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SaaS Website Teardown:
By Alex Lee
SaaS Website Copywriter & Strategist
www.marketingthatsells.net
Some details I point out are
very small.
View in full screen mode for
the full experience!
Hi there! I’m Alex!A freelance copywriter that specializes in writing and
strategizing SaaS & business software websites so they stand out from
competitors and convert better.
In this slideshow, I’ll tear down the nitty gritty details like website:
• Layout, Navigation, and Design,
• Copy (the words), and
• User experience and onboarding
for Azendoo’s website: www.azendoo.com - a SaaS teamwork
management product.
I’ll show you my personal experience using it and show you ways I would
improve the website for better conversions.
Ready? Let’s get started!
That’s me!
Alrighty. We’ve just landed
on www.azendoo.com for
the first time. Let’s see
what we have here.
First off, the website design
is absolutely stunning!
Great job web designer!
The headline tells
me that Azendoo
makes teamwork
collaboration
better.
But the subheader
basically repeats what
the headline said
above. It doesn’t tell
me what Azendoo is or
how it boosts team
collaboration.
But the subheader
basically repeats what
the headline said
above. It doesn’t tell
me what Azendoo is or
how it boosts team
collaboration.
Since I have no idea
what Azendoo is, I
don’t know if anyone
would click this unless
they learned about
Azendoo somewhere
else before coming
here.
But the subheader
basically repeats what
the headline said
above. It doesn’t tell
me what Azendoo is or
how it boosts team
collaboration.
Since I have no idea
what Azendoo is, I
don’t know if anyone
would click this unless
they learned about
Azendoo somewhere
else before coming
here.
It also doesn’t tell me
the specifics of the free
trial. How long is it? Do
I need to provide credit
card details? I’m
hesitant to start free
trials without these
details.
Integration isn’t
meaningful if I don’t
know what Azendoo
does. This would be
more useful after I’m
sold on the product
first.
It’s nice they have a live
chat feature. It’s really
helpful when visitors need
quick questions answered.
More and more SaaS
companies seem to be
adopting this feature – so
great!
Moving down..
These two lines
basically say the
same thing that the
header says above..
So I’ve been told the
same thing 4 times..
And still, I don’t
know what this
product does.
I’m confused.. Why do
they want to show me
how “teams achieve
more” when they still
haven’t introduced the
product yet?
Something like this
should come after I’ve
been educated and
sold on the product.
Moving down.. Finally
they tell me what
Azendoo is!
But this header is not
too informative or
compelling.. Where’s
the value proposition?
Moving down.. Finally
they tell me what
Azendoo is!
But this header is not
too informative or
compelling.. Where’s
the value proposition?
How is it different or
better than all the other
collaboration apps out
there?
This section seems to
show the key features
of the software. But the
headline doesn’t reflect
that..
This section seems to
show the key features
of the software. But the
headline doesn’t reflect
that..
How about something more
informative like “Explore how
Azendoo’s Features Make
Collaboration Easy”
It would be great if these tabs
were numbered. That way, visitors
would be more willing to explore
all 4 tabs.
Apparently, you have to click
these dots to see the different
features of “tasks.”
But who would have guessed
that? I certainly didn’t. It’s so
non-descript, most people
would miss it.
I would make these more
“clickable” by numbering these
dots instead. That way, visitors
will know there are 3 key features
to explore on the tasks tab. Like
this:
So this description says I can see all my tasks at a
glance with filters and different team views. But this
image barely shows the features they talked about.
I would zoom it out and show the filter options, the
separate views for increased focus, and the
completed tasks views. Images are only helpful if
they strengthen the description next to it. In this
case, the lack of detail leaves me hanging…
Scrolling down, I see 6 main
features Azendoo offers for
team collaboration. But three of
these are repeats from the
section above it. Kind of
repetitive, don’t you think?
Instead of repeating information, how
about moving the “integration section”
down here from up top?
Now that I’ve learned a little bit about
Azendoo, it would be more meaningful
to me to know it integrates with other
apps I use already.
Like this!
And highlight how
Azendoo offers a
mobile app! That way,
the page is not
repetitive or
redundant.
Scrolling down.. I see
social proof their big
name clients. Nice to
know but their
messaging is
repetitive. The
header and sub-
header basically say
the same thing.
Scrolling down.. I see
social proof their big
name clients. Nice to
know but their
messaging is
repetitive. The
header and sub-
header basically say
the same thing.
One line is
completely sufficient
for this.. How about
something like
“Azendoo makes
collaboration easier
for companies like:”
The Twitter mentions
are a bit abrupt. How
about adding a
headline like “Here’s
what real people
say about us:”
Again, the call to
action can be a bit
more compelling.
How long is the trial?
Do I need my credit
card? It leaves a lot
to be desired.
Above the button,
how about saying
something like:
“With Azendoo,
your team can get
more done in less
time. Try us out free
for 15 days – and
see how much your
team can achieve!“
Then, the button can
say something like:
“Start your free
trial.”
And below the
button, it can say,
“No credit card
required.” to reduce
the friction and
uncertainty of clicking
this button.
Above the button,
how about something
like:
“With Azendoo,
your team can get
more done in less
time. Try us out free
for 15 days – and
see how much your
team can achieve!“
Now, let’s try clicking
this to see what the
onboarding process
is like!
Looks like I can sign
up manually or with a
Google account.
Let’s go with google
Simple enough. Let’s
click Allow.
Well that was easy.
Great job for the easy
onboarding process!
I love how they start the
onboarding process with
a tour to get you
acquainted with the
software! This is crucial
for getting people
engaged with your SaaS
product and decreasing
churn!
Since we’re done
setting up our
account, let’s go back
to the homepage to
explore the rest of
the website.
Welcome back!
Let’s try
exploring the
menu up top.
“Using Azendoo”
sounds like it will
give me a more in-
depth tour of their
product in action..
Let’s see what
happens when I click
it.
Um.. I’m lost..
Thought this would
lead to a product
tour page.. But I
have to choose
something?
What if my team
doesn’t identify as
any of these?..
For the heck of it,
let’s click “Marketing
Department”
I’m guessing this page
will introduce me to
specific features
marketing departments
can use to boost their
team collaboration..
Here’s the same boring
subheader from the front
page.. But this one says
“team” not “team’s”
collaboration. I wonder
why.. If they’re gonna
copy and paste, might as
well be consistent.
And here’s the same
boring call to action.
At least tell me the length
of the free trail and
whether I need a credit
card. Please?
I guess this is not too out
of place like it was on the
homepage. At least I
know what Azendoo does
now.
Scrolling down.. I see the
word “Brand
Management.” That
doesn’t sound like a “tool
for marketing
departments.”
Nor does “Retail
Marketing”
So.. These are case studies of
marketing departments using
Azendoo? I thought this was a
tour of tools marketing
departments would use..
Not that case studies are bad..
But it was just not what I was
expecting.
If I’m just getting to know the
product, blabbering out
“creating subjects that they
use as labels for clients” is
confusing to say the least.
I don’t see these “subjects as
labels for clients” in the
image.. Or “keeping track of
bugs and internal
development.” This image is
not very helpful..
“Action checkboxes”?
I guess these are action
checkboxes. At least this
image was helpful..
The testimonials are a nice
touch. But case studies are
still not what people would
expect when they click “Using
Azendoo” in the top menu…
Or when they see the header
“best tools for your marketing
department.”
Instead of telling a story like this right
away, I would introduce one tool a
marketing department would use and
show them how it works by having a
moving animation (not an image)
beside it.
Instead of telling a story like this right
away, I would introduce one tool a
marketing department would use and
show them how it works by having a
moving animation (not an image)
beside it.
An animation would show them
visually, how I would actually “create
subjects to use as labels for clients”
or how a team would “communicate
and plan all operations.”
Then, I’d follow up with a short
testimonial of how using this specific
feature made someone’s marketing
department’s operations a whole lot
easier. Then, I’d introduce another
specific feature.
Then, I’d follow up with a short
testimonial of how using this specific
feature made someone’s marketing
department’s operations a whole lot
easier. Then, I’d introduce another
specific feature.
By ordering the page this way,
people actually get introduced to
tools marketing departments would
use. And right after, see the impact
Azendoo had on a real marketing
department.
Writing copy this way is centered
more on the customer’s website user
experience.
Scrolling down, we see
the exact same ending
as the homepage. It
would be great if these
messages were more
targeted to marketing
departments.
How about something
like, “Azendoo
helps marketing
departments like
these get results.”
And here, we can
have something
similar to the
homepage like: “Give
Azendoo a try for 15
days – and see how
much your team can
achieve!“
And here, we can
have something
similar to the
homepage like: “Give
Azendoo a try for 15
days – and see how
much your team can
achieve!“
Then, the button can say:
“Start your free trial.”
And below the button, “No
credit card required.” to
reduce the friction and
uncertainty of clicking this
button – like the
homepage!
How about we
explore the
integrations page
now?
This headline is an
incomplete sentence.
But take out the “s” in
“Integrates” and you got
a complete sentence.
“Integrate with the
tools you use every
day” That’s better.
This subheader is not
half bad! A bit long but
I’ll keep it as it is.
This on the other hand
sounds a bit weird when
read out loud..
How about
“Integrations powered
by Azendoo”
That’s because here it
says “Integrations
powered by Zapier.”
People like consistency.
Copy should be
consistent for headlines
like this.
These descriptions are
very helpful for visitors.
It helps them visualize
what they can do by
integrating with
Azendoo. I’ll keep this
page the way it is.
Scrolling down, they
have a link to suggest
new integrations for
Azendoo. Great!
This is exactly what a
visitor would look for
when they don’t find an
integration want.
Here’s the awkward
links to the “Using
Azendoo” pages again.
I don’t know how
appropriate these links
are here.. I’d personally
remove this section and
go straight into the call
to action.
Which comes right
below it!
Here’s the same exact
call to action we’ve seen
on the other two pages.
Can they be any more
unoriginal?
Talk about sounding
robotic…
How about we go up
top and explore the
pricing page?
Welcome to the
pricing page! Let’s
see what we have
here.
One plan. Alright.
Finally, for the first
time ever – the
website tells me
details about the
free trial.
But if there is only
one plan, why does
it say “all
accounts”? This
sub-header doesn’t
go too well with the
headline above it.
I’d say something
like “One simple
plan – with all the
features”
I’d say something
like “One simple
plan – with all the
features”
Then something
like “Try Azendoo
free for 15 days.
No credit card
required.”
Scrolling down, it seems like
they offer live demos! This
should be on the “Using
Azendoo” page as well!
But here goes Azendoo’s
copywriter getting all
repetitive again.
“Want to see Azendoo in
action” is the same thing as
“Want to see the platform for
yourself…” right below it.
In the subheader, I’d say
something like “We’d be
happy to give you a free
tour on how Azendoo can
work for your business.”
In the subheader, I’d say
something like “We’d be
happy to give you a free
tour on how Azendoo can
work for your business.”
“Asking” for a demo sounds
like a lot of work. How about
“Schedule a demo”
instead?
It took me a second to
realize what this image is.
But now I know it’s an image
of a customer rep giving a
screen-share tour..
Maybe a short moving
animation of the screen-
share tour can help people
recognize it better? Or else,
I’d leave it out unless the
image was a bit more
obvious.
Moving down, we see an
FAQ section. It’s crucial to
have an FAQ section on a
SaaS pricing page since it
answers common questions
visitors have before buying.
This makes your sales
process more hands free
and gives your support team
more time to solve bigger
problems.
Check out my article on the
Top 17 questions to
include on your SaaS
pricing page FAQs.
Unfortunately, the placement
of this FAQ section is really
bad.
This should be right below
the price and free trial button
up top.
When a visitor is
contemplating whether to
click that free trial button or
not, having all their
questions answered will give
them that last nudge to
subscribe.
But right now, I have to
scroll down past the
“schedule a demo” section
to get my questions
answered. No bueno.
Anyway, let’s see these
questions..
Azendoo premium? Is that
different from the plan
above? This is confusing
because they’ve never used
the word “premium” till now.
If the paid plan above is the
same as premium, they
should label it as such.
How’s something
like “Try Azendoo
Premium free for
15 days.”
And
“Azendoo
Premium
Includes:”
How’s something
like “Try Azendoo
Premium free for
15 days.”
Anyway, back to the FAQ
section… Companies are
not really “purchasing”
Azendoo. But rather
“paying” for it since it’s a
subscription..
It would be great if they
could answer this question
in the first sentence (not the
last. Then, they can explain
how to cancel the account
afterwards. Don’t make
customers read all that just
to get their answer.
Enterprise what? If the two
sections on the left have a
question mark, the third one
should too. It’s a small detail
but consistency is important.
How about “Large team?”
“Contact us for enterprise
pricing options.”
Scrolling down.. We see the
same exact call to action
here.. How original!!
You make thousands of
customers happy including
“Try Azendoo for free”?
You make thousands of
customers happy including
“Try Azendoo for free”? This button should go down
here.
Not sure how well this
headline goes with the
testimonials right below
it. I think the logos down
here would be more
appropriate to follow it.
Not sure how well this
headline goes with the
testimonials right below
it. I think the logos down
here would be more
appropriate to follow it.
How about saying
“Here’s what our
clients say” here
instead?
Scrolling all the way to the bottom, I JUST
noticed after browsing the site for a very
long time that there is a product menu
down here.
Why is this so hidden? I think these pages
should be a part of the “Using Azendoo”
pages rather than the case studies. These
pages explain more in depth the benefits of
using the product.
Scrolling all the way to the bottom, I JUST
noticed after browsing the site for a very
long time that there is a product menu
down here.
Why is this so hidden? I think these pages
should be a part of the “Using Azendoo”
pages rather than the case studies. These
pages explain more in depth the benefits of
using the product.
Case studies are important. But “Using
Azendoo” should go into depth about
product features like dashboards, direct
messages, and calendar as listed in this
product menu.
And case studies, I recommend placing
under a separate “Case Studies” page!
Final Thoughts• Azendoo’s website design is amazingly beautiful. And I heard their product
is pretty amazing too! Definitely check it out!
• But Azendoo should really write and lay out their website according to how their visitors would experience them.
1. For example, their website layout and navigation threw me off –especially the “Using Azendoo” page.
2. Their homepage layout was not user friendly for first time visitors. For instance, they took too long to introduce what the product does and instead focused on showing integrations and case study pages first (Which is not useful if visitors don’t know how the product works).
3. Their copy lacks consistency, was often repetitive, and sounded a bit awkward when read out loud.
4. They need to focus more on introducing the benefits of using the product rather than just the results people got out of it. The “product” menu was hidden at the bottom menu, making it hard for new prospects to learn about the product.
So that’s it!
If you enjoyed this teardown, subscribe to my
newsletter to get more articles on SaaS website
best practices.
If you’d like me to review your website, check out
my website!
Thanks a bunch!
SaaS Website Copywriter & Strategist