3

Click here to load reader

For Desserts & Sweets - Customer Loyalty Success Stories

Embed Size (px)

DESCRIPTION

Learn how Keva Smoothie and Cherry on Top Frozen Yogurt were able to automatically send out promotions to their customers and keep track of their customers.

Citation preview

Page 1: For Desserts & Sweets - Customer Loyalty Success Stories

Customer Loyalty Success Stories

For Desserts & Sweets

Page 2: For Desserts & Sweets - Customer Loyalty Success Stories

Business Name

Keva Smoothie

Location

Fort Worth, Texas

Total Members

2026

AutoPilot Campaigns

Newbie, Regulars, At-Risk,

Lapsed, & Birthday

Example AutoPilot Text

We miss you here at Keva

Smoothie! You get 50% off

on your next visit. Reply YES

to claim. Exp: 2/10. txt OFF

to unsubcribe

The Results

Redeem AutoPilot Incentives

Per Month

75 customer visits per month

driven by FiveStars

1700+

AutoPilot... the freaking bomb! I have to hire more people just to keep up with how many customers are coming in!

- Sarah Abts, Owner of Keva Smoothie

Customers present their texts to the employees at the counter

daily. We have had several people just this week come in and

say they were on their way to Starbucks, got a text and came

to us instead.

22%visit rate from AutoPilot

promotions

Page 3: For Desserts & Sweets - Customer Loyalty Success Stories

Business Name

Cherry On Top

Location

3 Locations in Southern California

Total Members

19,201

Cherry On Top’s Goals

Have an easy way to reach

out to their best customers

and reward them for their

loyalty

The Results

customer sign ups

19K

FiveStars makes things easier for our customers and helps us keep track of the customers as well.

- Josh, Cherry On Top

Customers definitely like having the reward program updates

and reminders sent to them automatically. It’s also way easier

for us to keep track of our customers.

customer visits per month

driven by FiveStars

6,600