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SOCIOLYZECustomer Insights from Social Media
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It helps you understand…
Your Customers What is driving customer’s loyalty on social media?
Your CompetitorsAre your customers talking about competitors along with you? What are
they comparing?
Your OperationsAre you responding to all customers on all social media channels? How
much time are you taking to reply and resolve? And are they happy with
your resolution?
Your CampaignsHow efficient and effective have your marketing campaigns been on social
media? How are people reacting to those? Are they becoming your
promoters?
…and many more
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Our cutting edge natural language processing algorithm
cover all channels
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Know the impact of potential churn on revenue
Po
ten
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Top
Re
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r Ch
urn
Po
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tial R
ev
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loss
See which SM Channel has the HIGHEST PROBABILITY of customer churn
Understand the REASONSwhy customers may leave
Get DETAILS of customers identified as potential churn – from each channel
Potential revenue loss this month:23,28,740/-
Know the extent of potential
REVENUE LOSS
From WHERE
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usto
me
r ad
vo
ca
cy
Reasons for Dis-satisfaction
Get drill downs on customer behavior
Get ACTIONABLE drill downs on the buzzSee how TOP ISSUES have been TRENDING
For each SM Channel understand
WHAT IS DRIVING customers experience
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TwitterTotal MTD: 155,010Dis-Sat: 33% (51,153)Resolved by Company: 91% of Dsat (46,550)STILL UNHAPPY: 19% of ‘Resolved’ (8,844)
Re
solu
tion
statu
s an
d e
ffec
tive
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ss of D
sat c
usto
me
rs
Know how many customers are STILL UNHAPPY after your ‘resolution’
And WHY?
Track the effectiveness of resolution provided by you
WHERE?
How OFTEN?
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Competition referred to by customers while talking about your brand
Understand which competitor they compare you with
…..and why?
Are customers talking about COMPETITORS WHILE DISCUSSING YOUR BRAND?
Which competitors are on the top of their mind? And in WHAT
REFERENCE do they talk about
competitors?
See how ‘reference’ for a competitor is
TRENDING over time
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See Trend of Sentiments: for each channel
Know the top REASONS FOR DIS-SATISFACTION ...
…along with REASON FOR SUCCESS
Twitter10-Aug-2015Reasons for Dis-sat
Twitter07-Aug-2015Reasons for Sat
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Track and Measure the efficiency and effectiveness of your
social media campaigns
Video posting pattern with comparison using
CALENDER HEAT MAPVideo count trend
COMPARISON WITH COMPETITION
Word Cloud YouTube Channel KPI
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Single platform to receive insights from all the social
media channels you have presence in
Hosted on a secured cloud server
Get actionable data to improve customer experience;
efficiency & effectiveness of your response team
More importantly, know which competitors are you being
compared with and why
Contact Us
France
Florence Guyot+33 6 88 24 22 [email protected]
www.activeo.fr
Singapore
Jonathan Mondon+65 6329 [email protected]
www.activeo.com
India
Vinit Singhal+91 98451 [email protected]
www.celtycs.com
