations
• Process deployed the corporate SOE, then Line of
Business software, then specialized “one off”
applications
Global Financial Institution
• 300,000+ endpoints
• 30+ hardware platforms
• 600+ applications
• 7 data centers
Previous Products
• Ghost / Microsoft ImageX
Previous Migration Rate
• 1,000 migrations in 12
months
Customer Profile Background
Results
Altiris IT Management Suite
7 Steps to Windows 7
11
1
2
3
4
5
6
7
Deployment Solution
InventoryAsset Mgmt
CMDB
Wise Package Studio
Deployment Solution
Workflow
Deployment SolutionSoftware Mgmt
Patch Mgmt
InventoryServiceDesk
Altiris IT Management Suite Altiris IT Management Suite
Licensing Harvesting at Large Manufacturer
12
Customer Profile Background
Results
• Uninstalled 6,441 unregistered software
products
• Cost avoidance of over $2 million (US)
• Negotiated new Enterprise Agreement with
vendor
World’s largest
manufacturer and
marketer of major home
appliances.
• 214 locations in 44
countries
• 73,000 employees
globally
• 31,000 Client Nodes
• 1,500 Server Nodes
• Needed better understanding of software
environment
• Unstable software licensing costs
• Wanted increased negotiating power with
software vendors to save money
Altiris IT Management Suite Altiris IT Management Suite
Eliminating Unnecessary IT Labor
13
• Number of requests
– 334 requests in 2 months
• Estimated Helpdesk Time Spent
– 25.05 man weeks per year
• Number of requests
– 1,774 requests in 6 months
• Estimated Helpdesk Time Spent
– 0 Hours
• Cost avoided
– $85k annually
Before Automation
1. User entered request via web site
– No error checking, no user verification
2. Request forwarded to Helpdesk
3. Worker opened ticket
– Found request number and logged into Certificate Server
– Approved or Denied request (blindly)
– Marked ticket completed
– Certificate emailed to end-user with no security attached
Average time to completion – 1.5 days
VPN Certificate Request Manual Effort
Results
Thank you!
Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
Altiris IT Management Suite 14
