4 Must-Know Scenarios That Require Valuable Solutions

4 must-know scenariosthat require valuable solutionsthat require valuable solutions

Running a property is a big responsibility. It can be fun, but it can also be challenging in many ways. From unhappy guests to disgruntled employees to vandalism, and even felonies. Although you never know what you’re going to encounter on a daily basis, you do know there is always something. If you don’t have the resources to take care of business, it makes it worse.

Do you have the right tools in place to manage any situation that could occur on your property? Would you even know what to expect or how to respond when the time comes? Proactive operations know this. They have systems and processes in place to handle it all.

Progressive Software Improves Operational Effectiveness

It’s all about strategic training. Modernizing your training process is accomplished through the use of advanced solutions. Incident management systems along with guard tour systems contribute to this effort. Pairing the process for security checks and managing incidents digitally reduces human error and ensures accountability.

Through expert training, proactive operations introduce solutions into their daily activities which enhance the effectiveness of their staff. The final result is the safety of your guests through skillful execution of your team.

Software removes operational challenges currently faced by companies and replaces them with real-life solutions.

We want to share four different scenarios of what could occur on your property, and how the right software can help you change the outcome for the better.

currently faced by companies and replaces them with real-life solutions.

different scenarios

This person has worked for you for 12 years, so it’s ugly. You request your security team’s assistance with escorting them off the grounds. Nick, the head of security, will need the name and photo identification of the correct person to pick up and escort off property.

How do you contact Nick to communicate this information efficiently?

You Just Fired a Toxic Employee1This person has worked for you for 12 years, so it’s ugly. You request your security team’s assistance with escorting them off the grounds. Nick, the head of security, will need the name and photo identification of the correct person to pick up and escort off property.

You Just Fired a Toxic EmployeeThis person has worked for you for 12 years, so it’s ugly.

1 You Just Fired a Toxic Employee

without a solution using a solution

You’ll search the property for Nick or another security guard, try talking

over your radio, and hope to locate and communicate with someone in a

short timeframe.

You attach his photo ID, make a few clicks within your IMS*, which sends the

information to each of your guards’ mobile device, they then acknowledge

receipt of the details, which is also documented in the web-based IMS.

* Incident Management System

Water Floods Your Property2While conducting overnight location inspections in your back-of-house zones, an employee identifies broken plumbing and possible water damage. At 12:17 a.m. water begins flooding your property’s back-of-house. In a

panic, how do they react? What do they do?

2


They input the incident into your solution, see the protocol-to-handle, which includes

how to shut off the water and where the stoppage valve is located. It even forwards

the details to your facility manager who calls your employee to confirm everything

is handled properly.

They search the property looking for the water turn-off valve. As they’re doing this, they attempt to contact someone from the

engineering team, who will know where the valve is, using their cell phone. Water

continues to flood the property. This incident causes significant water damage.

A Protocol-to-Handle Changes3You’re supposed to familiarize your staff with requests regarding procedural changes quickly. Laws, legal cases, or previous experience can lead to last-minute protocol-to-handle changes. An hour before an event, your property’s general manager notifies you of a substantial update to a current protocol-to-handle. This change will drastically affect your operating procedures for today’s event. Your boss knows this is an impossible request but is feeling pressure from his boss. So, he expects all staff to be immediately advised, and to conduct themselves accordingly. You act promptly to take care of this impossible request.

A Protocol-to-Handle Changes

You’re supposed to familiarize your staff with requests regarding procedural changes quickly. Laws, legal cases, or previous experience can lead to last-minute protocol-to-handle changes. An hour before an event, your property’s general manager notifies you of a substantial update to a current protocol-to-handle. This change will drastically affect your operating procedures for today’s event. Your boss knows this is an impossible request but is feeling pressure from his boss. So, he expects all staff to be immediately advised, and to


You amend your current protocol in the solution, make a few clicks, and your team

receives the update to the protocol-to-handle directly to their mobile devices and tablets. Proactive solutions are the difference between minutes and hours.

You make a copy and have your operations supervisor hustle

throughout the property to find each staff member. A lot can happen before he reaches everyone – and that’s if he

even reaches everyone!

Assault in the Parking Garage4Witnessing a forcible felony is anyone’s worst nightmare. It’s even worse after working long hours into the night. It’s now 5:47 a.m., roughly an hour before their replacement comes in, and they witness an intoxicated male pull a knife on a couple walking near your parking garage. Your staff believes the suspect has seen her. Your employees are well-trained, but she’s nervous. She clenches her fists and starts sweating. She must act now.

Assault in the Parking Garage4


Instantly grabbing her incident management mobile app, she enters the incident into the device. The protocol to

handle this situation populates in seconds. She acts quickly and can document the

details. The Police apprehend the suspect from the photo, and she has saved lives – all in a day’s work. All it takes are having

the right solutions.

She calls the management office to see if you’re in already. No one is available. The

phone keeps ringing. At this point, the guard is unsure of what to do, and how to

take proper action. She calls 911 but knows she will have to react before anyone

arrives. Here nerves inhibit her ability to do anything. She freezes.

We can’t cover all the potential issues, incidents, or threats your property might face but, we’re confident that the four we’ve outlined get the point across. You can and should implement incident management and guard tour systems to improve efficiency across your property for multiple scenarios.

Infographic designed by

PROACTIVE OPERATIONS FOR THE WORLD’S GREATEST PROPERTIES

© Copyright 2017 - ISS 24/7ISS247.COM