Truphone Mobile Recording Simple | Seamless | Secure

Truphone enables your business Truphone Mobile Recording is a purpose-built

recording service that helps facilitate financial organisations in meeting evolving industry regulation, such as Dodd-Frank. Unlike other recording solutions, Truphone Mobile Recording captures all voice and SMS traffic seamlessly and transparently from within the mobile network.

Truphone Mobile Recording is powered by the Truphone network, which connects over 200 countries with a unified global infrastructure. This unique patented approach means Truphone provides a seamless, consistent global experience.

Truphone offers extensive packages of minutes, texts and data across 66 countries, plus coverage over 200. One SIM, one plan and one voicemail mean seamless productivity, predictability, and cost-reduction for users all across your business footprint. Multiple international numbers on a single SIM mean maximum contactability, critical to the ongoing success of your business.

Truphone customers also make and receive an average of seven times more international calls, while paying less than with a previous provider. We proactively monitor network performance globally, indentifying and resolving issues before they affect our customers.

With Truphone Mobile Recording, your business can take advantage of all these benefits, while at the same time taking steps to meet new mobile recording regulations. Truphone’s in-network approach is fast to deploy, adaptable to your business needs and easily updated to help facilitate compliance with new regulations.

“Truphone Mobile Recording records over 250,000 calls per month and around 20% of these calls are made while roaming. Truphone Mobile Recording is the only solution that records calls within and across countries, without compromising call quality.”Paul Leisching, Director of Enterprise Partners & Solutions, TruphoneTruphone transforms the traditional world of mobile services by

providing a single global contract and support model built on a unified global mobile network.

With offices in 10 countries, we record and store voice and SMS traffic for thousands of users worldwide, providing mobile communications for businesses of all sizes. Our clients include FTSE 100 and Fortune 500 companies across multiple sectors, including six of the world’s eight largest banks.

Enhanced international presence and mobility. Seamless global recording.

The letter of the law

The US regulations under the Dodd-Frank Act, the FCA in the UK and forthcoming EU ESMA MiFID II regulations require financial organisations to record and store all relevant business-related communications including voice and SMS. Similar regulations already exist in other countries too.

If your business is regulated you are required to

- Record all relevant communication on mobile devices, including SMS messages

- Store all recorded data for the prescribed period

- Take steps to ensure staff communications are recorded

Truphone Mobile Recording helps financial institutions fulfil requirements, while at the same time providing better call quality and faster data connections as a benefit of Truphone’s unique global network architecture.

Purpose-built to record both voice and SMS traffic internationally, Truphone Mobile Recording captures data within the network itself – meaning there’s no effect on your calling experience. Truphone Mobile Recording also complies with data protection guidelines. Data is digitally signed and stored in an encrypted format in either Truphone-hosted facilities or within your existing recording architecture.

Key benefits

For your communications - Record all SMS and voice traffic

easily and securely

- Eliminate software issues with an in-network approach

- Digitally sign and encrypt data automatically, ensuring security

- Store data in either a fully hosted or on-site solution

For your staff - Call as normal, without delays

or interference

- Continue using voicemail and other handset features

- Rely on business-class global support, around the clock

For your business - Stay up-to-date with seamless

over-the-air updates

- Boost contact-ability with multiple international numbers on one SIM

- Stay connected in over 200 countries around the world

- Address the requirements of new industry regulations

For your peace of mindWith our fully integrated compliance layer, businesses can now enjoy:

- Seamless call connection without any loss of in-call quality

- Store data at your own desired location

“We were having issues finding a vendor that could both provide us with a reliable data service to use with the Bloomberg Anywhere application and also mobile phone recording to keep us compliant with FCA regulations. These issues were resolved once we started using Truphone.”Sheriff Ojubele, CTO, Lucidus Capital LLP

ONiX ONiX is a secure data management and eDiscovery system that sits at the heart of the Truphone Mobile Recording Hosted Service. ONiX was designed from the ground up to provide a modular scalable repository against regulations such as:

- BSI BIP 0008 – A code of practice on the legal admissibility of information stored in electronic formats

- ISO TR 15801 – Electronic imaging recommendations for trustworthiness and reliability

- BSI DISC PD 5000 – A code of practice for e-commerce transactions as legally admissible evidence

Hosted implementation ONiX modules are deployed in three storage regions North America, Europe and Asia Pacific allowing a global company to manage its data in an internationally distributed solution while maintaining appropriate separation as demanded by regulation.

ONiX duplicates all data at two Data Centres in each storage region.

Each Data Centre has a complete set of components scaled to support the entire local customer base by providing geo-resilient protection against catastrophic systems failure at any one location.

Data Security and Risk

Truphone Mobile Recording protects all data with state-of-the-art encryption services that only allow access with dedicated customer keys generated at the time of encryption. These keys ensure data is always available when you need it, but only to authorised users. Once encrypted, data is only accessible through secure web portals that form part of ONiX. These portals provide secure encrypted access, user verification and use https:// security as default. Dedicated VPN access and Private Portals are also available as a premium option.

Truphone Data Centres have successfully passed the rigorous security and risk assessment review and audit required to be trusted with the data belonging to six out of the top eight Tier 1 banks.

Truphone Mobile Recording is built within Truphone’s globally distributed mobile network to make recording a seamless experience for the recorded user, whether they are at home or abroad. Their phone operates as they would expect - functions, call connect time and in-call latency are no different. At the back end their company gets an immediate live, recorded copy of both voice calls and SMS messages.

Where required, Truphone can enable a compliance message to be automatically played at the start of a call, to the called and/or calling parties, as a warning that calls are being recorded. Continuous in-call beeps are also an option.

The customer can choose for Truphone to record, store and provide access to its historical mobile communications using the cloud-based TMR Hosted Service based on the ONiX Platform. Alternatively the customer can opt for Truphone to route the copy of voice and SMS calls directly to the customer’s own recording and storage platforms using Truphone’s TMR On-Site Service.

How it works Hosted TMR featuring ONiX:

IntroductionThe Truphone Mobile Recording Hosted Service is a cloud based mobile recording solution. It features the data recording and the ONiX for recording consignment, storage, (optional) analytics and access. The TMR Hosted Service is a standard, standalone solution purchased simply on a per-user, per-month license basis. This is available quickly without the need for integration with existing in-house technology and processes.

A Global SolutionThe same Truphone US, EU and APAC Data Centers used for hosting also provide secure Points Of Presence to break out data to the customer in a range of different network topologies to match any customers geo-resilience needs e.g. multiple point-to-point private wires and/or Internet based VPNs.

Mobile Voice Calls are sent to the customer as live stream anywhere they want them delivered without effecting the mobile users call experience whether they be a home or roaming on the other side of the world.

Data Security and RiskVoice traffic for recording is never held “at rest” within Truphone. The customer is responsible for taking the live voice stream, recording, storage and subsequent chain of custody within its own systems. Truphone Data Centers are protected by state of the art systems and processes that have passed the rigorous standards set by major banking institutions.

Customer TMR On-Site:

IntroductionThe Truphone Mobile Recording On-Site Service shares the same global network base infrastructure as the Hosted Service but instead of recording and consigning data with Truphone Data Centers, voice calls and SMS are routed to customers Data Centers to be recorded and consigned. Truphone already has certified implementations with market leading recording platforms such as NICE NTR and Verint plus a number of others.

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