Service value:• Price of newspaper• Overall excellent value for money

Service operation:• Automatic truck loading• Automatic counting and bundled

newspaper with plastic wrapper with labels.• Large vehicle parks• Clear site maps• Different queuing systems

Organising idea: Delivery of newspaper on time to distributor or customer.

Organisation: Times of India

Service outcome:• Good quality of newspaper• Pleasure of newspaper delivered on time.• Time saving• Never a dull moment• Great experience in reading

Service experience:• Ease of booking• Ease of availability so easy to buy• Entertaining• News contents for all ages• No Long queues .• Flexibility

Service concept (summary):A Times of India newspaper that provides an inclusive package of News and information to suit all ages and tastes with political, sport, spiritual, entertainment, educational news and related information delivering on time to customer.

Service value:• licence fee

Service operation:

• Online registration• Different queuing windows

Organising idea: Ease of getting driving licence

Organisation: RTO (Govt.)

Service outcome:• Pleasure of getting licence time.• Time saving• Great experience in driving

Service experience:• Ease of online registration• Ease of availability • No Long queues .

Service concept (summary): Providing licences to applicant (or customer )on time with minimum effort.