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With calls being so valuable, it’s no secret that phone training is crucial to the success of your business.
If your staff is following a memorized phone script, they are likely to lose personality and feel unnatural on the phone.
Your staff may also make mistakes that can cost you customers if the script doesn’t match up with a caller’s needs.
The two most important things your staff must state during an introduction are the employee’s name and your business name.
This portion of the call is where your staff will ask questions tailored to the customer and how he or she will utilize your business.
The benefit of call outlines is that they allow the flexibility needed to create relationships with customers.
Take time to build a connection and grow your business’s network. Customers will remember you and gladly refer you.
Download 6 Steps to Bettering your Staff’s Phone Skills Without a Script.
6 STEPS TO BETTERING YOUR
STAFF’S PHONE SKILLS WITHOUT A
PHONE SCRIPT