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Text messaging is a great way to save time and money over phone calls when communicating with field technicians. We've listed 8 great uses for it in this presentation.
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Copyright 2011, Mosio, Inc. All rights reserved.
Professional Text Messaging for Businesses
8 Ways to Use Text Messaging for Field Technician Communications
1. Status UpdatesEnabling technicians to report how things are going in the field provides managers/dispatch with real-time information about how things are going without hounding or spending any time on the phone.
Copyright 2011, Mosio, Inc. All rights reserved.
2. Upsell OpportunitiesThere is no greater opportunity to offer a client new products or services than when you are at their location in front of them.
Text messaging lets companies provide their technicians with opportunities to offer specific additional services to customers based on their purchase history or needs.
Copyright 2011, Mosio, Inc. All rights reserved.
3. Where’s my next job?It seems simple, but so much time can be saved using text messages to answer this question.
If your company uses text messaging to give status updates, dispatch can proactively send this information so technicians can begin thinking of the next service call as soon as possible.
Copyright 2011, Mosio, Inc. All rights reserved.
4. Heads up about the next service call. No one wants to go into a client situation unprepared. Whether it is letting technicians know about animals, their point of contact or history about the last service call, sending a quick SMS with information about the next job gives them the information they need to succeed.
Copyright 2011, Mosio, Inc. All rights reserved.
5. Purchase orders, job orders and cost sharing.Every company does things differently, so there’s no reason to go into specifics, but being able to send/receive information without having to hear it, then write it down is always going to be more efficient and avoid mistakes.
Copyright 2011, Mosio, Inc. All rights reserved.
6. Directions, maps and location based information.Sometimes you get lost. It happens. GPS can help, but what about finding a store close to where you are to help you get what you need faster?
Along the same lines as #5, anything sent and received by texting is more efficient than writing it down.
Copyright 2011, Mosio, Inc. All rights reserved.
7. Receive and respond to support questions efficiently.Anytime technicians are away from headquarters they are at a disadvantage. They don’t have all of the information, don’t have face-to-face access to project managers or sales people who sold the job. Being able to text in a quick question, continue working, then get an answer saves the company time and gives the technician the support they need to get the job done quickly and correctly.
Copyright 2011, Mosio, Inc. All rights reserved.
8. Order parts quickly.In a perfect world everything technicians needed for a job would be in a warehouse on wheels.
Until that happens, the faster they can communicate parts needed, the quicker those parts can be ordered and sent.
Copyright 2011, Mosio, Inc. All rights reserved.
FieldForce is perfect for companies with:
Copyright 2011, Mosio, Inc. All rights reserved.
Brought to you by Mosio’s FieldForce
Sales Representatives
Field Technicians
Independent Contractors
Dispatch Centers
Field Service Agents
Nationwide Reps
Delivery Drivers
Field Representatives
Corporate Call Centers
Rep Support Departments
Copyright 2011, Mosio, Inc. All rights reserved.
Contact Mosio
Web: www.mosio.com/biz/solutions/ffmEmail: [email protected]: 877.667.4699Text: FFM to 66746
