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© SOL MARKETING | 1
YOUR IDEAL CUSTOMER ARCHETYPEJanuary 21, 2016
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#IdealCustomer#BrandingIsSex
@Sol_Marketing@Deb_Sol@AustinAMA
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© SOL MARKETING | 2
AGENDA
• Branding basics • Three existential questions• Who is your brand for? • How do you create an ideal customer
archetype?
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Brand or be branded.
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What is a brand?
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The collective emotional response to your product or
service
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Expectations
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Memories
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Stories
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A relationship
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Differentiation that’s meaningful to
customers
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An intangible asset
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A financial asset
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A BRAND IS A PROMISE
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Functional Benefits and Attributes
Emotional Benefits
Self-expressive benefits,
beliefs and values
addressed
Hardest to deliverHardest to imitate
Most differentiating and definingLongest shelf-life
Key element of emotional brand
BRAND VALUE PYRAMID
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THE TOP OF YOUR BRAND PYRAMIDTHE THREE EXISTENTIAL QUESTIONS
What does it say about a person that use/drive/eat/drink/wear your brand?
What is the SINGULAR thing a person gets from your brand she/he can’t get anywhere else?
How do you make your customer the hero in her/his own story?
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THE LURE OF SEGMENT MARKETING
1:1 and personalization are not trends;
they are mandates
How do you protect your brand with all these individualized interactions?
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WHO IS YOUR BRAND FOR?YOUR IDEAL CUSTOMER
Who is the archetypal person who is MOST highly predictive of your brand’s
success?
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THE IDEAL CUSTOMER ARCHETYPE
• What do they LOOK like? • What is their day like? • What keeps them up at night? What are they afraid
of?• What are their goals?• What are their challenges?• What do they care most about in life?
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DIAL IT IN
• What makes them feel good? • What makes them feel SEXY?• What makes them feel bad?• How do they measure success?• What role does our brand play in creating that
success for them? • What’s the story of their life, and how do we make
them the hero?
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ASSESS THEIR PERSONALITY
• What personality traits do they have?• Where do they like to go on vacation?• What do they wear? • What car do they drive? • Where do they hang out? • What do they aspire to be? • How do they spend their time? • What movie character do they wish they could be?
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EXERCISE #1LET’S PRACTICE: IDEAL CUSTOMER ARCHETYPE
• Who is the ideal customer? Draw a picture, write a song, or tell a story!
• Work together in groups of 3-4 people.
• You have 6 minutes.
Choose a brand:• Whole Foods • Trader Joe’s• H-E-B• Costco• Sustainable Food
Center Farmer's Market
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EXERCISE #2YOUR BRAND’S IDEAL CUSTOMER ARCHETYPE
• Who is YOUR brand’s ideal customer?
• Draw a picture, answer the questions, write a song, or tell a story!
• You have 6 minutes.
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LET’S STARTSOMETHING 512.445.4807
[email protected]@Sol_MarketingFacebook.com/SolMarketingConceptsThese slides and
more will be posted at blog.solmarketing.com
Let’s draw the winner for the free brand coaching session!