Upload
ari-langinkoski
View
657
Download
1
Embed Size (px)
Citation preview
?
A bat and a ball cost 110€ in total.
The bat costs 100€ more than the ball.
How much does the ball cost?
"Civilization advances by extending the number of important operations
which we can perform without thinking about them.”
- Alfred North Whitehead
1. We need the service/product
2. We want the service/product
3. We use the service/product to project our values to others
WHY WE BUY?
WHY: We make great computers. HOW: They are beautiful designed, simple to use and user-friendly. WHAT: Want to buy one?
WHY: Everything we do, we believe in challenging the status quo. We believe in thinking differently. WHAT: The way we challenge the status quo is by making our products beautifully designed, simple to use and user-friendly. HOW: And we happen to make great computers. Want to buy one?
18
DIGITALIZATION
"We live now, not in a world
of computers – but in a digital world"
- Sir Ken Robinson
YES AND NO!
THE WEARABLES ARE THE FUTURE?
”People would rather be poked with
needles and have their blood drawn,
than use the wearables… ”
HUMAN EFFECT Basic Behaviour Change
60 minute standard induction + 60 minute
support
60 minute standard induction
© Dr. Paul Bedford, used with permission
HUMAN EFFECT
© Dr. Paul Bedford, used with permission
No.1 Behaviour = Visits
1 !Interaction!
2-3 !Interactions!
4+ !Interactions!
20%$$more%likely%to%visit%
50%$$more%likely%to%visit%
80%$$more%likely%to%visit%
! The$probability$of$making$a$visit$next$month$if$fitness$staff$talk$to$you$during$a$visit$this$month.$
H&F MARKET EVOLUTION
BODY BUILDING AGE 1970 - 1980 2 - 3 %
FITNESS AGE 1980 - 2010 12 - 15 %
WELNESS AGE 2010 - ? 30 % +
LIFESTYLE AGE ? 50 %
MA
RKET
S
TIME
27
DISRUPTION
BE. BORN. AGAIN. and again
and again and again
“The gravity of
past success”
- Garry Kasparov
A CONCEPT IS SIMPLY: • A set of modules you have documented
and which can be repeated again and again with ease and good cost efficiency
• Remember commitment and consistency?
• It’s probably much easier to sell modules that build up to, then the whole package at once.
YOU KNOW A GOOD CONCEPT WHEN:
• You can repeat it again and again • It looks solid on the outside but it’s
flexible on the inside • It stays the same even if people change • You like delivering the concept • It appears as totally apparent, as a natural
way of things • It often has that “something special” look
and feel
1. PROBLEM 3 main issues you are going to solve
2. SOLUTION 3 main features (which relate to your 3 main issues)
3. UNIQUE VALUE PROPOSITION Simple and clear message, why are you different, why to by from you?
7. UNFAIR ADVANTAGE Cant’ be easily copied
1. CUSTOMER SEGMENT Customer segment or segments
6. PERFOMANCE TRACKING What acFviFes will you be monitoring
4. SALES CHANNELS How do you reach your potenFal customers
5. COSTS Calculate an esFmaFon of your operaFonal costs and the Fme you need for running your business.
5. INCOME What are you going to charge, what is your CLV, how many private customers vs. small group training. Make sure it add up to costs and enough for your salary!
Use technology ONLY when the ROI is
good Use
technology ONLY when the ROI is
good
Online marketing assistant 24/7/365
Check out the website:
http://www.revo.fi/ (Available only in Finnish language at
this point)
FIND OUT MORE ON REVOLUTION:
Read the book:
‘Influence: Science and Practice’ by Robert B. Cialdini
This is a fundamental classic which all customer service
professionals should master http://amzn.to/1Limdkc
FIND OUT MORE ON INFLUENCE:
EuropeActive is the unique voice of health and
fitness industry in Europe, check out the website at: http://www.europeactive.eu/
EREPS is an excellent way for a health and
fitness professional to gain recognition in the eyes of potential clientele.
Check out more at: http://www.europeactive.eu/why-ereps
FIND OUT MORE ON EUROPEACTIVE:
Watch this video by Simon Sinek. (It’s got close to 25 million views):
http://bit.ly/1Xd1O5n
Read the book: ‘Start With Why’ by Simon Sinek:
http://amzn.to/1ZOa5iq
FIND OUT MORE ON START WITH WHY :
First check out the website:
http://leanstack.com/lean-canvas/
Then google lean canvas and get going!
FIND OUT MORE ON LEAN CANVAS: