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[[PowerPointImage("Titlepicture", MasterProperty ("TitlePictures", "Picture"))]] Carlo Colicchio IT Business Consultant A Cloud Readiness Assessment Framework for Enterprise Content Management & Social Software (e-Collaboration) for Small and Medium Sized Enterprises in Switzerland IEEE - Third International Conference on Enterprise Systems Date: October 14, 2015

A cloud readiness assessment framework

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Page 1: A cloud readiness assessment framework

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Carlo ColicchioIT Business Consultant

A Cloud Readiness Assessment Frameworkfor Enterprise Content Management & Social Software (e-Collaboration) for Small and Medium Sized Enterprises in Switzerland

IEEE - Third International Conference on Enterprise SystemsDate: October 14, 2015

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Agenda

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Introduction Methodology Cloud Readiness Assessment Findings & Conclusion

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Introduction Introduction Methodology Cloud Readiness Assessment Findings & Conclusion

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About the Authors

Carlo Colicchio

MSc. In Business Information Systems (FHNW)

Consultant/Project Manager for UP-GREAT AG

Business Solutions with Microsoft SharePoint

IT-Outsourcing (IT-as-a-Service)

Enterprise Mobility

Prof. Dr. Stella Gatziu Grivas

Claudio Giovanoli

Head Competence Center “Cloud Computing“University of Applied Sciences of Northwestern Switzerland (FHNW)

Research Assistant at the Competence Center “Cloud Computing“University of Applied Sciences of Northwestern Switzerland (FHNW)

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The Research Statement

„The Readiness of Organisations to use ECM and

Social Software (e-Collaboration) as Cloud-based

Solutions (SaaS) can be assessed with a Framework

that considers the main critical Factors for Small

and Medium sized Enterprises (SME).“

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What is a Cloud Readiness Assessment?

Cloud Need Identification

Cloud Readiness

Assessment

Risk & BenefitAnalysis

Business Case

Cloud Strategy

Transformation Roadmap

The Cloud Roadmap

Source: Gatziu-Grivas, 2012

“Cloud Readiness represents the maturity of an organisation, to identify appropriate Cloud-services, which generate value. Cloud-services have to be integrated efficiently and target-oriented within enterprises in order to be able to manage their use and allows the agile change of Cloud-service provider.”

Cloud Readiness:

Source: Nandico, [27/06/14]

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The Drivers for a Cloud Readiness Assessment

Drivers/ Reasons

Cloud Computing isan ubiquitous

topic

SMEs aresuitable to

adopt Cloud-services

SMEs lack knowledgeabout the

Cloud SMEs areoverstrainedwith Cloud-

adoption

Need for a fact-based decision

basis

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Methodology Introduction Methodology Cloud Readiness Assessment Findings & Conclusion

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The Big Picture about the Research Methodology

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Development Process of the Cloud Readiness Assessment

ResearchLiterature about Cloud Adoption

Criteria

Define SME

Profiles

Define Question

Categories

Define Questions, Answers &

Recom.

Map Questions to Profiles

Pro

cess

Weight Catego-ries and

Questions

Define Scoring Method

Review Assess-ment by Experts

Adjust Assess-ment

1 2 3 4 5

6 7 8 9

Step 8

Online survey (55 Respondents, Response Rate: 18.3 %)

Seven interviews (Consultants, Vendors, Researcher, End-Users)

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Cloud Readiness Assessment Introduction Methodology Cloud Readiness Assessment Findings & Conclusion

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The major Determinants / Criteria

Eight question categorieshave been identified, whichrepresent the criteria for theCloud-adoption

Every category consists ofthree to twelve questions

Criteria

Strategy1.26

Organi-sation

1.21

Process1.17

Archi. & Infra-

structure0.79Mobiliy &

Velocity0.79

Software0.79

Growth & Scalability

0.72

Data / Content

*1.33

* Category WeightTotal: 8 = 100%

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The Question Categories of the Assessment

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The Question Templates

The Assessment consists of 58 questions based on this template

3.1 Do you have defined the goals(s) of your Cloud project (SaaS)? CR VB

1 a) We have clearly defined goals that we want to achieve with Cloud-

services (cost reduction, high availability and performance, increased

flexibility (pay per use) and high user acceptance).

9 5

b) We are still defining the goals that we want to achieve, but the lack of

knowledge about Cloud Computing slowers the process. 5 5

c) No, we do not have defined the goals so far, what we want to achieve

with Cloud-services. 3 3

Desc. It is of vital importance that the organisation knows why it wants to make use of Cloud-services

(SaaS) and for what purpose. Without a proper goal, the whole Cloud journey makes not much

sense.

Rec. [a]: Having already clear targets in mind that your organisation wants to achieve, is a good start-

ing point for the adoption of Cloud-services.

[b]: The definition of the goals is an important factor that is required for every kind of project. If

your organisation is lacking knowledge about the technology Cloud Computing, you may take

advise from external experts/consultants.

[c]: It is of vital importance to have a clear objective, when you introduce a new technology.

Therefore it is recommended to first define the objective you want to achieve, if you are strug-

gling you may take advice form external experts/consultants.

Ref. Arnold

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Presentation of the Assessment

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Cloud Assessment Category „Organisation“

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Assessment Report (Chart)

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Assessment Report (Category Scores)

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Assessment Report (Recommendations / Feedbacks)

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Findings & Conclusion Introduction Methodology Cloud Readiness Assessment Findings & Conclusion

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Need for a Cloud Readiness Assessment

Research proved the demand and usefulness of the Cloud Readiness Assessment approach

Demand for ECM & Social Software in the Cloud Usefulness of a Cloud Readiness Assessment

3,60%

5,50%

1,80%

5,50%

54,50%

29,10%

Others

Rating notpossible

No Demand

Low Demand

Medium Demand

High Demand

n = 55

6,80%

0,00%

4,50%

68,20%

20,50%

Others

Not useful

Rather not useful

Rather useful

Very useful

n = 44

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Prerequisits for the Cloud

The successful Cloud-adoption could be supported with the following activities:

52,70%

52,70%

56,40%

69,10%

69,10%

76,40%

Cloud Strategy

Standardised IT-Landscape

Effective Change Management

Clear Requirements concerning Service Levels

Suitable Cloud Use Cases

Clear Requirements concerning Data Security and Privacy

* Multiple Choice possible

n = 55

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The Research achieved the Objectives

Conclusion The online Cloud Readiness Assessment is feasible to be

used in Practice

Outlook

Application of the Assessment in Practice in cooperation with enterprises

Development of further Assessments within other domains like ERP, CRM, BPM, etc.

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Thank you for your attention