Planning Ahead:Disaster Recovery / Business Continuity

& Application/Service Availability

A 360-Degree Approach

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Outages Happen

San DiegoThursday, September 8, 2011

Photo Credits: San Diego Union Tribune

Risk/Cause of Disaster % of Respondents who declared disasters

Power failure

IT hardware failure

Network failure

IT software failure

Human error

Flood

Hurricane

Fire

Winter storm

Terrorism

Earthquake

Tornado

Chemical spill

Have not declared a disaster

ManMade

Natural

None

IT Specific- HW

IT Specific - SW

Infrastructure

1%

2%

3%

4%

6%7%

10%

12%

16%

16%

21%

31%

42%

24%

27% of respondents declared at least one disaster in the past five years 27% of respondents declared at least one disaster in the past five years

42% of respondents indicated that a power failure was the cause of their most significant disruption 42% of respondents indicated that a power failure was the cause of their most significant disruption

Source: Forester Research, Inc. 2007

Common Causes of Downtime

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Reasons for Planning Ahead…

• Customers expect supplies and services will continue or resume rapidly in ALL situations

• Shareholders expect management control to remain operational throughout a crisis

• Suppliers expect revenue streams to continue

• Regulatory Agencies expect requirements to be met, regardless of circumstance

• Insurance Companies expect due care to be exercised

Custom

ers Sh

areholde

rs

AuditorsSu

ppliers

High Expectations for High Availability

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Benefits for Planning Ahead

Competitive Edge By

Operating 24x7

Protect Client Relationships and Consumer

Confidence

Protect Reputation &

Financial Performance

Agility, Flexibility & Availability

Reduce Cost & Legal

Exposure

Achieve Regulatory Compliance

Protect Revenue &

Market Share

Approaching the Disaster Recovery / Business Continuity & Application/Service Availability Problem

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360° Protection – Five EssentialsEvery business should have a plan that implements all five to some degree.

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360° Protection – Mapped Out

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Physical Diversity

• Two (or more) physically separate locations– Far enough apart so a natural disaster doesn't

affect all locations.

Don't put all your eggs in one basket…

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Network Availability

Accessibility with routing alternatives…

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Network Availability

• Ideally your Internet traffic and IP addresses will be routed through the best paths, and in an emergency you will be able to terminate nonfunctional routes.

Accessibility with routing alternatives…

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Network Availability

• Can be mitigated through proper planning and the use of Border Gateway Protocol (BGP) technology and communities. – These can tell the Internet

where to route your traffic and can even help you take action against inbound attacks.

Prepare for other hazards like DDoS attacks…

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Data Archiving

• Making sure your data is available offsite to help you resume operations– Traditional Approach: Backup Tapes– Alternate Approach: Leverage the Cloud

Restoring from Internet takes less time.

Get your data out of Dodge…

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Data Replication

• Private, long-haul optical links and MPLS backbone network provides high-performance, redundant connectivity between data centers.

Keeping data current…

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Application Failover

• Ensuring that user sessions can be efficiently directed to a secondary site with minimal interruption.

Rapid, automatic and seamless…

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Application Failover

• e-High Availability– Customized

failure detection– Traffic redirection

across two or more locations

• Global Load Balancers– Ensure no perceived down time

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The 360° Approach

The Payoff: Sleep easier at night…

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How AIS Can Help…

• Disaster Recovery Quick Start Package• Disaster Recover/Business Continuity

Toolbox• AIS ProServices Consultation Sessions

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AIS DR/BC Quick Start Package

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AIS DR/BC Quick Start Package

• 1/3 private rack (14ru) in the AIS Van Buren (Phoenix) data center

• Redundant (A+B) power circuits with dedicated power distribution units (PDU)

• Automatic Transfer Switch for single-powered devices

• 1 Mbps of premium bandwidth with eight IP addresses

• Initial AIS ProServices consultation session• Remote hands technical assistance

Quickly establish remote site…

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AIS DR/BC Toolbox

• Geographic Diversity• Critical Systems Infrastructure• Private Optical Network• HA/BC Infrastructure• Technical Expertise

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AIS DR/BC Methodology

This approach ensures consistency and effectiveness.

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About American Internet Services (AIS)

• We are enterprise-class data center and connectivity company with premium footprints in three geographic locations: Los Angeles, San Diego and Phoenix.– We provide colocation, managed, and network

services.– 24x7: Resources are always available when you

need them.– We are privately held, backed by Seaport Capital,

Viridian Investments, and DuPont Capital Management.

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We are a call or click away…

• www.americanis.net• 866-971-2656