3CX Product TrainingSebastian BALAN

Account Manager BeNeLux, CEE & MENA

Who is 3CX?

● Established in 2005● CEO: Nick Galea● Head Quarters: Nicosia, Cyprus● Approximately 100 employees world wide● 3CX Phone System is the fastest growing

PBX on the market, with an yearly growing

rate of approximately 40%● 3CX is 100% Channel Company

3CX Phone System – Unified Communications platform

● Software-based PBX for Windows● Save costs, increase productivity & mobility● Open Standard SIP, WebRTC● More than 50,000 installations worldwide● Major Global customers

3CX Wins “Most Innovative Product” Award with 3CX WebMeeting

Development in the IT/TC market

The IT sector continues growingPrognosis of the worldwide spendings in IT in Billion US Dollars

Telecommunications

IT Services Hardware Enterprise Software

Data Center Systems

(edited)

Total spendings in IT3.618 Bill. US Dollar3.767 Bill. US Dollar3.917 Bill. US Dollar

Desktop Operating Systems Research

Source: Venture, own design

Development in the IT/TC market

Source: Gartner, own design

Technological change

• Follow the trend to stay competitive

• IT providers become TC providers

• Classical TC providers need to get into IT

• TC and IT providers need to develop competence in time, else they other

providers will take their place

• Increase your revenue through competence!

What does this development mean for you?

Target group

• Very small businesses: <10 employees

• Small businesses: <50 employees

• Medium sized businesses: <250 employees

SMB definition (Commission of the European Union)

Target group

• Everyone!

• 3CX offers solutions with a maximum of

scalability and flexibility

• Solutions for SMBs and Large Enterprises!

Which customers does 3CX address?

3CX Products – 3CX Phone System

3CX Phone System

Other branch

Ohter branches

3CX Products – 3CX Phone System

Main branch

The Most Popular Softphone In 2014 - According To CRN

Introducing the WebRTC Gateway

3CX Products – 3CX Phone System – Editions / Modules

3CX Phone SystemStandard Edition

Free / Demo2SC, Demo 30 Days

4SC, 8SC, 16SC, 32SC, 64SC, 128SC,256SC, 512SC, 1024SC

Voice Appication DesingerHotel Modul + PMS

3CXPhonefor Windows, MacOS, iPhone and Android

3CX Session Border Controller (SBC)

(Window

s, Raspberry PI)

Codec G729

Fax Server, Call Queues, Conferencing, BLF, MWI...

User

System

Versions

Optional

CRM

3CX Cloud Server

3CX Phone SystemPro Edition

WebMeeting

Product Support (optional) – yearly costs

Maintenance (optional) – yearly costs

3CXPS - Licensing

One-off investment

VADIncl. 1 year Maintenance

Hotel Moduleincl. 1 year Maintenance

Basic

PMS

3CX WebMeeting10 participants free

Phone System4SC to 1024SC

Licence incl. 1 year Maintenance

Standard Pro

Vendor independence

Use the device you prefer

•Easy connection of all SIP

devices

•Integration of mobile devices

•Support for PSTN gateways to

use ISDN lines and analog devices

Product Overview – Hotel Module

3CX Hotel Module

Product Overview – Hotel Module

Hotel Module Main Features

• Check-in- and Check-out configuration of phones• Do-Not-Disturb (DND) function• Ability to block outbound calls• Configuration of wake up calls (Management Console and phone)• Room and Minibar Status• Overview of made calls and invoicing at check-out

• Two Versions: Hotel Module with and without PMS-Integration

Version and Feature comparison here:http://www.3cx.com/downloads/3CX-Hotel-Module-Integration.pdf

Product Overview – Hotel Module

•Compatible with almost all PMS Systems

•Supported Interfaces:

• FIAS (Micros Fidelio)

• Mitel SX 2000

(requires PMS Version)

Built-In Hotel PMS Integration

Product Overview – CRM

3CX CRM Integration Modules

IMPORTANT:MS Outlook & MS Office 365

available in Standard Edition

Product Overview – VAD

3CX Voice Application Designer

3CX Products

3CX Web Meeting

3CX Web Meeting

● Based on WebRTC

● WebRTC already included in Chrome, Firefox and Android. Apple

and Internet Explorer is pending

● No need for client installation

● Works on smartphones and tablets as well

● Integration with 3CX Phone System

● Will be available as Hosted and OnPremise Edition

Quick Overview

3CX Web Meeting

• Included Features:

• Multi-Point-Video-Conferencing (also HD)

• Remote Control

• White Board

• Session Recording

• Document Sharing

• Desktop and App-Screen-Sharing

• And many more...

More information: http://www.3cx.com/web-conferencing-server/

“REMEMBER: The last call you

missed call went to your competitor.“

Thank you!

3CX Advanced Product TrainingSebastian BALAN

Account Manager BeNeLux, CEE & MENA

Licensing

How to calculate the number of simultaneous callsNo of extensions / 2

+

No of external lines (ISDN, VoIP provider)

=

No. of simultaneous calls + 20% buffer = licence size

Always depends on how the customer is using the system. E.g. a lot of conferencing, call queuing, rebound, attended transfer etc. In most cases the bigger licence is the suitable one.

3CX Upgrades

License Key Life Cycle

1 Year Of Free Maintenance30 Days Grace Period

60 Days Late Maintenance

3CX Maintenance

What is 3CX Maintenance?

● Free version upgrades● Free download of new service packs● Free download of new phone provisioning templates● Free download of new VoIP providers templates● Free download of language packs

★ Make sure you’ll follow up with your customers★ Keep your customers up to date with their 3CX Phone System

3CX Upgrades

How to upgrade and why?

● 3CX License Keys are perpetual● Maintenance is included in the first year for free● Purchase Version Upgrade if the Maintenance has expired

Rates:● Maintenance is 20%● Late Maintenance is 35%● Version Upgrade is 70%

Upgrading Simultaneous Call or STD to PROF● SC upgrade is 70% + Maintenance Pro Rata● STDTOPROF upgrade is 40% + Maintenance Pro Rata

Activate Licence

Data of the customer, else no free maintenance!

Your Reseller Name, not the name of the distributor!

Registered Partner

Preferred Partner

PREMIUMPARTNER

Free NFR 4SC Pro, Online Partner Portal,Access to Trainings, 3CX Partner Logo, Content Kit

+ 8SC NFR Pro,+ Leads

+ Listing if Certified & Content Kit

Comm. +,More Leads

Exclusive Listing

Lea

ds

Revenue

Apply online at www.3cx.com

When you sold your first licence:- Leads- Increased revenue- Website listing if certified

High Sales -> Premium Partner:- Higher Commission- More Leads – Highly increased revenue- Prominent website listing

3CX Certification

http://www.3cxacademy.com+ Website Listing from Preferred

Partner Stage

3CX partner program

Commission: 20%

Commission: 20%

Commission: 25%

Thank you!