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13th Issue, October 2016
SAMPARK
Dear Friends & Colleagues,
It is my privilege to write this message to all of you. I am
a person who always likes the “personal contact” with
our colleagues, but, while I have not had the chance to
meet most of you in person yet, I already feel that
Dusters is a part and parcel of the SIS family, and SIS is
part of the Dusters family! It is very important in any
merger of companies that the cultural fabrics remain
intact, and gets strengthened day by day. I am happy to
hear and see that the SIS-Dusters merger is on the right
track of cultural integration. The values of SIS and
Dusters are very similar – customer is king and hence
customer service is paramount, and this can only be
done by employees who are accountable, professionals,
and work in team spirit with integrity. In short, we
Welcome Communication
Best wishes for Diwalito the Entire team
2
should focus on getting the right employees, giving
them the right support, value systems and
environment, and they will take care of the customers. I
always say that you take care of your employees well,
they will take care of your business well. I am very
confident that the combined strength of Dusters and
SMC in the facility management space, will make us a
potential market leader, and more importantly a
market differentiator. I wish each one of you the very
best for future, and will look forward to hearing the
various milestones our Facility Management business
achieves in future!
Mr. R. K. SinhaFounder, Group Chairman, SIS Group - Member
of Parliament, Rajya Sabha
Largest Indian owned Securityand Business Service Enterprise
SIS Group Overview
RA
N
KED GLOBALLY
#15
RA
NK
ED IN ASIA PAC
IFIC#3
in Manned Guarding in
AUSTRALIA#1
in Facility Management
In India#3in Manned Guardingin Cash Management
In India#2
125000+Permanent Employees
4000+Crores Revenue
28329620+
Branches
States
Districts
Over 40 Years of Service Excellence
5
DTSS Celebrates SIS Foundation Day
DTSS celebrates SIS foundation day on 22nd September across all offices
Note from Mr RK Sinha, Honourable Member of Parliament, Chairman and Founder of SIS Group
He started the journey of SIS Group about forty years ago when he left his job as a journalist and which has now
become a 5000 cr group. His emotional touch with every employee is legendary and hence on his birthday, 22nd
of September, the staffs all across the group fondly cherish and celebrate the day as Founders Day. He sends his
personal best wishes and greetings to the entire Dusters team today and hopes to come and address the team
here in person very shortly
6
Business Development Accomplishments
The Sales Team continued its client acquisition mode in
the 2nd Quarter too, achieving INR 2.03 Crores against
the Q2Goal of INR 1.80 Crores, setting the pace for the
current Financial Year.
The Sales team was bolstered by the inclusion of
Suneer Prakash , AVP – Strategic Accounts , who will
focus on winning new Key and Strategic Accounts , and
also infused a fresh look into the West , with the
inclusion of J.Krishnakumar, AVP – Business
Development for West, Zoheb Kazi, Sr Manager for
Pune and Rest of Maharashtra. We do believe that
their inclusion will only accelerate the growth of our
business in the 2nd half of the year.
We enhanced our presence in the East by consolidating
our presence in the Healthcare and Hospitality sector
by acquiring prestigious new accounts such as JW
Marriott Kolkata, Novotel Kolkata and Westin @
Kolkata , besides expanding our relationship with
Medica by commencing our services @ Medica Gamma
and Medica Ohio @ Kolkata
We were also successful in bidding in the RFP for
Reliance Jio and winning the contract for IFM services
for the whole of Karnataka and Kerala, an approximate
monthly billing of around INR 50 lakhs per month
The Sales team also had their Quarterly Sales meet @
Mumbai on 9th September 2016, wherein they were
energized by the presence of Mr Jasmer Puri , our Joint
Managing Director, and a Sales workshop conducted by
Mr Sai Prasanna. The workshop focused on enhancing
the skill sets and capabilities of the Sales team , and also
on Client Engagement and building up the Sales pipeline.
The meet also had some interesting role plays and
business situations where the team was involved in
simulating actual business scenarios.
The focus for the Sales team in Q3 will be new client
acquisitions and building up a strong business funnel to
achieve the Goals for H2
As part of the re-branding and marketing plan, we have
also redesigned our capability presentation and our
Website, as well as our Linkedin and Facebook page
Visit us @ www.dtss.in and follow us on Dusters Total
Solutions Services on FB and Linkedin
SOME OF THE CLIENT WINS IN Q2
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Learning & Development
Team Bonding Exercise conducted in Altisource for the supervisors and executives
Making Learning Interesting Role-plays being conducted to instill integrity into our staff
548 Janitors awarded in the ‘I am a trained staff’ Programme for July & August 2016
1636
32 32 29
117
280 276
327
221
0
50
100
150
200
250
300
350
April May June July August
No of sites
No of staffAwarded
Learning & Development
Participation of Training Team in Carnival at Cognizant
Launch of DTSS Learning Management System on September 5th
LEAP (Lead, Energize, Accelerate Performance)
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• E-Bodhi contains three major categories:
1. Ready Reckoner (Policies, Formats, SOA, etc…)
2. Training Modules (Only for reference)
3. Training Courses ( Learning Material with quizzes & assignments)
• BO Employees can access E-Bodhi through URL - http://ebodhi.dtss.in
• Login & Default password would be the respective Employee ID
• Completion of training courses will be added to the respective employee training hours.
Mega Successful training program targeted to transform Operations Managers to Business Managers
LEAP is inline with the objective of achieving the vision “GOOD TO GREAT”
25 sessions in 5 domain areas spreading across 3 months, mainly through video conferencing mode.
IT Skills
CRMFinance
SubordinateDevelopment
Businessdevelopment
Skill set of asuccessful SBU
Head
Learning & Development
Highlights of the LEAP Program
• 23 sessions each of 1.5 Hours were covered over a span of last 3 months
- The session were covered by experts within the organization including MD, VP-Ops and CFO of the company
- Session on leadership was conducted by an external faculty
• Participation in the program was very encouraging. The attendance percentage among 22 participants stands
@ 85%
• 9 Online quizzes and 2 case study competitions were conducted. Average score is 5.1/10 in Quiz and Case study
• The program would culminate with 1 more session by 25-Oct
• Post completion of the program, similar development program to be conducted for Operations managers / ARM’s
• SBU heads who qualify in the periodic tests and the feedback sessions would be certified as
‘Certified Business Manager’ (CBM) in Oct
• SBU Heads who are unable to qualify the certification process will have to go through the performance
improvement plan
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Training on both technical and soft skills relevant for SBU heads were covered in LEAP
Areas covered in LEAP program
Technical Skills Soft Skills
Basics of Finance for better operations control
Collections and DSO improvement
Business Development
Microsoft Word / XL / PPT / ERP
Compliance norms / Company rules and policy
Leadership Skills
Client facing and CRM
Inter department collaboration
Other soft skills like ARM development, subordinate
management etc
•
•
•
•
•
•
•
•
•
Winners of Half Yearly Review
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Best SBU for EBIDTA
K C NandaMumbai 3 Champ for an outstanding performance in H1Best
The
Best SBU for EBIDTA
Lakshman RDomlur 2 Champ for an outstanding performance in H1Best
The
Best SBU for DSO
Jayesh GharatMumbai 1 Champ for an outstanding performance in H1
Rising Star
Malleshappa A RE-City 2 Champ for an outstanding performance in H1Best
The
Exceptional Performer
Manoj Kumar KPWhitefield Champ for an exceptional performance in H1Best
The
Exceptional Performer
Subhajit GhoshKolkata Champ for an exceptional performance in H1Best
The
Exceptional Performer
Sreenivas ReddyWest & North Champ for an exceptional performance in H1Best
The
Shrestha Award
Malleshappa A RE-City 2 Champ for a remarkable performance in H1Best
The
BestThe
Our Happy Customers
I am sending this email on behalf of the GCC facility management team. I would like to appreciate you and your team who have put their best efforts for the GCC global directors visit and the new office inauguration at Vitthal Mallya road. This has helped our team to build a reputation as a reliable team
within our organization.Ravi, time and again you have shown exemplary leadership skills by providing out of the box solutions and simplifying the HK activities in crunch situations. Having business terms with professional vendors like you is indeed a positive asset for our organization. Kindly cascade the same to the team
Richard Ralph Rebello, Global Capability Centre
Thank you and the team below for the wonderful support provided the recent annual tour at Feathers. Keep doing the good work. Also, have a briefing and convey this to the team members who were physically available for the duty.
Narasimhalu M Embar | Admin & CRE FacilitiesIndia Global Delivery Center | CGI
Refer to trail, kudos to the fellow members. I would like to personally express my gratitude for their flawless efforts. Keep up the good work as we have long innings to cover.
Assistant Vice PresidentNomura Services India Pvt. Ltd.,
Thank you Terrence , I really appreciate the sincere efforts taken by your team to rectify the teething issue at Cloud Nine Chennai, hope this effort continues .
Vikram V
Appreciate the great efforts done by you and colleague to complete this critical training on time.
Taj BabyTorrent Pharma
Thank you for the wonderful job you have done. Though I was rude to you at all time when you were here, my intentions were different. You have done your job more than my expectations. I appreciate your efforts. Keep it up.
MAHESH M| Makino India Private Ltd | Deputy ManagerHuman Resource & Administration Department
Just wanted to appreciate the improvements in facilities on A4B.The cleanliness and hygiene has seen a significant improvement than over the previous 12 months.
SantoshAltisource
We would like to appreciate you on successfully completing the ISO Audit & client Visit & providing a great performance of the same. Your individual role in the success & wish that you would keep up the good work in future too.
I feel proud that I have such a wonderful team.
I echo to Manali’s below mail and behalf of the CS team would like to thank the DTSS team at IB who were part of the event planning and execution . Appreciate all the effort and hard work that was put by the team .
Ancyn Morgan Stanley | Administration SLK Global Solution Pvt Ltd.
Kolhapur
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Our Happy Customers
This mail is about the feedback about the training session we had some days back in our Hotel. The trainer was Mr. Victor, the staff was thrilled to receive such kind of amazing training session.
The staff really benefited from it, in terms of learning new skills theoretically & practically. They are really looking forward for cleaning skills presentation. I wish all the very best to Victor, he is an asset to DTSS and Victor, hope you keep educating and training
staff to adopt the right method of cleaning!!!!!!
Meenakshi Joshi l Human Resources Executive
Congratulation for feedback rating 80%, so no deduction in month of Aug-16 Pl. find the attached file of housekeeping feedback month of Aug-16
Y.K. Yadav, Asst. Manager-AdminBaxter India Pvt. Ltd.
I thank one and all of the HK team members for the regardless efforts delivered on a success of NABH surveillance audit. The assessor has appreciated the HK services.keep up the same quality services.
My appreciations to all the HK staff and includes Mr.Ramesh, Mr.Vijay and Mr.Prabhakar on their inputs.
Raghavendra SR
Let me take this opportunity to Congratulate each one of you that your hard work has finally paid off to achieve the success-ful Russia audit. DTSS team has done the great job. Special thanks to Mr Sandeep, Mr Ajit trainer, Ajit Supervisor. Adding into it I specially thanks to the team which came from Hyder-abad.Mr Subhash and Mr Madhu has also done the tremendous job. Let’s work together and make our cleaning and housekeeping system robust in near future.
Siddharth DattaDr. Reddy
Today we had a banquet event for lunch to cater almost, 200 guest . From the Housekeeping team Mr. Kalidas Balram Shelar was manned for the gents washroom. He had found two guest belongings from which one was cell phone and another envelope for 5000 cash. which he bought notice to us. Which have been informed to security as well by Ms. Hetal. Same was conveyed to the host and the said belongings were returned to the concerned guest by the host. The Host Mr. Ashish Shah appreciated a lot for this honesty and concerned showed towards the guest. We also admire this, and applaud for the honesty of Mr. Kalidas.
BRAVO KALIDAS !!! We are proud of you.
Joheb Mujawar,Assistant Manager Banquet & Deli.
THE IMPERIAL CLUB BY TAJ
Last month your house keeping person has done good job on Mercedes lin in shot period notice.
Appreciate them effort.
Himanshu KaneshraLear-Pune
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Employee Connect - Power of Employee Motivation
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Employee Connect - Power of Employee Motivation
Our Values
Customer Focus
Understanding customers’ business, building trust and loyalty by responding to
current and future requirements, delivering high quality and effective services to
internal and external customers, measuring and maintaining high-level of
satisfaction
Team Spirit
Shows Collaboration, working together to achieve a common goal, being proud to be
part of the group, willingness to cooperate and provide help demonstrating passion
to deliver the best
Integrity
Being fair, honest, credible, reliable and having moral uprightness and ethics.
Developing trust with all stakeholders by being open and transparent
Accountability
High culture of accountability breeds responsibility. It means taking individual
ownership of one’s own actions and its results, knowing ‘who, what, when and how of
a situation’, individual attitude striving for continuous improvement rising above the
circumstance to meet the committed results.
Professionalism
Exhibiting excellence in routine and commitment at work, positive attitude, matured
and formal behaviour, mutual respect to every individual in the organisation
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Editors Note
Dear Readers, We are happy to share the 13th edition of Sampark showcasing the half yearly highlights of our company Special thanks to each one of you for contributing in our journey of Good to Great Together WE WILL ACHIEVE MORE Please keep sharing your thoughts in making this letter more Remarkable Happy Reading Regards,Pragati [email protected]
