Papersoft Telcoms Sector

Telecoms Sector SolutionsJannuary 2014

Who we are /// 02

PAPERSOFT is a 15 year old company that provides document and

information services and solutions including capture, mailroom and scanning, data

extraction and process automation, as well as digital and physical records management

services.

We help our clients to make their processes more efficient,

agile and safe, while enriching, preserving and organizing their

information assets.

In a competitive and global economy, process efficiency

and information governance are essential parts of a

successful company.

Our Value Proposition /// 04

The Sector Pains /// 05

Telecommunication sector

Telcos struggle to comply with mandatory SIM Card registration regulations, sometimes leading to high penalties

Companies deficient information relating their customers and market may lead to missing commercial oportunities / sales campaings

“In Finland, three mobile operators offer their users an option to register for a mobile signature which they can use to access a wide variety of services provided by third parties (retailers, bank,

government)” – GSM, 2013

“In Rwanda, over 485K SIM cards were recently deactivated, as their holders failed to register them by the regulatory deadline” – by GSMA, 2013

Frauds in telecom networks have been responsible for considerable commercial losses

“Potencial commercial loss represents 1% to 5% of operators’ revenue, aproximatelly 40 Billion USD annually” – CFCA survey, 2011

The upcoming EU General Data Protection reform will severely affect information management processes

“The message the European Parliament is sending is unequivocal: this reform is a necessity, and now it is irreversible.” – Viviane Reding, European commission VP

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PaperSoft ArchivePaperSoft Archive

Our Teleco´s Solutions /// 06D

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Client Systems

ERP/CRM

Mainframe

…

FTP/EMail/Fax

Classification

Extraction

Processing and Business Rules

Publication

Import & Scan

Search & Share

Retention Schedules

Store & Preserve

Security / Access

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PaperSoft MobilePaperSoft Mobile

Business Rules

Security Encription

E-Form with Capture

PaperSoft KioskPaperSoft Kiosk

Business Rules

Digital Signature & Biometric Reader

E-Form with CaptureC

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ebservice

Reduced processing costs

Regulatory Cumpliance

The Gains for Telcos /// 07

Data accuracy (target 98%)

Improved audit, control and traceability

Faster registration process

Know Your Customer

M-commerce opportunities

Reduce fraud risk with cross checking information

Increased comission revenue

Sector Key Projects /// 08

Existing 1.5M forms as paper backlog with both printed and manuscript documentsProcess registration forms from Dealers & Business Rules application by form type for

existing backlogForm mobile capture in remote places for agent activation process– Remote teams In store kiosk solution with e-forms registration Process business rules that includes document check-list, dates, signature verification,

etc.Rejection process automation with communication with missing steps for actionLogistic difficulties (RH operationalization, network coverage, lack of electricity) for the

execution of activities in several regions. Team training and management of more than 100 users nationallySystem integration with multiple client systems

130K pages per

month (ongoing)

Average processing time: 2 minutes to 48 hours AQL methodology Quality check with 98% accuracy rate Reconciliation ratio: 90% (sales vs records)

Mozambique

Mailroom and Scanning Data Extraction via OCR/ICR Process Automation Records Management and safe destruction Digital Archive Printing , Enveloping & Dispatch Services Business Continuity Plan Disaster Recovery Plan

Scope / Challenges Volumes

Centre

Client

Solutions & Services Key Performance Indicators


Existing 300K forms as paper backlog with both printed and manuscript documentsProcess registration forms from Dealers & Business Rules application by form type for

existing backlogForm mobile capture in remote places – Remote teams In store kiosk solution with e-forms registration Process business rules that includes document check-list, dates, signature verification,

etc.Logistic difficulties (RH operationalization, network coverage, lack of electricity) for the


50K pages per month (ongoing)

Average processing time: 2 minutes to 48 hours AQL methodology Quality check with 98% accuracy rate Reconciliation ratio: 90% (sales vs records)

Mozambique

Mailroom and Scanning Data Extraction via OCR/ICR Process Automation Records Management and safe destruction Digital Archive Business Continuity Plan Disaster Recovery Plan


Centre

Client



Existing 8M forms as paper backlog with both printed and manuscript documentsProcess registration forms from Dealers & Business Rules application by form type for

existing backlogProcess business rules that includes document check-list, dates, signature verification,

etc.Logistic difficulties (RH operationalization, network coverage, lack of electricity) for the


12K forms per day

(ongoing)

Average processing time: 2 minutes to 48 hours AQL methodology Quality check with 98% accuracy rate

RD Congo

Mailroom and Scanning Data Extraction via OCR/ICR Process Automation Records Management and safe destruction Digital Archive Business Continuity Plan Disaster Recovery Plan


Centre

Client


Telcos Retail

Public SectorUtilities

Our Clients /// 11

Banking & Insurance

Health

LegalFinantial Services

Our Clients /// 12