CustomerProfile

“To deliver an excellent customer experience”

Corporate Strategy | NN Group

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About the company Employees:

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With a strong customer first mentality, Nationale Nederlanden sought to improve internal operations in order to better support the customer journey. Mavim was selected to help them on their way towards to-tal business process reinvention. By documenting all processes and connecting them to all process related information (such as personnel, functions, work in-structions, risks, supporting IT infrastructure), Natio-nale Nederland was able to create a holistic overview of the process landscape. This overview not only aided in overall workplace productivity, but it also helped improve the customer journey. At the click of a but-ton, employees can access relevant information about process ownership and standardized work instructions.

BPM for the MassesWhile BPM is well known for helping organizations to decrease costs and increase efficiencies, Mavim was ultimately chosen because of its high rate of end-user adoption. With an intuitive interface that looks like the worldwide standard Microsoft productivity suite,

Mavim makes strategic goals possible on an opera-tional level.

Challenges• Lack of standardization• Unclear process ownership• Incomprehensible work instructions• Inability to integrate risks with business processes• Lack of alignment between business and IT• Compliancy with laws and regulations

Benefits• Standardization of processes and process documentation• One single source of truth for process knowledge• Clear work instructions for operational execution• Visibility and insight into the impact of change• Simple and clear compliancy with external auditors and

other key stakeholders• Integrated risk and process management• Increased workforce productivity• Improved business activity prioritization

CustomerProfile

Nationale Nederlanden

Mavim Enterprise Transformation Platform

Finance

6000+

5.000.000+

Headquarted in Rotterdam and the Hague, Nationale Nederlanden is an insurer and asset management company. With approximately 6000 employees, Nationale Nederlanden offers a comprehensive range of products and services in the areas of pensions, insurance, mortages, investment and banking.