Wemark India

http://www.wemarkindia.com/

INTRODUCTION

We make your business ‘Customer Ready’ assisting further in your pursuit of adding and retaining loyal consumers. A business that you cannot monitor by yourself or a retail chain with hundreds of franchise ideally requires our expert mystery shopping services in Delhi, India.

As a top audit and mystery shopping company, we also offer our expert services to hotels, multiplexes and other luxury and entertainment business avenues. The mystery shoppers we hire are best talents who are also trained for exact reporting of their findings ensuring we offer you information that can positively aid your business decisions.

ABOUT WEMARK

WeMark India is head quartered in New Delhi(India).We have 18associateoffices across the world at India, Russia, United Kingdom, UAE, Thailand, Malaysia, Japan, Indonesia, Srilanka, Mauritius, Philippines, Singapore and Vietnam and we conduct audits in every country of the world.

The Company's management consists of people from prestigious institutions like IIM-Ahmedabad, Calcutta , Lucknow, Delhi College of Engineering and many more. Our Honoree Director is from the Prestigious institution IIM-Lucknow. He is the publisher of many books in the field of Customer satisfaction, Branding and Market research. He has more than 12 years of teaching Experience in IIM-Lucknow .

Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.

TYPICAL AREAS THAT WE COVER IN MYSTERY SHOPPING

Compliance Evaluation: WeMark is One of the leading Mystery Shopping Company in the World, Compliance Evaluation is the area that covered by Mystery shopping.

CUSTOMER EXPERIENCE SELF ASSESSMENT

The Customer Experience Self Assessment tool is a highly effective way to get you thinking about where you are on your customer experience journey.

CUSTOMER GUEST SERVICE EVALUATION

The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. Customer guest Service Evaluation is also a part of wemark india mystery shopping.

SECURITY PROCESS

Security Process is also a Part of wemark mystery shopping,that Provided a reliable service.

SALES AND PRODUCT PROMOTION

Sales promotion is needed to attract new customers, to hold present customers, to counteract competition, and to take advantage of opportunities that are revealed by market research.

COMPETITIVE BENCHMARKING

Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies.