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10 signs you need
eCommerce warehouse
management software
www.peoplevox.co.uk
+44 1923 606 660 Follow us @PeopleVox
10 signs you need eCommerce
warehouse management software
Introduction
10 signs you need eCommerce
warehouse management software
Peoplevox Limited
www.peoplevox.co.uk
Slide 2
Are you selling online without a dedicated stock control or warehouse management
system? If so, how are you handling stock efficiently?
Reasons to consider these 10 signs you need eCommerce warehouse
management software (WMS):
● You haven't invested in a stock control system or WMS yet because you aren't sure
if you need one
● You are building the business case for a WMS
● You are responsible for stock control and warehouse processes and need help
convincing your manager to invest in a proper system
1. Overselling
Slide 3
Problem:
You are taking orders for stock you don’t have and it is creating
customer service cases
Impact:
Hard earned trust gained by your customers is compromised. They
may choose to buy elsewhere next time
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management
software
1. Overselling
Slide 4
With a WMS:
Your website will have live-to-
the-second inventory thereby
eliminating overselling and
improving customer
satisfaction
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management
software
Read this blog post for more on live-inventory and
other benefits of barcode scanning software:
2. Picking errors
Slide 5
Problem:
Customers are receiving the wrong items. It is increasing customer service
pains and putting strain on your returns process
Impact:
Customers will be left disappointed that after ordering smart shoes for their
dinner this weekend, they came in the wrong size and have to wear their old
sneakers. Next time they’ll order elsewhere
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management
software
2. Picking errors
Slide 6
With a WMS:
Picking errors can be reduced
to below 1 in 40,000 allowing
you to aim for 100% order
accuracy and satisfied
customers for every order
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management
software
Read this blog post for more on order picking:
3. Slow goods in
Slide 7
Problem:
You have new deliveries that aren’t available for sale on your website within
hours of arriving
Impact:
An accumulation of missed sales opportunities will lead to an unnecessary hit to
your profits. Even worse, your competitors have benefitted from this and
chances are the customer will go to your competitor’s website first next time
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
3. Slow goods in
Slide 8
With a WMS:
Orders are scanned in up to 4 times
quicker and are listed online
immediately minimising missed
sales opportunities
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
Read this blog post for more on goods in:
4. Wasted journeys
Slide 9
Problem:
Your pickers spend time walking around looking for stock because you
don’t know what is where
Impact:
The number of picks per person per hour will be needlessly low. To
compensate, your cut off time for next day delivery will be earlier in the
day, even though many of your customers will shop in the evening after
a long day at the office
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
4. Wasted journeys
Slide 10
With a WMS:
You will know what stock is where
and the software will tell you the
optimum picking route to minimise
journey times in the warehouse.
With this, you can aim for over 70
orders picked per person per hour.
You can push back the cut off time
for next day delivery and delight
your evening shoppers
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
Read this blog post for more delivery cut off times:
5. Memory games
Slide 11
Problem:
The only place you keep a record of where stock is stored is in your
heads or an Excel spreadsheet
Impact:
Training a new warehouse operator the layout of your warehouse
takes days instead of minutes. This is not scalable during peak.
Additionally, incorrect stock figures are an inevitability leading to that
already dreaded overselling problem
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
5. Memory games
Slide 12
With a WMS:
New warehouse operators will
know their way around the
warehouse within a few hours
making Black Friday all the more
easy
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
Read this blog post for more on managing
demand at peak:
6. Fixed locations
Slide 13
Problem:
Every item has a fixed location
Impact:
You can’t optimise where to store fast moving items such as
those on promotion
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
6. Fixed locations
Slide 14
With a WMS:
Locations are dynamic. They can be
moved to suit your selling patterns,
getting those popular items
despatched quicker by minimising
travel times
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
7. Stock variances
Slide 15
Problem:
When you’ve done a stock take in the past you have found
variances in quantities and locations
Impact:
If you don’t have 100% accurate stock in your warehouse, it’s
impossible to have 100% accurate, live-to-the-second stock on your
website. Not only does this result in overselling but long hours are
spent stocktaking coming to this unsatisfactory conclusion
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
7. Stock variances
Slide 16
With a WMS:
You will have 100% accurate stock
in the warehouse and you will know
the exact location of every item
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
Read this blog post for more on eCommerce
stock takes:
8. Outgrown
Slide 17
Problem:
You are still operating your warehouse with the same systems you
used when you started
Impact:
You have reached a threshold above which you can no longer
scale. The orders are coming in faster but you are unable to provide
the necessary order fulfilment to keep your growing customer base
happy and loyal
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
8. Outgrown
Slide 18
With a WMS:
Your eCommerce operations
are entirely scalable. Be it
the number of orders out the
door, the size of your
warehouse or the number of
warehouse operators, the
software will scale for your
needs keeping every new
customer as happy as the
current ones
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
Read this blog post for more on using automation
when you’re growing fast
9. New people
Slide 19
Problem:
You need to add extra people at Christmas and as you grow, but it
takes you too long to get them up to speed
Impact:
At the time when you need to be despatching more orders, precious
time and resources and used training the operator instead of utilising
the operator
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
9. New people
Slide 20
With a WMS:
A wisely chosen WMS for eCommerce
will be user-friendly with an intuitive
user interface. New operators will be
trained within 15 minutes and helping
your order fulfilment at peak
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
10. Reputation
Slide 21
Problem:
You are trying to build your brand but picking errors and bad reviews
are causing you problems
Impact:
The key decision factor for whether a customer will make a purchase,
trust, is compromised. Instead of scaling exponentially, it will be stalled
as your reputation is diminished
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
10. Reputation
Slide 22
With a WMS:
Frustrating errors like mis-picks and
overselling are eliminated. You can
boast about having live-to-the-
second inventory and 100% order
accuracy and become the most
trusted eCommerce brand among
your competition
Peoplevox Limited
www.peoplevox.co.uk
10 signs you need eCommerce
warehouse management software
Read this blog post for more on eCommerce
fulfilment mistakes that will affect your reputation
Key takeaways
If you are experiencing:
● Unhappy customers due to receiving incorrect orders or not receiving orders at
all if it is not being in stock
● Bad online reviews scaring away potential new customers
● Days spent training new warehouse operators, stalling scaling at peak
● Missed sales opportunities from lost stock in the warehouse or a slow goods
in
● Slow picking rates due to a poor warehouse layout or fixed item locations
It may be time for you to consider eCommerce warehouse management software.
If you’re unsure if you are ready for a new system, give us a call and we'd be happy
to share our expertise from other rapidly growing eCommerce companies that have
managed their growth.
Peoplevox Limited
www.peoplevox.co.uk
Slide 23
10 signs you need eCommerce
warehouse management software
ABOUT PEOPLEVOX
Burdened by traditional warehousing systems or extensions to their websites,
many eCommerce companies battle with order fulfilment. They struggle to
scale at peak and to track warehouse stock.
Peoplevox provides the only warehouse management software for
eCommerce. Our clients’ customers view live to-the-second inventory and
receive 100% order accuracy.
To learn about getting the ultimate eCommerce warehouse,
download our ebook today.
Download now
Peoplevox Limited
www.peoplevox.co.uk
Slide 24
10 signs you need eCommerce
warehouse management
software
www.peoplevox.co.uk
+44 1923 606 660
@PeopleVox
