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Recruitment Best Practices How to improve your interview process to attract and hire all star players
Tara Carter: Owner & Managing Member – Luxe Residential LLC
• To hear the presentation:
– Listen using your speakers
– Dial-In
• (415) 655-0059
• Access Code: 932-564-304
• Questions?
– Send them and we’ll cover as many as we can at the end of the webinar
– Follow @ApartmentsBiz and #ApartmentsBiz
• This session will be recorded for future reference
Housekeeping tips
• Best practices for a successful recruitment campaign
• The interview before the interview
• Tips to improve effectiveness
• Realistic job previews
• Hiring ALL STAR performers
What’s in store
Tara Carter
Owner & Managing Director
(804)560-1806
Presented by
luxeapartmentlife.com
$7,000 salaried employee / $10,000 mid-level
manager, $40,000 senior (Harvard Business
Review)
36% of 1400 executives say poor skills match
30% unclear performance objectives
(National Business Research Institute)
Statistics
• Morale of entire team
• Longevity of top performers
• Real costs in lower productivity
• Company’s reputation
• Opportunity cost of hiring manager’s time
Impact
1. Recruitment: ads, promotion, word of
mouth
2. Selection: interviewing and testing
3. Onboarding: training, support,
expectations
4. Coaching & Leadership
4 Stages of Recruitment &
Retention
Internet - Indeed, Monster, Career Builder,
Craigslist, Apartmentcareers.com
Industry Job Boards – AA, IREM, NAA, etc
Skill Specific – technical schools, trade
publications
Academic Institutions – Career Fairs,
Academic Placement Departments
Marketing
Social Media – Facebook, LinkedIn
Social Network – email blast (coworkers,
vendors, customers)
Internal network – post throughout office,
company news boards, newsletters,
referrals
Networks
Employer brand
Industry events
Peers
Headhunters
Customer Service Encounters
Promote Yourself & Company
ABR – ALWAYS BE
RECRUITING
Review resume and employment
application thoroughly
Write tenure and comments out to side
Create job specific questions
Create standard questions
Halo / Horn effect
Best Practices: Resume
Scheduling / Communication
Curb Appeal
Office Organization
DND
First Impressions
Your Preparation: job description, benefits
summary, business card, newsletter
Your Follow-Up
Your Professionalism
You’re being interviewed too!
Online presence – Linked In, Facebook,
Phone Interview – saves time
Search Committee
Best Practices: Interview
Action Item / Project
Next Steps
Score Card
What time did they arrive? Follow-up?
Preparation?
Complete immediately
Concluding the Interview
2 Ears / 1 Mouth Rule
Ask open ended
questions Can you expand on
that?
Tell me more
Tell me about a time
Never interrupt
Repeat back
Be comfortable
w/silence
Provides both positive and negative
attributes
Helps to reduce surprises / discontent
Improves job satisfaction
Screens candidates who don’t “have what
it takes”
Lowers turnover
Realistic Job Preview
Schedule
# of hours worked
Performance expectations
Realistic salary expectations including
commissions/bonuses
Round Robin
RJP, cont.
Know the current landscape
Discuss the full package
Don’t be afraid to negotiate
Negotiation shows confidence
Money isn’t everything
Take emotion out of the process
Salary Negotiation
80% Fortune 500 Companies administer –
27% hiring managers use
Emotional Intelligence
Color Code
Sales Aptitude
Myers Briggs
Testing
Success starts before the interview –
3 P’s: preparation, proactive, and
professionalism
Job specific marketing and question sets
Tools: Round Robins, Score Cards, Testing
In Conclusion
• Questions? Tweet them using #ApartmentsBiz
• This session will be archived on the Apartments.com Blog
(blog.apartments.com) and at advertise.apartments.com/webinars/
• Additional documents available at www.luxeapartmentlife.com
– Click “Leadership Development,” then “Downloadables”
• Join us for a follow-up session
– Employee Retention Best Practices
– Thursday, August 13
Apartments.com Training Series Live!
Thank you!
