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• Submitted To:

Name: Prof.Mohammad Ahsan Ullah

Head, Dept. of Tourism & Hotel Management

• Submitted By:

Name : Mohammad zahedul Islam

Roll NO: 87

Definition of Housekeeping……..

• Housekeeping refers to the management of duties and

chores involved in the running of a household, such as

cleaning, cooking, home maintenance, shopping and bill

pay.

• These tasks may be performed by the household members,

or by other persons hired to perform these tasks.

• The person who is employed to manage a household and

the domestic staff is called housekeeper.

Functions of Housekeeping

Cleaning Rooms and Public Areas

Bed making

Linen Management

Laundry Services

Key Control

Safety and Security

Interior Decoration

Room Maintenance

Functions of Housekeeping…….

Cleaning Rooms and Public Areas:

Housekeeping department cleans the rooms and toilets and wash basins

in the room. Apart from cleaning the guest rooms, housekeeping department is

also responsible for cleaning floor, terraces, elevators etc.

Bed making:

A guest requires a comfortable bed to take rest, relax and enjoy.

Linen Management:

One of the important jobs of the Housekeeping Department is clothes

and linen management. This involves all functions from purchase of linen to

laundering, storage, supplies and to condemnation of this department.

Laundry Services:

It is the job of the Housekeeping Department to ensure clean and

hygienic washing of all the linen items, and then distributing them to different

areas of the hotel.

Key Control:

Key control is one of the major jobs of the housekeeping

department. The room keys have to be handled efficiently and safely before

and after letting the room.

Safety and Security:

The Housekeeping Department is responsible for maintaining a

peaceful atmosphere in the hotel. If the guests and staff always fear for their

safety and the safety of their belongings, the atmosphere will be very tense.

Interior Decoration:

Interior decoration is the art of creating a pleasant atmosphere in the

living room with the addition of a complex of furnishings, art, and crafts,

appropriately combined to achieve a planned result or design. These arts and

crafts have to be well maintained by the housekeeping department.

Room Maintenance:

Good housekeeping department is just as responsible for the

hotel's maintenance as an engineering department. In an ideal

environment, the housekeeping staff and managers should act as the eyes

and ears of the engineering department. If damaged or broken items are

not reported, they can't be fixed. Proper maintenance will make the

perception of cleanliness easier to maintain and reduce guest complaints.

Importance of Housekeeping

Do not focus only one service.

Guest satisfaction.

Care and comfort.

Deals with many situation.

Communication between front office and housekeeping

department.

Revenue

Importance of Housekeeping……

Do not focus only one service:

First of all, the housekeeping department as vital in the services

provided to you when you stay in a hotel. This department has many duties

and it does not focus only in one service.

Guest satisfaction:

Housekeeping is an important and integral part of the guest

experience and satisfaction.

Care and comfort:

Achieve the maximum efficiency possible in the care and comfort

of the guests and in providing support services for the smooth running of the

hotel. Every hotel spends a lot of effort in ensuring the quality of beds,

mattresses, channel music, TV, air conditioner if applicable, attached bar

etc.

The guest should feel like he is staying at his home.

Deals with many situation:

The housekeeping also deals with many situations that a guess is not

able to see, and that as a department have to take care of such situations.

For example, when a guest has an early or an unexpected departure; this

department has to help the guest to leave; the department́ s main goal has

to be to provide an easy time in our guest´ rush; housekeeping can provide

a shuttle to the airport, facilitate the checkout process among others.

Communication between front office and housekeeping

department: it is a key issue. Because room attendant get the

information about the room status to the front desk. Whether the room

is able to sell or not.

Revenue:

In hotels major part of revenue comes from rooms, rooms which is not

sold on any night losses revenue forever and reason for poor occupancy

can be anything like hygiene factor, cleanliness, lack of modernizing

Safety and Security:, Décor etc.