building the most comprehensive user experience

on-siteby Jia En Teo

ui fundamentals

Know your user

Pay attention to patterns

Consistency

Provide feedback

Speak their language

Keep it simple

Keep moving forward

know your user

Your user’s goals are your goals !

Find out what your users need, and how you can meet those needs !

Don’t get caught up in mimicking trends – always focus on your users

host dashboardhosts want to get bookings

push hosts to acceptlimiting the number of options directs user behavior

search resultsguests want to shop around and get results easily

property pageclear pricing information and bold CTA button

pay attention to patterns

Use familiar UI patterns; no need to reinvent the wheel, less user-education required

consistency

Make flows consistent on the site, so that when users learn something, they don’t have to re-learn it once they land on another page.

!

Keep consistency between web + mobile versions

web mobile

ShoutOuts

web mobile

Home Page

provide feedback

Always indicate to users where they are on the site, so they can navigate back and forth easily

back to host dashboardbutton provides context

live chatusers can ask questions and provide feedback instantly

speak their language

Keep things conversational, not sensational !

Clear and and concise messaging

guest inquiry ticketsimple and informative

keep it simple

No need for unnecessary bling, only include what is necessary !

Always ask – does the user really need this?

keep moving forward

Fail fast and iterate often

fin