WebsiteAlive App for HootsuiteA WebsiteAlive How-To Guide

This document will highlight the steps you need to get started with AliveSocial, so you can start

sending links to chat to any of your social networks. AliveSocial only works with

Hootsuite (www.hootsuite.com), the world’s #1 social media management platform.

This assumes you already have a Hootsuite account set up. If you do not have a Hootsuite

account, it’s free to sign up at www.hootsuite.com.

TM

Setup: Steps 1 & 2

1. Go to www.websitealive.com and

log into your Administrator Console.

2. Click on AliveSocial in the

left menu.

In this section, follow the instructions on

the page to add campaigns to your account.

A campaign consists of a text phrase which

may or may not include a chat link.

For example, your campaign text can be

Need help? Let’s chat! alivech.at/abcxyz.

This can then be sent as a Tweet, Facebook

Wall Post, LinkedIn update, and much more.

Setup: Step 3

3. Install WebsiteAlive App for Hootsuite into your Hootsuite account. After you log into

your Hootsuite account, go to the App Directory and search for websitealive.

Setup: Step 4

4. After you install the App, click on Settings.

Make sure both streams are checked.

You can add the new streams to a new tab

(recommended), or on an existing tab.

Click Finish.

Using the App

1. Operator Chat

Before you start engaging people with

chat links, you may want to coordinate

internally with your WebsiteAlive Chat

Agents to make sure they’re ready to

answer the requests you’re about to

send their way.

You can identify which followers are needing

assistance. Alternatively, if you would like to

run a marketing campaign, you can identify

people who tweet a specific hashtag. Once

you find these people, you can send them a

link to chat by clicking on the ‘Send to

AliveChat’ button. This then allows you to

pick a response from a pre-set library of

links which routes to a specific set of Chat

Agents within your WebsiteAlive account.

Important

Before you can send a link to chat to a specific social user, you must have set up some sort of feed in

Hootsuite which allows you to view a person’s social message (search keyword, phrase, etc), so you

can reply to them via the rightmost menu reply icon as you see in the next step.

In this example, we set up a feed for search by Keyword #ecommerce. Then, results of this search show up - people who’ve mentioned #ecommerce. To send a chat link to a specific person, hover over the rightmost menu reply icon until you see a ‘Send AliveChat Link’ option.

Send Chat Links To Specific Social User

Send Chat Links To Specific Social User

Once you click this, you will be

presented with the AliveSocial

campaigns you created in Step 2.

If you’d like to send a link to chat to all

your followers, and not to a specific

user, you can broadcast your message

along with the chat link.

To send a broadcast AliveSocial

campaign message, click on the ‘Reply’

icon in either your Operator Chat feed,

or AliveTracker feed.

Once you click this, you will be

presented with the AliveSocial

campaigns you created in Step 2.

Send Chat Links To Your Timeline

After you’ve engaged people with chat links,

you can see all the chat activity with your

Agents in real-time. In addition, AliveTracker

allows you to view traffic on your web site to

give you a bird’s eye view of your entire call

center and customer’s browsing activity and

behavior.

AliveTracker

Engaged Visitors are people who have

started a chat with your Agents. Browsing

and Invited Visitors are people visiting your

website that may also have been invited to

chat by your Agents. To see detailed

information about a chatter or visitor, just

click on the leftmost link. Detailed

information such as IP, geo-location,

browser type, current and visited pages are

available.

By now, you should have been able to create a

campaign, target users, coordinate with your

chat team, send out links to chat to anyone on

your social networks, and monitor results!

Viewing Traffic

WebsiteAlive App for Hootsuite

© AYU Technology Solutions LLC, All Rights Reserved. All trademarks held by their respective owners.

TM

If you need further assistance, help or support, please feel free to visit us at www.websitealive.com for more information.