http://www.aternity.com/transformationhttp://www.aternity.com

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https://www.facebook.com/aternityinc/

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Aternity

Web and mobile are just a start. For contact center sta� to deliver excellent customer service, the apps and devices on which they rely must deliver excellent End User Experience.

End User Experience Monitoring must also extend to the Point of Sale (POS) applicationsat kiosks and at registers in the stores.

“What do you see as your biggest challenge when addressing Business Transformation initiatives in 2016?”

“What initiatives are driving the need for better End User (Workforce) Visibility?”

Without a view into user interactions for every app and device used in the enterprise, the analytics platform cannot provide the

actionable insights needed by the business.

Traditional APM and IT Systems Management tools provide mobile and web app diagnostic data but cannot monitor user's interactions with applications in the context

of a workflow for the full range of apps and devices used in the enterprise.

Of IT execs say technology silos

inhibit troubleshooting issues

↑80%PERFORMANCEDASHBOARD

END USERIT OPS

LOADING...

Relying on apps run on infrastructure outside of your control: SLAs o�ered by IT vendors covering infrastructure uptime, incident response time commitments, and penalties are insu�icient to

guarantee excellent End User Experience.

Cited lost productivity as #1 consequence of

poor application performance

↑70%

LOADING...

LOCAL IT

END USER

REMOTEDEPENDENCY

Of IT transformationprojects get delayed and/or don’t deliver

the expected benefits

90%UNSTRUCTURED

DATA

Lost by US companies each

year to poor customer service

$40BITEM NOTFOUND!

Of problems a�ecting end users are not

detected by IT

↑70%

INITIATIVE: CLOUD, MOBILE, VIRTUALIZATION

INITIATIVE: DIGITAL BUSINESS & IT CONVERGENCE

INITIATIVE: BUSINESS AGILITY & COMPETITIVENESS

INITIATIVE: CUSTOMER EXPERIENCE, OMNI-CHANNEL

INITIATIVE: BIG DATA, BI & PREDICTIVE ANALYTICS

BUSINESSTRANSFORMATION SURVEY

SOURCE | ATERNITY BUSINESS TRANSFORMATION & END USER EXPERIENCE SURVEY

END USERCOMPUTING/IT CONVERGENCE

MOBILE/CLOUDMGMT

STAFFCAPACITYMGMTVDIMIGRATIONS SLA

MGMT

1

23

45

6

VISIBILITY

MOBILEAPPS

ITCONVERGENCE

CUSTOMEREXPERIENCE

ANALYTICS

CLOUD/VDI

SOURCE:PANGEA SYSTEMS

SOURCE:NEWVOICEMEDIA

SOURCE: FORRESTER

SOURCE:NETWORKWORLD

SOURCE:FORRESTER

www.aternity.com Find AternityInc on:

COMMONBARRIERS

CIOs and IT Executives today play a far more visible role and are central to business success. They are now charged with driving innovation, leading change, improving

customer satisfaction, and ensuring a productive workforce and supply chain.Here are some common Business Transformation barriers.

49% 42%39%

30% 28%

5

TO BUSINESS TRANSFORMATION

Based on a survey of 200+ IT stakeholders

Bottom line: Having visibility into how IT a�ects the enduser is the first step to overcoming other barriers

Break Through These Barriers Today! Aternity’s End User Experience Monitoring solution empowers Global 2000 enterprises with

the right data, at the right time, for the right person, throughout the enterprise.

BARRIER

1

BARRIER

2

BARRIER

4

BARRIER

5

Without insight into actual usage and adoption by geography, department, or technology platform, enterprises cannot ensure successful outcomes for

their strategic initiatives.

IT project failuredue to ine�ective orgchange management

45%

SOURCE: GARTNER,FORBES

BARRIER

3END USERS

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NEW APPS

IT DEPT