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MESH, The Experience Agency, is a global firm that uses mobile technology in researching, analysing and reporting on consumers’ attitudes toward their experiential interactions with brands. MESH has offices in New York City, London and Sao Paolo, Brazil, with plans to open offices in other parts of the world, including Singapore.

MESH business challengeIronically, while it relies entirely on mobile technology for its work on behalf of clients, MESH was at a loss when it came to finding the most economical and reliable mobile service for its own mobile voice, text and data communications between its offices and executives as they travelled.

MESH obtained mobile service from two top wireless operators, in the US and UK. Yet, the agency experienced a number of service problems in the UK. People would call, but mobile devices wouldn’t ring. Calls were being dropped, and callers were unable to leave voicemails. In one case involving international travel, MESH received a $4,000 phone bill (for a single user) because of a combination of these factors. A reliable and cost effective global mobile service is paramount to MESH being able to serve its client base. Yet, neither of the company’s incumbent carriers were able to satisfy this requirement.

The Truphone solutionThe reason is simple. Truphone is the first mobile network that was built for global businesses like MESH. Truphone eliminates the need for different phones and different international plans by allowing users to have a single mobile device with multiple international numbers on a single SIM card. The Truphone network delivers high-quality, highly affordable mobile voice, text and data services with plans that can be used in 66-countries.

Truphone benefits

- A local presenceWith multiple international numbers on a single SIM and a single phone, MESH executives have a local presence in a number of countries, lowering their international communication costs and making it easier to stay connected.

“With Truphone, we don’t have to add international numbers and features. They’re all there on the mobile equipped with a Truphone SIM,” says MESH Experience Director Catherine Moger Rickwood.

- Increased productivityThe agency reports using their phones more often, making more calls and staying more productive. Truphone gives MESH staff greater peace of mind and feeling of connection , no matter if they are making calls in the US or the UK.

- Great customer service“What I didn’t expect, but what I was delighted about, was Truphone’s customer service and attention to detail,” says Blades. “Change usually results in some problems, but I developed a relationship with Truphone and I knew who I was speaking with. This personal level of care impressed me. It wasn’t just a conversation – it was a relationship. Truphone customer service is like a concierge service.”

“With our former carrier in the UK no one cared about my problems or tried to solve them. If I lost a customer, or if clients told me they couldn't reach me, it was very frustrating.”Fiona Blades, President & CEO, MESH, The Experience Agency meshexperience.com

MESH ExperienceTruphone helps MESH Experience stay connected and productive