Speridian Company Profile Overview

Company OverviewAhmed HegazyPresales [email protected]

A Global CX / CRM SolutionsConsulting

Company

YEARS 12+

750 EMPLOYEES GLOBALLY

Ranked in the ‘Top 100 Fastest Growing IT Services Companies’ by Inc. Magazine

167% 3-YR GROWTH

U.S MARKET EXPERIENCE

MIDDLE EAST, ASIA, & AFRICA EXPERIENCEYEARS

10+

Company Overview

TAX CUBETAX CUBEFinancial Services

Healthcare

Technology & Consumer Services

Serving Enterprises & Governments Worldwide

Travel/Transportation

Real Estate

Telecommunications

Manufacturing


Public Sector North America


Public Sector MEA

• Headquarters – Albuquerque, NM• Offices in Washington DC, Portland OR, Miami FL, Irvine CA, Mississauga Canada

• Regional Strength 300+ best in class talent• Cost Effective Client Centric Delivery Flexibility• Long Term Partnership with customers on Implementation and Support

Speridian in North America

Service Offerings

•Enterprise Application Modernisation

•Custom application Development

•CX / CRM Solutions Design, Development & Implementation

•Staff Augmentation•Business Intelligence & Data Warehousing

•SOA, Identity Management, Enterprise Portal Development

•Document and Content Management Systems

•Business Consulting services•Cloud Solutions and Services•Managed Services•Enterprise Mobility Solutions

YearsRegional Presence

12

•Regional Headquarters – Dubai, UAE•Offices in Dubai, Pakistan, India•Strong Alliances across the region•Combined sub continental delivery strength of 450 +•Cost Effective Client Centric Delivery Flexibility•Long Term Partnership with customers on Implementation & Support

Speridian in Middle East, Asia & Africa

YearsRegional Presence

10Countries of Experience

Service Offerings

•Enterprise applications•Application modernisation•Custom application• Independent testing and validation

• Managed applications• Staff augmentation• Enterprise intelligence• SOA, enterprise portal and middleware

• Business consulting services• Cloud solutions and services• Managed services and outsourcing

Speridian Global Oracle Practice

BPS Licensing Oracle Certified Cloud Reseller Industry Accelerators Big Data & Analytics

CX Templates Upgrade Toolkits Testing Accelerators BI & Datawarehousing

Full Product SuitesCRM, SOA, IDM, Full Lifecycle – DDI to M&O Business and Technology

Consulting

RETAIL

TELECOMMUNICATIONS

PUBLIC SECTOR

PROFESSIONALSERVICES

HEALTHCARE

UTILITIES

FINANCIALSERVICE

REAL ESTATE

TRAVEL

MANUFACTURING

CONSUMER

Strategic SI Partnerships

• Design, Development & Implementation• Maintenance & Operations• IP 2014 & Open UI Upgrades • Application Support and Hosting Services

• 300 + Siebel Certified Consultants• End-to-end solutions for Siebel

implementations with options of on-premise or Cloud implementations

• Strong presence across major verticals• Referenceable customer base• Siebel and Open UI Centers of

Excellence

Siebel Practice

CRM Business Intelligence SOA System Integration

Master Data Management Content Management Web Applications

• DC Government – Siebel Call Center Upgrade• Health Fitness – Siebel Event Management Implementation• Hawaii Integrated Eligibility Solution – DDI of Siebel, IDM, SOA and BI based

solution.• Social Care & Minority Affairs – Abu Dhabi, UAE – Siebel Case Management and

Oracle E-business Deployment.

Recent Wins in Siebel

Service Offerings

Global Delivery Capability

Oracle Solution Offerings

Siebel CRM Practice

• North America• Middle East & Africa• India

Speridian Oracle CX Cloud Portfolio

Extensive expertise with Oracle Sales, Marketing and CPQ Cloud Empowering Clients with Omni-channel strategy since inception Rich experience in CX Foundation solutions like Siebel MDM and Business Analytics

Cloud Enablement Journey-Map

Business

Technology

Align Strategy Design & Plan Build & Deliver Operate & Improve

Cloud Transformation Journey Stages

Engagement Levels• Understand the

disruption• Set strategy• Identity the value

opportunities• Set Roadmap

• Check feasibility• Make informed

choice• Business case

• Implement incrementally

• Reduce time to achieve business value • Host and operate

• Continuous Improvement

(2) Assess

(1) Explore &Advise

(3) Enact

(4) Manage

CLOUD CONSULTING CLOUD IMPLEMENTATION MANAGE CLOUD

SERVICE

Empowers client to gain visibility on the Cloud Journey stages

Business and technology pillars are aligned throughout the stages

3-prong engagement strategy with consulting, implementation and management services

Cloud Solution Selected

Business IT Alignment

Change Adopted

Benefits Realized

Public vs. Hybrid vs. Private Cloud Strategy

Focus on transforming core processes

from legacy operational CRM

applications to Cloud

Coexistence of On-Premise and Cloud

with Business Process Integration

strategy

Optimized TCO and better control using

the best of both worlds

Focus on healthcare vertical keeping

data control and security in mind

Focus on dedicated secure

environments offered with predictable

hardware requirements that require

high availability, stability and

redundancy and must meet strict

compliance standards

Currently offering SaaS and PaaS

solutions

Data Center located in Northern VA

with DR in Oregon. Fully SAS70 Type II /

SSAE16 compliant with 99.999% uptime

Focus on Oracle CX Cloud solutions for

Sales and Service Automation serving

industry domains such as healthcare,

travel, retail and manufacturing

Alignment with Oracle CX Cloud product

strategy from a product stack

standpoint

Investment in SaaS services and PaaS

extension applications for verticals

mentioned above

Service Cloud Practice

• Enterprise Consulting• Implementation/Rollouts• Upgrade • Application Support and Maintenance

• RightNow CRM-Specialized• Focus on RightNow CRM/Service Cloud

since 2012 • Strong presence across major verticals• Referenceable customer base• Team comprised of Oracle certified

administrators, architects and developers with many years of RightNow experience

Service Cloud Practice

311 Solutions Healthcare Payer CTI Integration Field Service Mobile App

Healthcare Providers Others

• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia• Siemens – Knowledge Management for Call Center users• Church Pension Group – Service Cloud, NY, US

Recent Wins in Service Cloud

Service Offerings


Oracle Service Cloud Solution Offerings

Some of Our Clients

• North America• MEA• Asia-Pacific

Service Cloud Clients

Case Studies• EBS to RightNow Migration.• RightNow customized to support B2B and B2C business processes.• Leveraging RightNow for Sales, Service and Marketing functions.• Integration with Customer Data hub via SOA.

• Beachbody has received good feedback and awards at all Oracle events including Cloud World and Open World.• Rebranded Customer Portal to enable mobile self service and internationalization.• Automation in call center and business processes. Reduced significant call center volume with effective branding

and knowledge base design.

• Internationalization supporting multiple languages, automated redirection based on browser language and customer flight details.

• Design light weight web pages to be accessed on flight without compromising on functionalities• Reduced Call center volumes and improved Customer Self Service via chat.

• Enabled Marketing, Sales and Service modules.• Customized CP for brokers for broker enablement, lead and opportunity generation, for members to request quote

and complaint management.• Integrated RightNow CX with Online Insight and Benefit Align.

Case Studies• Consolidate and configure RightNow CX to support knowledge base across 60 countries and 30+ languages,

leveraging Knowledge Foundation APIs.• Custom functionality to bulk upload knowledge base articles mapping their unique business requirements.

• RightNow Knowledge base to support Siemens Global Call center.• Custom knowledge base functionality to provide information to internal and external customers based on working

office operational hours.

• Configure RightNow CX (Service), Eloqua (Marketing), SRM (Social Cloud).• Customized RightNow CX to support B2B and B2C processes.• Integrate with Yardi (Lead and Sales Mgmt.) and ERP system.

• Leader in Ecommerce Retailer.• Customized mobile solution to support customer self service integrated with order management

system.

• Customized RightNow CX solution for outreach functionality and customer feedback.• RightNow CX integrated with Siebel CRM for sales and opportunities.

• Enable Customer Self Service for both Consumers and Dealers.• Customizing knowledgebase articles to embed inline VIN searches by consuming client’s web service to validate

the VIN• Proactive and Regular Chat configured to improve Customer self Service.

Speridian CX Service Mix

Professional Services Integration & Data Migration

Implement RightNow CX and configure Sales, Service and Marketing modules.Agent Desktop ConfigurationCustomer Portal Configuration and Customization.NET Add-insBusiness Process Automations & AnalyticsCustom Application development

Integration with Other CRM applicationsSocial community IntegrationData Import/Export, Batch jobsWeb Service IntegrationIntegration with external applications using ETL tool.CTI Integration

Upgrade Services Support Services Upgrade from Classic to CP1 or CP2 Upgrade from CP1 to CP2 Migrate custom tables/functionality into Custom

Object model Modification in existing customization for forward

compatibility

L2, L3 Support Onsite/Offshore model Product Configuration Analytics and Dashboard Customer Portal/Add-in Customization

Sales Cloud Practice

• Enterprise Consulting• Fixed Service Offerings• Implementation/Rollouts• Managed Services

• Specialized in Sales, Marketing & CPQ Cloud• Providing multiple Fixed Scope / Fixed Price

offerings • Migration from Salesforce to Oracle CX

solutions• Consulting Services – Cloud Strategy &

Roadmap definition• Growing Customer Base

Sales Cloud Practice

Healthcare Payer FSO Integration framework

Healthcare Providers Others

• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia• EMAAR – Sales Cloud

Recent Wins in Service Cloud

Service Offerings


Oracle Sales Cloud Solution Offerings

• North America• MEA• Asia-Pacific

Implementation Fixed Service Offerings

Dependent on the Cloud Assessment Service

3 Levels based on Business Process Gap analysis and Configuration Effort

Preconfigured Demo’s for Standard Sales Enablement Processes

Timeline for SoW’s , Proposals and Demo : 1 Week

Oracle Knowledge Management

OKM Solution

Integrated with Rightnow or Siebel

One-Stop Shop for Implementation, Integration & Support

OKM / Inquira

Enterprise Mobility Solutions

Mobilize

Field Service MobileIntegrated with RightNow, Siebel, OBIEE

Net new solution sell or upsell licenses for Oracle

See www.speridian.com/mobilize

Joined-up Justice – An Overview

Federal Law Enforcement

Regional &Local Law Enforcement

Prosecution & Public Defense

Courts

Corrections

justicealign Solution Mapping

justicealign® components:Investigative Case ManagementCourts Case ManagementContent ManagementOnline Self Service PortalsE-FilingMobilityCalendaringAnalytics Judge’s WorkBench™

Oracle Technologies:Siebel Public Sector CRMSiebel ToolsOBIEEBI PublisherWebcenter Content SuiteWeblogicPolicy AutomationMDMEnquiraEndecaE-Business SuitePeoplesoft

www.speridian.com

Thank You