e.surv when reliabil ity matters most

Part of the LSL Property Services plc Group

e.surv Chartered Surveyors is the country’s largest provider of residential valuation services

Who are we?

When you’re instructing a surveyor, you want to know your business is in safe hands. You could say, you want to know that the company you’re dealing with is as safe as houses.

e.surv Chartered Surveyors is the country’s largest provider of residential valuation services. That means we do more valuations for lenders and other businesses than any other surveyor in the UK. We’re part of the LSL Property Services plc Group of companies, which includes household names, the estate agents YOUR MOVE and Reeds Rains, as well as the Financial Services networks First Complete and Linear. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers and the public sector.

Despite experiencing the worst conditions in the UK housing market for over 25 years, e.surv has remained financially robust throughout, and in 2010 we were voted the Valuer/Surveyor of the Year at the Mortgage Strategy Awards.

As a market-leading surveying business, we see it as our responsibility to set the bar for our industry. We innovate and pioneer new product development, champion best practice and promote a level of passion that is unrivalled by any of our competitors. And what this means for you as a customer is that you are guaranteed the best products and service levels from e.surv, as a trusted and knowledgeable brand.

Visit www.esurv.co.uk to find out more about us

We understand that every case must be viewed on an individual basis and that sometimes you’ll need more than just the basic information to help you make your lending decision.

Our lender services

As the UK’s largest manager and distributor of inspections and valuations we take our market-leading position seriously. We feel that it is our job to be knowledgeable about our market, and to use this insight to develop innovative products for the benefit of our clients.

We don’t just offer valuations, surveys, MI and regular relationship reviews. We aim to go beyond core expectations to deliver the most comprehensive and integrated corporate proposition possible. And we don’t stop there. As market conditions evolve, we work with our clients to proactively find solutions to their own evolving needs.

Valuations for mortgage purposes

Working with e.surv is straightforward. We like to make things easy for you and that’s why we provide integrated systems which allow information and reports to travel between us securely.

We’re here to help you make the best decisions and our relationship management approach ensures that your business has a clear voice at the heart of ours.

e.surv has developed a powerful database of new build developments within the UK.

Please call us on 01536 534 000

Panel management

At e.surv we’re proud that our leading Panel Management, Management Information, Risk Management and Valuation Services are widely acknowledged by our customers as being the most sophisticated and flexible range of services available.

e.surv has been appointed as Panel Manager for nine of the UK’s ten largest lenders (CML Figures). We believe this is down to our abil ity to create bespoke service solutions and to monitor performance against the very high standards we set, and which are overseen by our dedicated Quality and Audit Management Team - the largest in the industry. Via our secure interface we’re able to allocate instructions to panel members and produce MI in real-time.

Underwriting & lending policy advice

We understand that every case must be viewed on an individual basis and that sometimes you’ll need more than just the basic information to help you make your lending decision.

Our experience in supporting many corporate clients helps us understand your business and to assist in advising on Best Practice from a survey & valuation perspective.

Guidance on and sign off of AVM policy

e.surv played an active part in the creation and development of the AVM concept. We are able to provide independent review and oversight of AVM policy and advise on best fit integration models.

Data analytics

e.surv has access to unprecedented levels of historical information and local knowledge through our team of surveyors.

When combined, these elements produce powerful analysis and reporting on key market metrics, which helps us support your business needs.

New build exposure reporting

e.surv has developed a powerful database of new build developments within the UK.

By accessing this information, our cl ients are able to monitor numbers of instructions within developments to assist in managing exposure risk and updating lending appetite. The database also provides construction information for each of the developments.

Treating Customers Fairly

Everyone talks about TCF nowadays; - it’s something that touches every element of our business and those of our clients.

As a consequence, every aspect of our operation is tested rigorously against this and the other standards that matter to our customers. We’d be pleased to share how we work to integrate TCF and any of our other services into your own proposition.

Visit www.esurv.co.uk to find out more about us

When you contact us we hope you will find us passionate about delivering great service.

We look to build valued relationships with customers through employing the best people who share our passion. When we talk with you we want to speak with clarity and be open in our customer approach.

We want to deliver accurate results and a cost-effective service and it is our responsibility to provide you with the most comprehensive information to help you make the best decision for your individual circumstances. We also recognise our Social responsibility to care for the environment and our Think Green campaign is implemented at every level of our business.

We are big on development ; we innovate to design and develop leading edge solutions which keep us ahead of the game.

For more information visit the Information Centre on our website www.esurv.co.uk

e.surv Ltd. Lahnstein House, Gold Street, Kettering, Northants, NN16 8AP. Registered in England, Company No: 2264161. Regulated by RICS

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