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Carlo ColicchioIT Business Consultant
A Cloud Readiness Assessment Frameworkfor Enterprise Content Management & Social Software (e-Collaboration) for Small and Medium Sized Enterprises in Switzerland
IEEE - Third International Conference on Enterprise SystemsDate: October 14, 2015
Agenda
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Introduction Methodology Cloud Readiness Assessment Findings & Conclusion
Introduction Introduction Methodology Cloud Readiness Assessment Findings & Conclusion
About the Authors
Carlo Colicchio
MSc. In Business Information Systems (FHNW)
Consultant/Project Manager for UP-GREAT AG
Business Solutions with Microsoft SharePoint
IT-Outsourcing (IT-as-a-Service)
Enterprise Mobility
Prof. Dr. Stella Gatziu Grivas
Claudio Giovanoli
Head Competence Center “Cloud Computing“University of Applied Sciences of Northwestern Switzerland (FHNW)
Research Assistant at the Competence Center “Cloud Computing“University of Applied Sciences of Northwestern Switzerland (FHNW)
The Research Statement
„The Readiness of Organisations to use ECM and
Social Software (e-Collaboration) as Cloud-based
Solutions (SaaS) can be assessed with a Framework
that considers the main critical Factors for Small
and Medium sized Enterprises (SME).“
What is a Cloud Readiness Assessment?
Cloud Need Identification
Cloud Readiness
Assessment
Risk & BenefitAnalysis
Business Case
Cloud Strategy
Transformation Roadmap
The Cloud Roadmap
Source: Gatziu-Grivas, 2012
“Cloud Readiness represents the maturity of an organisation, to identify appropriate Cloud-services, which generate value. Cloud-services have to be integrated efficiently and target-oriented within enterprises in order to be able to manage their use and allows the agile change of Cloud-service provider.”
Cloud Readiness:
Source: Nandico, [27/06/14]
The Drivers for a Cloud Readiness Assessment
Drivers/ Reasons
Cloud Computing isan ubiquitous
topic
SMEs aresuitable to
adopt Cloud-services
SMEs lack knowledgeabout the
Cloud SMEs areoverstrainedwith Cloud-
adoption
Need for a fact-based decision
basis
Methodology Introduction Methodology Cloud Readiness Assessment Findings & Conclusion
The Big Picture about the Research Methodology
Development Process of the Cloud Readiness Assessment
ResearchLiterature about Cloud Adoption
Criteria
Define SME
Profiles
Define Question
Categories
Define Questions, Answers &
Recom.
Map Questions to Profiles
Pro
cess
Weight Catego-ries and
Questions
Define Scoring Method
Review Assess-ment by Experts
Adjust Assess-ment
1 2 3 4 5
6 7 8 9
Step 8
Online survey (55 Respondents, Response Rate: 18.3 %)
Seven interviews (Consultants, Vendors, Researcher, End-Users)
Cloud Readiness Assessment Introduction Methodology Cloud Readiness Assessment Findings & Conclusion
The major Determinants / Criteria
Eight question categorieshave been identified, whichrepresent the criteria for theCloud-adoption
Every category consists ofthree to twelve questions
Criteria
Strategy1.26
Organi-sation
1.21
Process1.17
Archi. & Infra-
structure0.79Mobiliy &
Velocity0.79
Software0.79
Growth & Scalability
0.72
Data / Content
*1.33
* Category WeightTotal: 8 = 100%
The Question Categories of the Assessment
The Question Templates
The Assessment consists of 58 questions based on this template
3.1 Do you have defined the goals(s) of your Cloud project (SaaS)? CR VB
1 a) We have clearly defined goals that we want to achieve with Cloud-
services (cost reduction, high availability and performance, increased
flexibility (pay per use) and high user acceptance).
9 5
b) We are still defining the goals that we want to achieve, but the lack of
knowledge about Cloud Computing slowers the process. 5 5
c) No, we do not have defined the goals so far, what we want to achieve
with Cloud-services. 3 3
Desc. It is of vital importance that the organisation knows why it wants to make use of Cloud-services
(SaaS) and for what purpose. Without a proper goal, the whole Cloud journey makes not much
sense.
Rec. [a]: Having already clear targets in mind that your organisation wants to achieve, is a good start-
ing point for the adoption of Cloud-services.
[b]: The definition of the goals is an important factor that is required for every kind of project. If
your organisation is lacking knowledge about the technology Cloud Computing, you may take
advise from external experts/consultants.
[c]: It is of vital importance to have a clear objective, when you introduce a new technology.
Therefore it is recommended to first define the objective you want to achieve, if you are strug-
gling you may take advice form external experts/consultants.
Ref. Arnold
Presentation of the Assessment
Cloud Assessment Category „Organisation“
Assessment Report (Chart)
Assessment Report (Category Scores)
Assessment Report (Recommendations / Feedbacks)
Findings & Conclusion Introduction Methodology Cloud Readiness Assessment Findings & Conclusion
Need for a Cloud Readiness Assessment
Research proved the demand and usefulness of the Cloud Readiness Assessment approach
Demand for ECM & Social Software in the Cloud Usefulness of a Cloud Readiness Assessment
3,60%
5,50%
1,80%
5,50%
54,50%
29,10%
Others
Rating notpossible
No Demand
Low Demand
Medium Demand
High Demand
n = 55
6,80%
0,00%
4,50%
68,20%
20,50%
Others
Not useful
Rather not useful
Rather useful
Very useful
n = 44
Prerequisits for the Cloud
The successful Cloud-adoption could be supported with the following activities:
52,70%
52,70%
56,40%
69,10%
69,10%
76,40%
Cloud Strategy
Standardised IT-Landscape
Effective Change Management
Clear Requirements concerning Service Levels
Suitable Cloud Use Cases
Clear Requirements concerning Data Security and Privacy
* Multiple Choice possible
n = 55
The Research achieved the Objectives
Conclusion The online Cloud Readiness Assessment is feasible to be
used in Practice
Outlook
Application of the Assessment in Practice in cooperation with enterprises
Development of further Assessments within other domains like ERP, CRM, BPM, etc.
Thank you for your attention