Eye-Opening

Customer

Service

Quotes

“Loyal customers, they don’t

just come back, they don’t

simply recommend you, they

insist that their friends do

business with you.”

- Chip Bell

“In the world of Internet

customer service, it’s

important to remember your

competitor is only one

mouse click away.”

- Doug Warner

“Kind words can be short

and easy to speak, but their

echoes are truly endless.”

- Mother Teresa

“Customer service represents

the heart of a brand in the

hearts of its customers.”

- Kate Nasser

“Quality is remembered long

after the price is forgotten.”

- Dale Carnegie

“Customer service shouldn’t

just be a department, it should

be the entire company.”

- Tony Hsieh

“There is a big difference

between a satisfied customer

and a loyal customer. Never

settle for ‘satisfied’.”

- Shep Hyken

“It is not the employer who

pays the wages. Employers

only handle the money. It is

the customer who pays the

wages.”

- Henry Ford

“Although your customers

won’t love you if you give

bad service, your

competitors will.”

- Kate Zabriskie

“Courteous treatment will

make a customer a walking

advertisement.”

- James Cash Penney

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