Training Workshop on

Making Personal Impact

for

Taking Consulting to Results

www.CPC-india.net

9810033941, 9953987624

Integrity

Sincerity

Trust Worthiness

Keeping CommitmentTaking Initiative

Handling Ambiguity

Handling Pressure

Personal Traits

Mob No. 9810033941http://cpc-india.net

Being a True Professional

Become a good role model for others

Good Time Keepers always uses time

wellSpeak without

being patronizingBe knowledgeable in terms of the job,

organization etc.Be demanding allow others to be

demanding

Mob No. 9810033941http://cpc-india.net

Customer Satisfaction

Business runs on customer satisfaction

Understand customer requirements & expectations

Manage & agree on various expectations that you can deliver

Never over promise. However do over deliver

Ask for feedback. Sort out any irritants

Mob No. 9810033941http://cpc-india.net

Understanding Customer Needs

Brand image

Margin

PriceQuick movement

Quality

Mob No. 9810033941http://cpc-india.net