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©WEBER SHANDWICK 2012 All rights reserved
Anthropology Dr Grant McCracken
Neuroscience Dr Thomas Zoëga Ramsøy
Three world-
renowned
experts
HBv
HERD BEHAVIOUR
Int
INTRIGUE
Esc
ESCAPE
Exp
EXPERIENCE
In
INTEGRITY
En
ENHANCEMENT
As
ASSOCIATIONS
De
DESIRE
Ae
AESTHETICS
Ne
NEWNESS
ScT
SOCIAL TOTEMS
Pl
PLEASURE
Rsp
RESPECT
Inv
INVOLVEMENT
Ac
ACCESS
Be
BELONGING
Em
EMPATHY
SVs
SHARED VALUES
Me
MEANING
The Nineteen Elements of Engagement™
33
The Five Engagement Principles #1 Never turn up empty-handed #2 Strut your stuff #3 Keep them guessing #4 Always mood-date #5 Introduce the family