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Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation Agora2.0 M. Milano & G. Schiavo Munich, 29 th of June 2013

Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

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Agora2.0 is a system designed to foster civic participation both online and onsite. It comprises of an online ideas. management and voting system and of an interactive public display. Both features are equally relevant to the final goal of reaching the widest audience possible as they are thought to address two different communities: one that prefers to be engaged online and one that prefers face-to-face interaction with real people.

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Page 1: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Bringing Together Online and Onsite Technologies

To Support Large-Scale Civic Participation

Agora2.0

M. Milano & G. Schiavo – Munich, 29th of June 2013

Page 2: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

From challenges to possible solutions

Outline

Future Research Directions

Agora2.0 – Field Study

The Digital Divide

Agora2.0 – Pilot Study

Lessons Learnt

6

5

4

3

2

1

Trento as a Lab

Page 3: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Connectivity and Internet Access in Italy (as of 2012)

Digital Divide

Whole population

55.5%

Access for >65

Has

Has Not88.2%

Source: ISTAT 2012

Page 4: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Online vs Offline

Two Worlds

Are they similar?

Page 5: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Same needs?

Different Communities

Not very familiar with the Internet and/or

Web-based platforms for social

engagement

Offline

Are familiar with the Internet and use it to

search for information and to stay in touch

with friends and family

Online

1 1

2

3

Know how to engage with others on online

forums/chats and social networking

platforms

Prefer online fast interactions with the

public administration and use online

services when available for personal

matters

2 Prefer to talk to people rather than email

them. They privilege face-to-face

interactions when possible

3 They appear to be the more active

citizens, those who call in to report on an

issue or voice their concerns

Page 6: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Engaging with the Public Administration Trento as a Lab

Page 7: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Observe citizens’ current communication

and interaction patterns and type/level of

engagement with the Public

Administration (PA)

Test Agora2.0 with a tech-savvy sample

of University students

Partner with City of Trento’s Public

Relations Office (PR) and test Agora2.0

in a real setting

Project Outline

Field

Observation

Field Study

Pilot Study

Duration: 4 weeks

Duration: 1 week

Page 8: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

The Old-fashion Way

Civic Engagement

Location-sensitive content

Page 9: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Agora2.0 Civic Engagement for the XXI Century

Page 10: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

How it works

Agora2.0

Connect online and onsite communities

and integrate information from both

interaction domains

Post Idea Online

Vote on Idea

Onsite

Vote on Idea

Online

Page 11: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

System Architecture

Page 12: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Voice the Web

Online

Page 13: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Pilot Study at University of Trento

7

days 557

votes

Page 14: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Watch me, I’m cool!

Public Display

Attract passers-by attention

(1074 people)

Challanges

Engage potential users (250

final users, 290 votes)

Final Goal

Community engagement and

group discussion support.

Generate awareness of

online deliberation tools

Page 15: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Key Factors in Designing Agora2.0-like Systems

Lessons Learnt

Templates

Large public display and easy interaction technology allow low-barrier

entry to voting onsite

1

3 Location matters

Content is key to engage potential users 2

Page 16: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Future Research Direction Improving Agora2.0

Promote Website

Posting Onsite

Focused community

Page 17: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

THANK YOU!

Page 18: Agora2.0 - Bringing Together Online and Onsite Technologies To Support Large-Scale Civic Participation

Gianluca Schiavo Marco Milano

Jorge Saldivar Tooba Nasir

M. Zancanaro G.Convertino

Those behind all these slides

Research Team