A presentation on

Grooming & Office Etiquettes

Grooming & its Importance

• To clean and maintain the appearance of oneself.

• A process of making oneself neat & attractive.

• Grooming is important as it creates a positive image

& boost the self confidence

Grooming Standards- Men

• Hair

▫ Hair above ears and around the neck should be tapered

▫ Hair on back of neck should not touch collar

▫ Hair coloring must look natural and complement the

individual.

▫ Sideburns must not extend below the midpoint of the Sideburns must not extend below the midpoint of the

ear.ear.

• Mustaches

▫ Should be well trimmed, it should not grow more than

the mouth corners

▫ Shave daily

Do’s for Men• Always look professional

• Dress for the audience.

• Wear clothes that fit you

• Make sure your clothes are pressed

• Shirts with a simple collar and cuffs

• A formal but simple watch

• Keep your hair neat and trimmed

• Use mild fragrances

• Ties should be conservative and reach the middle of your belt buckle

• Lace-up shoes (usually black) with a suit

• Hair, usually parted to one side, not reaching the top of your shirt collar

• Trimmed nails

Don'ts for Men

• Avoid multiple buttons on your

shirt

• Don’t use clothing that no

longer fits

• Avoid wrinkled clothing

• Avoid hair that falls in your face

or obscures your eyebrows

• Avoid short-sleeved shirts

• Avoid short socks

• Avoid colorful socks

• Avoid fragrance that smells from a distance

• Avoid garish ties

• Avoid shiny tie pins or clips or big belt buckles

• Don’t use open top shirt button with a tie

• Don't use loafers with a suit

• No Body piercing

Grooming Standards-Women• Hair

▫ Clean, neatly shaped, and arranged in an attractive feminine

and professional style

▫ Conspicuous rubber bands, combs, and pins are not advisable

• Makeup ▫ Makeup should be applied in good taste so that colors blend

with natural skin tone and enhance natural features.

▫ Lipstick colors shall be conservative and complement the

individual

▫ Long, false eyelashes shall not be worn when in uniform.

Do’s for Women

• Always look professional

• Dress for the audience

• Wear clothes that fit you

• Make sure your clothes are pressed nicely.

• Keep your hair neat and trimmed

• Minimal jewllery

• Conservative business make-up

• Simple manicure

Don’ts For Women

• Don’t wear dark colored clothes.

• Don’t Wear wrinkled clothing

• Don’t wear transparent Fabrics

• Avoid Hair that falls in your face or obscures your eyebrows

• Avoid Earrings that are large & dangling

• Avoid fragrance that smells from a distance

• Don't wear anything too bright, tight, sheer or short

• Don’t wear open toed shoes. • Don't have too much makeup

• Don’t wear big, shiny, noisy buckles or jewelry

• Necklaces will not show above the shirt line

Tips for effective communication skills

• Use a firm handshake

• Maintain eye contact

• Use gestures and expressions

• Convey your thoughts clearly

• Be a good listener, let other person finish.

Email Etiquettes

• Be concise and to the point, place the most important message

towards the start, if required Highlight the important message.

• In case of e mail conversation ensure the message has been received.

• Mention the subject line that clearly define the message, avoid words

like urgent or important

• Change subject while forwarding or replying to emails, if needed.

• Do not write in Capitals

• Always put receivers email id at the end, first complete the

message & recheck it.

Email Etiquettes (Cont.)

• Always reply to each mail in your inbox, standard time for reply is 24

hours.

• In case you need more time, atleast reply with tentative time which is

going to be taken to reply.

• Use flag when reply is pending for any mail.

• Use reply all option but do not overuse it

• Avoid slang and jargons i.e, gonna, ain’t, LOL, BTW etc.

• Avoid arguments on mail, it’s better to pick up the phone or

personally meet & resolve the matter

Phone Etiquettes

• Prepare yourself before call

• If your colleague is not at his/her desk, answer the call

& take accurate message and pass it on when he/she

came.

• Seek permission before holding the line & mention the

duration

• Do not rush to put the phone down, close the

conversation properly

How to deal with complaints• Listen carefully

• Convey sincere interest and be empathetic

• Agree as often as possible

• Remain calm and courteous. DO NOT ARGUE!

• Do not interrupt

• Do not blame co-workers

• Do not make unrealistic promises

• Apologize

• Act fast

• Follow up

Office Etiquettes• Don’t read someone else’s faxes, emails, mail or computer screens.

• Show respect for each individual no matter at what level he/she is.

• If you need to discuss anything sensitive or private with another colleague,

find a room where you can shut the door and nobody else can overhear you.

• Use thank you, Sorry, please, your welcome in your conversations wherever

required.

• Smoking is not allowed inside the premises, use terrace for smoking.

• Official emails should be checked frequently & all mails should be answered

within 24 hours.

• Keep your tempo low while talking over phone inside the premises.

Office Etiquettes(Cont.)• Switch off the lights & electronic equipments when not in use & before leaving

from office must ensure that all equipments are off.

• Do not print until it’s important, & recycle Paper.

• Do not use office equipments for personal use.

• Have your lunch in designated area only, lunch is not allowed on workstation.

• No one is allowed to keep user passwords, if they are using any password

they are required to share it with each member of Dolphin Group. As the

computers are for their official work in case they are absent, their computers

can be accessible by other members for official work.

• Keep your workstation clean & tidy, don't leave coffee/tea cups, used plated,

left over junk food or useless papers on the desk.