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Merck’s Journey of HR Transformation & Analytics22 March, 2017

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Overarching Trends in the Workforce

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Increasing Digital Maturity

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Merck’s Transformation Journey Requirements for a Digital Transformation

Bus

ines

s re

quire

men

ts

HR Centers of Expertise

Innovation needs for design

Administrative needs for delivery

Adm

inis

trat

ive

nee

ds fo

r de

liver

yHR

Delivery (Services)

HR Business Partners

Metrics

Integrated Processes HR AnalyticsGlobal Consistency

Clean Master Data + Cloud Centric IT

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Global Consistency Requires Clear Governance

Simplicity | Scalability | Effectiveness

Degree of StandardizationFreedom within a framework

ProcessDesign

Do not patchwork

Management Accountability

High or low touch

HR Structure & Roles

New business model

GovernanceGuiding Principles

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Integrating Core Processes Unlocks Value

Metrics

”Customer Experience” drives

process and program design

Focus on simplicity and

scalability

Integration around process steps but also around data

(defining Data Journeys)

Redesign without history

(Disruptive Thinking)

Design-in measurement from

the start

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The Future of HR: Global, Integrated, Data-driven

The Good News! 59 % believe that HR will grow

in strategic importance

The Bad News! Only 17 % maintain that HR

does a good job of demonstrating its value to the business

Strategic value =

Data empowered workforce decisions

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