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3ProvenWays
Inthespringof2015,theInternationalCustomerManagementInstitute(ICMI)andZendesklaunchedthe“MovingfromCosttoProfitContactCenterResearch”surveytodiscoverwhatchallengescontactcentersfacetodayinbecomingaprofitcenterandwhatstepsotherorganizationshavetakentosuccessfullymakethetransitionfromcostcentertoprofitcenter.Accesstheresearchreport:www.icmi.com/researchLearnmore:www.icmi.com|www.zendesk.com