Millars Bank Case StudyBy William Marques and Farah Touati

Outline

1.Overview

2.Known facts

3.Statement of problem

4.Solutions

5.Questions

Overview : Characters

Mr P.D Smothers : Manager of Millars Bank Abu Dhabi, UAE

Mr. W.T.R : Vice President of Millars Bank England (HQ)

Ms. J.L Marsh : New Corporate loan officer

Overview : Exhibits

CV of Janet Marsh

18 July 1994 : Fax from Duncan to Smothers

1 August 1994 : Dialogue between Smothers and Marsh

2 August 1994 : Series of faxes between Smothers and Duncan

2 August 1994 : Letter from Marsh to Smothers

Known facts : Strengths

Ms. Marsh’s experience in Middle East She speaks fluent Arabic She is accustomed to Arab traditions She has Vice President’s confidence She worked in Cairo for 5 years with J. Phillips, a friend

of Smothers

Known facts : Weaknesses

Women are not seen as professionnals in United Arab Emirates

Ms. Marsh never worked in this country U.A.E is more conservative than Cairo or Beirut Strong competition with other foreign and Emirate

owned banks

Statement of problem

Is the bank forced to follow the United Arab Emirates’ customs ?

Or should the bank take the experience of Ms. Marsh in consideration and let her do the

business despite traditional customs ?

Solutions

1. We keep Ms. Marsh and change nothing

2. We hire an Arab man to assist her with clients

3. We put her in another position where she will not deal with clients

4. We keep her position but we move her in a more liberal country

5. We follow United Arab Emirates’ traditions and hire a man in place of Ms. Marsh

Questions ?