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On Tipping Points, Innovation, Acceptance of Change, Chasm Crossings, and the Effects of Expectations

The Effects of Expectations on Acceptance of Innovation & Change

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If change is catchy, how come so many innovations don't catch on. This presentation illustrates why that is and what to do about it. http://practicingparadoxy.com

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Page 1: The Effects of Expectations on Acceptance of Innovation & Change

On Tipping Points, Innovation,

Acceptance of Change,Chasm Crossings,

and the Effects of Expectations

Page 2: The Effects of Expectations on Acceptance of Innovation & Change

THE TIPPING POINT

Malcolm GladwellThe Law of the Few

A corollary of the Pareto (80/20) PrincipleEpidemic of Change20% gets you 80%

Page 3: The Effects of Expectations on Acceptance of Innovation & Change

THE TIPPING POINT

Ten people in an elevator…

Page 4: The Effects of Expectations on Acceptance of Innovation & Change

THE TIPPING POINT

If one person faces the back…

Page 5: The Effects of Expectations on Acceptance of Innovation & Change

THE TIPPING POINT

????

??? ?

The rest think he’s crazy.

Page 6: The Effects of Expectations on Acceptance of Innovation & Change

THE TIPPING POINT

But if two people face the back…

Page 7: The Effects of Expectations on Acceptance of Innovation & Change

THE TIPPING POINT

The rest turn around.

Page 8: The Effects of Expectations on Acceptance of Innovation & Change

BUT WAIT

If change is so “CATCHY”Why is it so hard

to make it happen in organizations (like churches)?

Page 9: The Effects of Expectations on Acceptance of Innovation & Change

DIFFUSION OF INNOVATIONS

Everett M. Rogers

Four things influence the spread of a new idea:The Innovation

The Social SystemChannels of Communication

Time

Page 10: The Effects of Expectations on Acceptance of Innovation & Change

DIFFUSION OF INNOVATIONS

Page 11: The Effects of Expectations on Acceptance of Innovation & Change

DIFFUSION OF INNOVATIONS

In Innovators alone cannot reach Majority…

Page 12: The Effects of Expectations on Acceptance of Innovation & Change

DIFFUSION OF INNOVATIONS

In

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EAbut Innovators can reach Early Adopters…

Page 13: The Effects of Expectations on Acceptance of Innovation & Change

DIFFUSION OF INNOVATIONS

In

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who in turn can reach Early Majority…

Page 14: The Effects of Expectations on Acceptance of Innovation & Change

DIFFUSION OF INNOVATIONS

In

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who in turn can reach Late Majority…

Page 15: The Effects of Expectations on Acceptance of Innovation & Change

CROSSING THE CHASM

Geoffrey More

Why do a majority of organizationsabandon change

before reaching the tipping point?

Page 16: The Effects of Expectations on Acceptance of Innovation & Change

CROSSING THE CHASM

Page 17: The Effects of Expectations on Acceptance of Innovation & Change

CROSSING THE CHASM

BECAUSE

Page 18: The Effects of Expectations on Acceptance of Innovation & Change

CROSSING THE CHASMEarly adopters like the innovation because it is scarce

Page 19: The Effects of Expectations on Acceptance of Innovation & Change

CROSSING THE CHASMEarly Adopters like the innovation because it is scarce

While Early Majority accept the innovation because others accept it

Page 20: The Effects of Expectations on Acceptance of Innovation & Change

EFFECTS OF EXPECTATIONS

Expectations

also play a role

in the acceptance

of innovation and change.

Page 21: The Effects of Expectations on Acceptance of Innovation & Change

EFFECTS OF EXPECTATIONS

Innovation Trigger

Page 22: The Effects of Expectations on Acceptance of Innovation & Change

EFFECTS OF EXPECTATIONS

Innovation Trigger

Page 23: The Effects of Expectations on Acceptance of Innovation & Change

EFFECTS OF EXPECTATIONS

Unrealistically high expectations

of the benefits

of the innovation/change

may result in disillusionment

and abandonment of the change.

Page 24: The Effects of Expectations on Acceptance of Innovation & Change

EFFECTS OF EXPECTATIONS

Innovation Trigger

Page 25: The Effects of Expectations on Acceptance of Innovation & Change

EFFECTS OF EXPECTATIONS

Injecting Reality

Effective leaders

inject small doses of reality

at important points in the process of change,

deflating unrealistic expectations at the outset

and re-inflating overly deflated expectations later.

Page 26: The Effects of Expectations on Acceptance of Innovation & Change

RE-THINKING INNOVATION

“Nothing new under the sun”

Leader imposed innovation comes from a hierarchical/power/control/political capital paradigm

not a realm of God paradigm.

Congregations (like all organisms)

naturally resist imposed change.

Page 27: The Effects of Expectations on Acceptance of Innovation & Change

RE-THINKING INNOVATION

Emergent Innovation

(a healthier way)

Discerning what the congregation, in its deepest, most authentic,

most image-of-God self is wanting to become,

then be the namer/articulator/language creator

for that emergent vision/desire/dream,

and the facilitator to the congregation for

allowing/encouraging/enabling that vision/desire/dream to spread.

Page 28: The Effects of Expectations on Acceptance of Innovation & Change

Produced byThe Paradoxy Center for Incarnational Christianity

At St. Nicholas Episcopal Churchwww.practicingparadoxy.com

[email protected]

This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License.To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/