Siti Hasniza Binti RosmanUniversiti Teknologi MARA

Establishing the management office Location and layout Office design Files

Leases Correspondence Work order bids Financial files Permanent files

Equipment

Computers and PM Hardware & software

Staffing the management office PM executive Property supervisor (field manager) On-site manager and building personnel Purchasing agent Office manager (controller) Cashier –bookkeeper Clerical personnel (admin staff) Branch officers

Determining management expenses Direct cost Indirect cost

Calculating the management fees Per-unit cost method Adjustment to per unit fee Percentage rate Management pricing worksheet

Evans, M, (2007), Opportunities in Property Management Careers, McGrawHill.

Kyle, R, (2000), Property Management, 6th Edition, Dearborn.