Cloudway c4 c capabilities

CLOUDWAY-SAP Hybris Capabilities

@ Cloudway 2016. All Rights Reserved

About Us

Cloudway is a recognized leader in Strategic Sourcing, CRM Consulting,HRM Solutions, ERP Consulting/Implementation Services, CloudIntegration Services and Work Force Management Capabilities which helpclients to transform their business processes and develop strategies togain sustainable and continuously improving results, in collaboration withsuppliers and internal stakeholders. With one of the largest, mostaccomplished and passionate team all over India, CLOUDWAY helps theenterprise in sourcing, analyzing and compliancing rapidly to achievemore efficient, increased effective operations, with greater reach, higherperformance and powerful impact.

• Compliance Management

• Strategic Sourcing

• Talent Acquition Techniques

• Market Intelligence

• Supply Chain Collaboration

• KRONOS Work Force Management

• Analyzing Risk & Opportunities

• Effective Financial Services.

• Business Process Redesign

• Spend Visibility

• Enduring Client Relationship

• Product & Category Management

• Sustained Cost Reduction

• Cloud Platform & Cloud Integration

Why Cloudway

Mission & Vision

› Focused on Cloud based Business Transformation Processes for maximizing the bottom line

› Expertise in Procurement Sourcing, Process Auditing, Supply Chain Optimization , Business Integration & Deployment› Customer can leverage the benefits of Cloud based Processes & Technology

to enhance competitiveness.

› Consulting Services and Solutions to meet the client’s need

› Global and Flexible delivery models to assure fixed-price with fixed-time solutions.

Cloudway mission since its inception in 2010, is to be viewed as a true consulting partner to our customers. Our mission is to act as an extension to the corporate IT groups, to aid in the successful IT transformation & technology initiatives.

Cloudway’s vision is to continuously improve in our skills, in our specialized areas of expertise, & embrace our clients to accelerate the IT transformation & successful implementations of projects we engage. It is this trusted advisor role that will allow us to act as a true partner throughout these initiatives.

Executive Summary

› CLOUDWAY Consulting stands as an enduring expert in large-scale private sector cost reduction services enabling our clients for strategic procurement

› Innovative Solutions Alliancing & strategic Collaboration with leading technology partners.


› Expertise in providing Cloud Platform solutions and Cloud Integration.

› Provides tools to create High-Performance Workforce.

Cloud delivers the agility and innovation your business needs

Faster deployment Lower TCO & faster

Time to Value

More frequent

innovation updates

Agile deployment,

configuration and

integration

• Full deployment

in weeks

• Mobile grade user

experience = less

training

• Multiple innovation

releases per year

• Customer feedback

a cornerstone of

updates

• Rapid process

configuration

• No lengthy upgrade

cycles

• Packaged integration

• Lower initial solution

and deployment fees

• No maintenance or

upgrade costs

• Prepackaged

integrations


www.Cloudwayconsulting.com

http://www.cloudwayconsulting.com/


CUSTOMERS HAVE TAKEN

CONTROL OF THEBUYING

PROCESS.

BETTER INFORMED

DIGITALLY CONNECTED

WILLING TO CHANGE




EVERYMINUTEOF EVERYDAY

of YouTubeuploads

48 hrs

217new mobile web users

347Wordpress blogposts

571newwebsites

2,083Foursquare check-ins

Flickrphotos

3,125

3,600Instagram photos

204,167,667Emailmessages

2,000,000Googlequeries

684,478Facebook shares

Consumers spend

$272,070

100,000Twitter tweets

47,000Apple appdownload

34,722Facebook likes

61,141hours of musicuploaded




IT CREATES A NEW KIND OF

THINKING AROUNDSALES

57%of the buying process iscompleted

before a first interaction withsales.


2.4BILLIONbrand-related conversionshappen onlineeveryday.

THIS CHANGES THE RULESFOR MARKETERS




AND RAISES THE STAKES FORCUSTOMER

SERVICE

86%ofcustomers are willing to

pay more for a better

customer experience




SAP CLOUD FOR CUSTOMER

ENGAGEMENT:PRODUCT

PORTFOLIO


SAP CLOUD FOR CUSTOMER ENGAGEMENT:

PRODUCT PORFOLIO OVERVIEW & ARCHITECTURE

WEB MOBILE EMAIL CALL

CENTERMARKET

PLACE

INTERNET

OF THINGS

CONTACT CENTER

POS MARKETING

CHANNELS

DIGITAL

GOODS

SOCIAL

INDUSTRIES

SALES SERVICE MARKETING COMMERCE SOCIAL

PREDICTIVE ANALYTICS

HANA AS A PLATFORM



SALESENABLING THE STRATEGIC

SELLER

• SALESPERFORMANCE MANAGEMENTTurn sales strategy into action to engage customers like never before, drive revenue, and exceed goals and objectives.

• COLLABORATIVE SELLINGMake every sales interaction count by connecting sellers and customers with the right content, insights, and experts at every stage of the deal.

• SELLING THROUGH CONTACT

CENTERSMake real-time offers to increase cross-sell and up-sell, drive revenue, and improve satisfaction.

• BILLING REVENUE & INNOVATION

MANAGEMENTMonetize services with flexible pricing and revenue tools




SalesGuide your customers through their journey, from awareness-to-close.

• Beyond SFA to Travel & Expense

Management and Sales Performance

Management

Day in the Life of Sales: Leverage

power of HANA and predictive

analytics for sales intelligence

Online & offline mobile solutions

across all platforms

• Next gen user experience with

responsive UI & Voice

Capabilities for your industry

@ Cloudway 2016. All Rights Reserved@ Cloudway 2016. All Rights Reserved



Deal Finder

• Predict deals and automatically

populate deal funnel based on

trending topics

• Find deals using external

triggers, like news, company

updates, industry trends, and

use cluster model to prioritize

deals based on company profile

and history

• Match deals to topics of interest

based on individual sales

person profile and focus area




Influencer Map

Identify top influencers in a deal from

structured and unstructured data

sources

Rate influencers for proximity to

decision makers with a flexible

scoring algorithm

Capture team feedback on influence

levels and use in re-scoring

Weighted scoring algorithm (HANA

Predictive Analysis Library) applied

to various score components

(advocacy, engagement, sentiment)

to determine an influence score




Dynamic Surveys

Tailor your follow-on

questions to previous

response via

branching

Enhanced ability to

capture key

customer insight

Also available for use

in Service Scenarios




Mobile Forecasting

Improve pipeline accuracy and

timeliness with mobile

convenience

Enables easy maintenance of

verbal overrides with visibility

into pipeline, target and won

Enables managers to get a

quick view of their team’s

forecast




SERVICEDELIVERING SERVICEEXCELLENCE

• MULTI-CHANNEL

SERVICE EXCELLENCEInstant, 360-degree view of customers across all

channels, and enable real-time collaboration to solve

complex cases.

• STREAMLINED SERVICE

OPERATIONSAccess a real-time view of operation status, key

performance indicators (KPIs), and customer

feedback for immediate adjustment and corrective

action

• SERVICE-DRIVEN TOP-LINE

GROWTHLeverage customer service interactions to cross-sell

and up-sell; bundle value-added service with products. @ Cloudway 2016. All Rights Reserved

SAP Cloud for Service | SAP Cloud for Social EngagementIn-Context Social Collaboration Across YourEnterprise

Features and Benefits

Use integrated Feed for instant, efficient collaboration across your entire enterprise

Crowdsource and share service best practices relevant information in context of accounts and service requests

Plan and prepare for customer interactions more effectively

Connect with the extended team including sales staff who are on the road with support for mobile devices

Share relevant knowledge to support resolution efforts




MARKETINGEMPOWERING THE MODERN MARKETER

• DATA-DRIVEN MARKETINGCapitalize on data driven insights and make intelligent business decisions to maximize the ROI

• AGILE MARKETINGMarket with speed and precision and convert on market opportunities before they disappear

• ENGAGING

CUSTOMER

EXPERIENCESDeliver engaging customer experience seamlessly across multiple interaction channels


CMO Dashboard

Increase transparency of marketing

plans, spend, campaigns, assets,

and resources

Improve collaboration across all key

stakeholders to better manage the

brand, assets, and collaterals

React quickly to early outcomes and

make adjustments in real-time to

drive higher spend ROI




Order management support with hybris ecommerce

Streamline ecommerce customer

service and support with hybris

and Cloud for Service integration

Enable customer service

specialists to assist customers

with shopping cart and order

challenges





• SOCIAL INCONTEXTBe social and collaborate in the context of

business processes whether on external social

media or within your enterprise

• DEEP INSIGHTSUnderstand customers and concepts by turning

social media buzz into insight

• SCALABLE ENGAGEMENTGrow your capacity, not your team with powerful

tools to manage the scale and speed of social

SOCIALCONNECT EMPLOYEES AND CUSTOMERS ONLINE



.

SAP Cloud for Social EngagementDesigned to WOW the Customer, Agent and Manager

Mobility

• Manage service

requests on iPad –

anytime, anywhere

Solution Finder• Integration with existing

knowledge base

• Context-sensitive

recommendations

• Easily share content with

customers

• E-Mail

• Phone(CTI)

• Web self-serviceportal

• Chat

• Brandedcommunities

• Social Media* (Twitter,Facebook)

Multi-channel service

Collaboration• Contextual social collaboration

with integrated feed

Integration• Native integration with SAP ERP and SAP

CRM

• Open API

Analytics• Real-time service

performance with pre-built

dashboards

• Embedded reports response times,

handle times, priority and escalation

trends

Productivity• E-mail response

management

• Routing and escalation rules

*Social Media channels with SAP Cloud for

Social Engagement





SAP CLOUD FOR CUSTOMERPOWERS LEADING BRANDS ACROSS INDUSTRIES

MANUFACTURING CONSUMER PRODUCTS & LIFE

SCIENCES

RETAIL &

WHOLESALEHIGH TECH &

TELCO

MEDIA, SPORTS ENTERTAINMENT,

TRAVEL

SERVICES & PUBLIC SECTOR

Customer Reference





Nespresso




ATA GLANCE

ObjectiveTake on larger rivals by providing a delightful

social mediaexperience

SolutionSAP Social Media Analytics by NetBase SAP

Cloud for Social Engagement

BenefitsMeet increasing demand for social media interaction without scaling team. Reduced churn. More cost-effective customer acquisition with marketing messages based on socialbuzz.

“Looking at our results with social engagement, the

ROI is tremendous. We are getting a 94% resolution rate as compared to our usual 11-12%. We are seeing tremendous ROI servicing our customers on social

using these tools. ”Krissy EspindolaDirector, Knowledge Management & Social

Customer Support


Corporate Office

Cloudway Consulting Pvt Ltd | Noida, India.D-83 | Sector -6 | Land-Line : 120-4226511 [email protected]

Cloudway Consulting Pvt Ltd | Mumbai, Maharashtra.Level 17, DLH Park, Ramlal Compound SV Road, Near Goregaon Flyover, Goregaon West. [email protected]

Branch Office



mailto:[email protected]

mailto:[email protected]

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