The art of cargo handling final presentation by Kevin

BekkerResearching the cargo handling of Garuda at CGK airport and

its possibilities

Table of contents

The research

The potentials of Garuda’s cargo handling Bottleneck analysis

The new cargo handling Improving the performance New air cargo supply chain

The research

The research Third year internship research with the involvement

of LLLI-NL How to improve the air cargo handling From external point of view

Main question “How can the cargo handling of Garuda be

optimised to increase the service towards their customers”

The potentials of Garuda’s cargo handling

Sources of the bottlenecks Lack of communication Performance of DPP The cargo delivery at the warehouse

The new cargo handling

Divided in three steps Improving the performance (within 1 year) Increasing the bond with agents (within 2-3 years) New air cargo supply chain (estimated on 5 – 10

years)

The new cargo handling

Improving the performance Improving the communication by letting DPP send

several messages to space control, sales and quality control to improve the communication service towards the agents Build up report Final load message Manifest Build up sheets (new layout to get a better overview) FFM

Managing DPP’s performance by making monthly reports

The new cargo handling

Build up report

The new cargo handling

The new cargo handling

The new cargo handling

Monthly report

The new cargo handling

Monthly report criteria1. Incorrect flight build up

2. Incorrect manifest

3. Not following build up instructions/flight booking list

4. Damages during warehouse storage

5. Missing shipments

6. Sending more than the maximum weight to the aircraft

The new cargo handling

New air cargo supply chain Based on the Dutch air cargo supply chain Gather competing airlines and agents to discuss new supply chain Suggest elimination of RA to the government makes the supply

chain shorter Agents responsible for cargo delivery to the warehouse Enables

Garuda to make agreements about the delivery time For example: Delivery before 6 hours prior to STD storage charge,

within 6 hours prior to STD no storage charge or reduced storage charge

Should reduce the cargo traffic in the warehouse Forwarding agents also become RA under strict regulations and

audits Old RA becomes screening agent, screens shipment at the

warehouse of the agents instead of having an own warehouse Making the supply chain shorter should improve the just-in-time

delivery

The new air cargo handling

The new air cargo supply chain

Questions?