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Endpoint Management from Clients to Servers
Altiris Total Management Suite
Sergey MiltsynSergey MiltsynSymantec System EngineerTBILISI, GEORGIAMailto: [email protected]
2
Discussion Points
• Quantifiable business objectives & outcomes
• Strategic IT Spending
• The foundation of achieving IT business goals
• Managing change to accelerate the value of IT
• Improving security through integration
• Q & A
3
Quantifiable Business Outcome
Increase quality;
reduce costs
Automate
manual processes
Meet compliance
demands
Gain visibility
& control
Standardize
IT infrastructure
4
Increase Quality; Reduce Costs
• Meet SLAs and reduce operational costs
• Reduce deployment failures
• Improve quality of service
• Reduce hardware and software support costs
• State of Colorado > Saved $125,000 in technician time, $140,000 in lost productivity time, 7000 hours in migration time
• Wayne Dalton > Reduced ticket (incident) resolution time from hours and even days to minutes
• i2 Technologies > Improved employee productivity by better matching assets to project requirements (i2 Technologies)
• AMCORE Financial > Reduced travel expenses by 70+ percent and can locate every piece of equipment
Quantifiable Business OutcomeManagement Goals
5
• Discover IT assets, increase accountability
• Leverage a centralized CMDB to reduce the risk associated with change
• Increase IT infrastructure ROI and develop accurate budgets
• Reduce cost and complexity of maintaining multiple integration points
• Server consolidation
• Consolidate software license agreements
• GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI
• Reed Smith > Reduced inventory time from one month to minutes
• SkyWest Airlines > View asset information within help desk environment to quickly diagnose issues
• AMCORE Financial > Create precise future IT budgets and maintain compliance
• i2 Technologies > Improved decision making and help desk support through better visibility into end user's software assets
Quantifiable Business OutcomeManagement Goals
Gain Visibility & Control
6
• Standardize desktop configuration
• Standardize server operations
• Prevent software conflicts through application standardization
• Reduce the risk associated with desktop and server changes
• HealthNow > Increased datacenter staff productivity by 200 percent through standardized deployment
• Microsoft MSN > Reduced time to build servers from 6 hours to 10 minutes and eliminated server build discrepancies
• Triple S > Reduced migration time by 85 percent
• Horizon > Improved software delivery success rate 60 percent to 90+ percent
• US Air Force > Responded to new hardware imaging requests in 88 percent less time
Quantifiable Business OutcomeManagement Goals
Standardize IT Infrastructure
7
• Maximize the effectiveness of existing resources through controlled automation
• Reduce desktop downtime through automated state maintenance
• Automate software installation procedures
• Dell > Reduced deployment time from 6 hours to 20 minutes and reduced the number of required engineers from 40 to 5 resources
• Evergreen Healthcare > Replaced manual help desk processes with automated solutions to speed incident resolution time
• SkyWest Airlines > Reduce software installation time by 95 percent
• AMCORE Financial > Increased technician productivity by eliminating 60 hours per technician in gathering asset data
• Maintech > Saved $1.3 million on its Windows XP migration
Quantifiable Business OutcomeManagement Goals
Automate Manual Processes
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• Create a baseline to support ongoing compliance initiatives
• Proactively support software licenses requirements and agreements
• Validate compliance against a proactive system security policy
• Track system changes through dependable audit trails
• Align technology with internal control process (COBIT & ITIL)
• i2 Technologies > Align processes and resources to industry-standards and best practices
• SkyWest Airlines, Munich Re Group, GM Brazil > Automatically detect the installation of unauthorized software
• SkyWest Airlines, Munich Re Group, GM Brazil > Remove banned and illegal software to maintain compliance
• AMCORE Financial > Comply with the Sarbanes-Oxley Act and other federal, state and local laws by quickly producing a variety of detailed reports
Quantifiable Business OutcomeManagement Goals
Meet Compliance Demands
11
IT Realities
Consolidation
“As companies come together, do their
technologies work together ?”
Heterogeneity
“Let’s see… 4 hardware vendors, 9 operating systems, over 2,000
applications…”
Emerging Technologies
“Blades, Itanium, Virtual Machines, Thin Clients…
What’s next?”
Flat IT Spend
“Do more with less.”
Outsource Pressure
“Justify that I can do it cheaper and better than someone else!”
Security Pressures
“Am I doing all I can to increase my company’s
security posture?”
Governance Pressures
“SOX, GLBA, HIPAA, FISMA, BASEL II, license compliance –
What’s next?!Best practices and standards?
12
Licenses,Contracts
Typical IT Environment
CMDB
AssetRepository
DSLPackagingExternal Data
Sources
ServiceDesk
SLAs, Network Events
Discovery Tools
ConfigurationItems
Executive Management
ConfigurationMgt. Tools
Security
RegulationTeam
SecurityTeam
ArchitectureTeam
BusinessUnits
Receiving
High costs, low service levels, inflexible operations
13
INC
RE
AS
E Q
UA
LIT
YR
ED
UC
E C
OS
TS
IT Business Goals
GAIN VISIBILITY AND CONTROL
STANDARDIZE IT INFRASTRUCTURE
AUTOMATE MANUAL PROCESSES
INCREASE SYSTEMSECURITY POSTURE
MEET COMPLIANCE
DEMANDS
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Foundation of Managing Change
• Configuration Management Database (CMDB)– A database which contains all relevant details of each CI and details of the important
relationships between CIs.
– Provides the foundation of effective change management
Change controlProblem analysis
resolution
DesktopConfiguration
NetworkConfiguration
Server/AppsConfiguration
EventManagement
FinancialData ITAM
ApplicationDevelopment
ApplicationDependencies
CMDB
View of real-time/near real-timeconfiguration data
Source: Configuration Management Database: What’s It All About? - Ronni Colville, Gartner 2005
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• Configuration Management Database (CMDB)– A database which contains all relevant details of each CI and details of the important
relationships between CIs.
– Provides the foundation of effective change management
Centralized CMDB
View of real-timeconfiguration data
Definitive SoftwareLibrary
Employee self-help
IT Assetmgmt
Client mgmt
Incident / problemanalysis & resolution
Changecontrol
Applicationpackaging
Applicationdevelopment
Monitoringevent mgmt
Networkmgmt
Improving Awareness & Control
Server/Appmgmt
Service-orientedintegration
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Managing Change
…ensure standardized methods and procedures are used for
efficient and prompt handling of all changes, in order to minimize
the impact of… service quality, and consequently improve the day-
to-day operations of the organization. ITIL
CMDBUpdate records
ChangeManagement
Authorize & execute
ChangeManagement
Assess impact on business & IT performance
CMDBIdentify areas impacted
ReleaseManagement
Controlled release
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Change execution > testing & verification
Update CMDB
View report and Audit Trail
Migration
Hardwarerefresh
Softwaredelivery
Virtualization
Patchtestingdelivery
Quarantinesecurity
remediation
Backuprecovery
Applicationpackaging
Statemgmt
ProcessManagement
RFC:- Request- Project- Security vulnerability
Analysis - risk / cost / impact
CMBD
Targeted collections
ApprovalsChange Board
Change and Configuration Management in Motion
23
Business scenario > Gaining Visibility & Control
You have been asked to rollout a new
productivity suite to your marketing team.
You goal is to make the transition as
seamless as possible without disrupting
your marketing executives.
24
Change > Software Management
RFC:- Request- Project
1
Softwareportal
2
Capturerequest details
3
Check licenseinventories
4
Reallocate/retireunused licenses
5 Packageapplications6 Test
package7 Leverage CMDBcollections8
Deliver softwareto targeted collections9
Review delivery success
10Update license count in contract
11Continuouscompliance validation
12
Centralized CMDB
28
Reduce costs;
increase quality
Automate
manual processes
Meet compliance
demands
Gain visibility
& control
Standardize
IT infrastructure
How Has Altiris Total Management Helped?
29
Conclusion/Wrap up
• Help solve your most pressing IT business goals
• Centralized CMDB is the foundation of change control
• ‘Razor and blade’ implementation – implement what you
need when you are ready
33
Quantifiable Business Outcome
Increase quality;
reduce costs
Automate
manual processes
Meet compliance
demands
Gain visibility
& control
Standardize
IT infrastructure
34
Company Overview
Headquartered in Atlanta, Ga.
24-hour cable channel
Viewed by 87 million households
Challenges
Reduce costs associated with migrating to Windows XP
Improve speed and quality of IT support
Increase accuracy of inventory and IT budget forecasts
Protect user data and speed data recovery
Altiris Solution
Altiris Client Management Suite Including:
Deployment Solution
Software Delivery Solution
Carbon Copy Solution
Recovery Solution
Inventory Solution
Results
Decreased Windows XP migration time by 75 percent
Reduced desktop support visits by 50 percent
Increased accuracy of asset inventory
Recovery process sped up because of automation
Increase Quality, Reduce Costs
35
Gain Visibility & Control
Company Overview
• Headquartered in Sao Caetano do Sul
• Location houses manufacturing as well as distribution
Challenges
• Increase productivity, while reducing costs
• Discover and manage IT assets with more ease
• Need for Web-based reports for inventory
• Automation of manual processes
Altiris Solution
• Patch Management Solution™
• Inventory Solution ®
• Application Metering Solution™
• Software Delivery Solution™
• Recovery Solution™
• Contract Management Solution™
Results
• Achieved 1000% ROI in 45 days
• Process for discovery and tracking of licenses automated
• Real-time accurate Inventory produced
• Recovery Solution saves end-user down time
36
Standardize & Consolidate
Company Overview
• School District in Lafayette, Indiana
• 11 elementary schools, 2 middle schools, 1 high school
• 7500 students, 1000 staff
Challenges
• Manage 4000 computers with IT staff of only 8 people
• Replace manual deployment processes
• Implement proactive, automated help desk
• Improve speed and quality of server management
Altiris Solution
• Altiris® Total Management Suite™ including:
• Client Management Suite™
• Server Management Suite™
• Asset Management Suite™
Results
• Replaced 6 products with the single Altiris solution
• ROI in less than 2 years taking into account just the cost of support contracts of the other 6 products alone
• Able to refresh 1000 computers each year with IT staff of 8 people
LafayetteSchools
37
Automate Processes
Company Overview
• Market leader in delivering custom-tailored IT solutions
• 30,000 people employed in 160 locations across the U.S.
• Supports 4,000 PCs and 300 HP servers for sister divisions
Challenges
• Reduce Windows XP migration costs.
• Implement a disaster-recovery plan.
• Improve accuracy of inventory and licensing.
• Replace manual patch process and increase system security.
Altiris Solution
• Altiris® Total Management Suite™ including:
• Client Management Suite™
• Server Management Suite™
• Asset Management Suite™
Results
• Saved $1.3 million on its Windows XP migration
• Recovery/backup automated at all 160 branches
• Automated time-consuming manual software license inventory
• Delivery of patches automated reducing vulnerability
38
Increase System Security Posture
Company Overview
• German-based, international reinsurance company
• Leader in reinsurance business since 1880
Challenges
• Increase the security of its computer network
• Become compliant with Global Information Security Framework (GISF)
• Automate manual auditing process, saving time and virtually eliminate the possibility of human error
Altiris Solution
• Altiris Security Expressions™
Results
• Auditing process automated, resulting in dramatic time savings
• Automation helped eliminate human error
• Helped become compliant with GISF and other policies
• Security improved, ensuring only authorized applications are installed
• Assures password authentication and authorization are being used correctly
39
Meet Compliance Demands
Company Overview
• Global leader in the office furniture industry
• Employs approximately 14,000
• Serves its customers through network of independent dealers
Challenges
• Meet software license compliance requirements/deadlines
• Improve patch management efficiency and effectiveness
• Implement a common global services approach
• Reduce TCO of IT assets
• Align IT with corporate Sarbanes-Oxley initiatives
Altiris Solution
• Altiris® Total Management Suite™ including:
• Client Management Suite™
• Server Management Suite™
• Asset Management Suite™
Results
• Achieved software license compliance for Sarbanes-Oxley
• Lowered total cost of ownership of IT assets
• Increased security levels of PCs across the company
• Increased visibility of IT assets and licensing agreements