A customer connect experience 2016

Presents

A Customer Connect Experience

Download this presentation at: http://winrx.net/thoughtspot2016

Welcome

So What’s New for Computer-Rx?

Customer Experience Enhancements


Computer-Rx prides itself on close customer relationships and a personal connection.

Working to increase that personal connection in a new era of technology and meeting our customers where they want to be met.

Giving more transparency to customers on their tickets

Giving more avenues for customers to reach our staff for help

Creating avenues of support where our customers spend the majority of their day.

This is not the customer experience we would like

our customers to have when contacting Computer-Rx for

help.


Computer-Rx prides itself on close customer relationships and a personal connection.

Working to increase that personal connection in a new era of technology and meeting our customers where they want to be met.

Giving more transparency to customers on their tickets

Giving more avenues for customers to reach our staff for help

Creating avenues of support where our customers spend the majority of their day.


Account Managers Monthly / Quarterly Webinars Support Case Management

Enhancement Online Knowledge Center

This is the experience we would like all of our customers to have when working with our Support. To

achieve that, Computer-Rx has incorporated a technology based online help center as well as offering

more direct interaction and more education.


Account Managers Monthly / Quarterly Webinars Support Case Management

Enhancement Online Knowledge Center


Customers that do not want to place a call, now have an online

center to gather information about their problem, submit tickets to our Support Staff or start a chat with a

Support Staff member for immediate help.



The Computer-Rx Knowledge Center has a growing number of help articles

that can resolve problems for customers. Select a category or type

the search topic in the search box after logging into the system.


Relevant articles will be displayed and the User can

select the article.


The help articles are to guide step by step to resolve an

issue.

WinRx Refill Redesign



WinRx Refill Re-design

Vantiv Platform Integration

Vantiv PlatformAmerican Express Survey of Small

Business 67% of small businesses said preventing and

protecting against fraud is very important 52% felt they were more vulnerable to fraud than

large businesses 38% of these businesses have not decided or do

not plan to upgrade their card processing 57% said it was too costly 29% said it was due to difficult software

upgrades 28% said it was due to consumer education

Vantiv PlatformWhat is the Vantiv Platform?

• triPOS Middleware Service

• Vantiv GatewayWhat Does This Provide to My Pharmacy?

• Removes WinScan from PA-DDS Scope

• Reduces PCI Footprint• Point-to-Point Encryption• EMV Capable Today!• ApplePay / Google Wallet• Card-on-File Tokenization

WinScan POS 7.0

TriPOS

Payment Processor

Vantiv Gateway

Point of Interaction

Device

Implementation Plan Coordinated Effort with Computer-

Rx and Vantiv Review & Choose Preferred

Processor Monitored and Managed Network,

such as CRx Net Protect Encrypted Verifone Mx925 Devices TriPOS Server Network Drops and Smart Switches

Vantiv Platform

Vantiv PlatformHow much is this technology advancement

going to cost? Verifone Mx925 $865 Hardware costs (without signature pads) –

Estimated $800 Tokenization fees go upward from $15/month for

pharmacies with 250 or less stored credit cards. Gateway fees should be absorbed by your credit

card processor. CRx Net Protect is a monthly fee of $119 for

smaller stores (10 or less computers) or $139 for larger stores (between 10 and 20 computers).

CoverMyMeds Enhancements

CoverMyMeds Enhancements

Computer-Rx has enhanced their interface capabilities with the CoverMyMeds interface to reduce additional steps in your workflow.

Based on selections made in File Main Business Info Communication tab, a matching rejection code will automatically send the prior authorization request to the doctor via CoverMyMeds within ten minutes unless cancelled.

Users will now have the option to cancel the prior authorization request if necessary by accessing the third party detail and clicking on the CoverMyMeds button at the bottom of the page. A selection box will appear and give an option to “Cancel PA.”

WinScan eSign

WinScan eSign

Drive Thru Signatures

Lighting Fast! Local Wireless Apple Devices Android Devices

FDS Auto Reconciliation Capabilities

FDS Auto Reconciliation

Computer-Rx allows for auto claimreconciliation when the credentialsare input to access and pull the filesin the pharmacy software FDS providesa service called eConcile® that will send claimreconciliation files and give access to detailed reports based on datareceived from PBMs.FDS Reconciliation Process The pharmacy receives a payment from the PBM. FDS will then send the reconciliation file from that

PBM’s payment within 24-48 hours. WinRx will query nightly using the Internet Send

program for the file posted by FDS. For detailed payment information and reports visit FDS website.

Electronic Reconciliation Requirements

When using any of the previously mentioned electronic reconciliation processes WinRx will only mark claims paid if the claim data received consists of these 3 parameters:

Prescription Number The prescription number from the reconciliation file matches an

active prescription in WinRx.

Fill Date The fill date for the Rx in the reconciliation file corresponds with the

prescription match in WinRx.

Due from Insurance Amount The insurance payment amount for the prescription must be within

desired percentage set in “File Maintenance Business Info Automation” tab.

Configuring Automated FDS Reconciliation Settings

To pull the files directly to the store’s WinRx software, those details are input In File Maintenance Business Info Automation tab. Once the required

information is input, available files are retrieved once posted and the reconciliation process happens

immediately.

Configuring Automated FDS Reconciliation Settings

The auto reconciliation percentage variable can also be set in this screen. Keep in mind that variable set

will affect the claims reconciled during the automated process. This variable determines if more or less claims are flagged as reconciled based on the

increased or decreased percentage.

Automated FDS Reconciliation

This printout will print to the default printer when checks are auto reconciled in the

morning. This printout will list reconciled claims as wells as claims that cannot be reconciled so

investigation can be done to determine why they were not reconciled. DIR fees will also show on this printout which will allow those

figures to be documented and sent to bookkeepers or accountants.

WinRx Pre-built Reports

Pre-Built DashboardsWinRx Dashboards can provide a wealth of concise information. Computer-Rx has designed four reports that will provide information across multiple facets of the pharmacy business. These reports already exist in your system, you just have to add the reports to your view by typing the names below in the view field.

CRX_Adherence Quarterly Review

CRX_Plans and Patients by Margins

CRX_Price adjustments by Techs

CRX_Top Prescribers by Month

Adherence by Quarter

After inputting the date range and letting the report collect data, type CRX_Adherence

Quarterly Review in the “View” box. Once the report view is retrieved, the view can be further customized by removing sections of the screen

leaving the Pivot Grid and the Chart.

Least Profitable Plans

After inputting the date range and letting the report collect data, type CRX_Plans and Patients by Margins in the “View” box. Once the report

view is retrieved, the view can be further customized by removing sections of the screen

leaving the Pivot Grid and the Chart.

Rx Price Adjustments

After inputting the date range and letting the report collect data, type CRX_Price adjustments

by Techs in the “View” box. Once the report view is retrieved, the view can be further

customized by removing sections of the screen leaving the Pivot Grid and the Chart.

Prescribers by Margins

After inputting the date range and letting the report collect data, type CRX_Top Prescribers by Margins in

the “View” box. Once the report view is retrieved, the view can be further customized by removing sections

of the screen leaving the Pivot Grid.

Computer-Rx Services

CRx NetProtect

Don’t wait until after a compromise or fine has happened. Every business should be aware of the vulnerabilities and consequences of an insecure network. Cyber criminals are poised to exploit insecure networks for personal and financial information. Credit card companies are taking insecure networks seriously and levying expensive fines.

CRx NetProtect Features: PCI Compliant Wireless Internet Managed Firewall Network Vulnerability Scanning

Breach Protection SmartSAQ Security Awareness Training

Are you concerned about the security of your network?

Market Fuel

Web Page Design

WinRx Secure

WinRx Secure Data BackupOFF SITE | HIPAA COMPLIANT | PCI COMPLIANT

WinRx Secure is an off site (online) data backup service monitored by Computer-Rx support technicians. Like your

traditional on-site backup, WinRx Secure backups are completed nightly. Once the initial full backup has completed,

your nightly backups only include files that have changed, meaning your backups are quick and efficient.

WinRx Secure is an automated off site backup solution and protects data against hardware malfunction, accidental

deletion, virus attacks, and natural disasters.

WinRx Secure, in all cases, creates, receives and transmits only encrypted data.

All data centers are tier three or tier four. The target reliability of each data center is 99.9 – 99.99%. The data centers are located in Dallas, Houston and Los Angeles.

YOUR PHARMACY’S DATA IS YOUR

LIVELIHOOD. PROTECT YOUR DATA WITH

SECURE BACKUPS TO THE CLOUD.

Profit Watch Plus Why Profit Watch Plus? Profit Watch Plus is a service to help you see opportunities that are available today within your business. It incorporates pre and post edits, AWP monitoring, watches your third party reimbursements, improves productivity, and raises dispensing accuracy.

Pre/Post Editing Service Recurring Overrides AWP Resubmission Opportunities Click and Fix - From within WinRx!

Management Reports Designed specifically for Profit Watch Plus Customers

You will have access to many specialized reports throughout WinRx. Each report is focused on an area of your business that can help you see profit opportunities, potential audit concerns, and help you manage your business more efficiently.

Each report is focused on an area of your business that can help you see profit opportunities, potential audit concerns, and help you manage your business more efficiently.

WinRx ConnectWinRxRefill A service provided entirely by Computer-Rx

that allows customers or nursing home facilities to request refills, access patient profiles, update patient info, and make charge account payments.

Rx 2 Go iPhone or Android App An iPhone and Android application that allows

customers to search and find their local pharmacy and send refill requests.

WinScan Mobile Delivery App An iPad delivery application that allows stores

to optimize delivery routes, receive “Real Time” delivery status and electronic signatures.

WinScan Mobile Drive Thru A wireless drive thru application that allow

stores to receive prescription pickup and HIPAA signatures.

Presents

A Customer Connect Experience

Download this presentation at: http://winrx.net/thoughtspot2016

Software

A customer connect experience 2016