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This gives some insights of a product failure of one of Unilever products in Sri Lanka which fall in to seasoning powder category - Knorr Raskaree
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NEW PRODUCT LAUNCH OF Knorr “RASAKAREE”
A Product By A Presentation By
Launched 2012
August
Q3 - 2012 Q4 - 2012 Q1 - 2013 Q2- 2013 Q3 - 2013 Q4 - 20130
2
4
6
8
10
12
14
16
18
Volume ( In MT )
Q3 - 2012 Q4 - 2012 Q1 - 2013 Q2- 2013 Q3 - 2013 Q4 - 20130
5
10
15
20
25
Value ( In Mn )
BRAND PERFORMANCE ( RASAKARI )
Total taste enhancing category is 1 Bn
Seasoning powder category is 200 Mn
MARKET SHARE
19%
81% 2012
Rasakari Rasamusu
6.5%
92.5%
2013
Rasakari Rasamusu
PRODUCT COMPARISON
Knorr - Rasakari Maggie - Rasamusu
Description
Ingredients Blend of seasoning powder
Blend of seasoning powder
Price Rs . 7 Rs . 7
Grammage 5.5 g 5.0 g
Shelf Life time 6 Months 9 Months
Additional Nutrition's Vitamin A, Iron, Iodine Iron
Outlet Reach 40,000 + General Trade
28,000+ General Trade
2012 2013
40
60
30
10
Target Achivement
EXPECTANCY VS PERFORMANCE
Market Share ( Volume ) In MT
2012 2013
25
40
19
6.5
Expected Achived
Market Share ( % )
• Backed by a strong brand - Knorr • Strong distribution channel (110,000 + Outlets ) • Strong financial backing – Uniliver • International expert knowledge • Value for money
• Did not meet the local palate
• Poor communication Strategy
• One pack size & Less consumer choice in terms of flavors
• Wide space in this segment (seasoning powder is 20% of the taste enhancing category) • Growing life style• Its low price Vs Cubes in the similar function
• Health conscious on MSG contained products
• Strong competitor backed by Nestle
• “ Rasakaree” Connotes “ Rasa Karaka”
NEED GAP
Total no of households in Sri Lanka = 5,251,125Total Market Size of Taste Enhancing = 1 Billion Total Market Size of Seasoning Powder = Rs. 200 Million
CONVENIENCE
QUICK TASTE ENHANCER
AFORDABLE PRICE
MORE NUTRITION’S
NEED
NEW PRODUCT DEVELOPMENT
• Need for an Instant Taste Enhancer
• Increase of USL wallet shareIDEA
GENERATION
CONCEPT DEVELOPMENT &
TESTING
• Concept Developed & Tested in India• R & D on new additions : Vitamin A
and Iodine
BUSINESS ANALYSIS
• Overall Market share expected 25% in 2012 & 40% in 2013
PRODUCTDEVELOPMENT
• The product development was done in India
IDEA SCREENING• Idea screening was
done in India
TESTDEVELOPMENT
• Consumer Sampling & Blind Tests were conducted in GT
COMMERCIALIZATION
• Product Launch and promotions were done targeting the GT
MARKET ANALYSIS – PORTERS 5 FORCE
BARRIERS TO ENTRY
BUYERS POW
ER
SUPPLIERS POWER
THREATS OF
SUBSTITUTES
RIVALRY
Health conscious consumers
Distribution Network
Brand image – Nestle
Low visibility in Shelf Space in GT
No “Shelf space” in Modern
Trade
This is not a necessity
Choice of the buyer play a major role
No brand loyalty
THREATS OF
SUBSITUTES
Ample suppliers
High availability of ingredients
Natural spices
Stock cubes are more popular
“Maggie Rasamusu“
Strong Customer base backed by Nestle
Top of the mind brand recall
HIGH LOW
HIGH
HIGH HIGH
ANSOFF MATRIX
EXISTING PRODUCT NEW PRODUCT
NEW
MAR
KET
EXIS
TIN
G M
ARKE
T
MARKET PENETRATION
MARKET DEVELOPMENT
DIVERSIFICATION
• Use of existing distribution channel
• Strong brand presence• Large marketing budget• Introduce with convenient
sachet packet• Additional Nutrition
MARKETING MIX & THE GROWTH STRATEGY
Rs.7.00 in par with the competitorAffordable to general trade consumers
Available in general trade40000+ outlets
Rural / Semi urban
Rasakari is a food taste enhancing seasonal powder
Additional grammage of 0.5 g & the Nutrition Vitamin A & Iodine have being the growth strategy
Heavy ATL & BTL SpendTeaser campaign - “ Kawda Game Rasakari “TV , Radio, Press Poster campaignsActivations
MARKETING STRATEGY : LAUNCH
Activations Poster
Door
Panel
Total budget- 65 Mn ( 1st Year ) ATL - 35 Mn BTL - 30 Mn
Door - to - Door awareness
programs & Town
Promotions
Activations at “ Pola “
Cooking demonstrations
Build up to the
10 mega events with
5000 + participants
REASONS FOR FAILURE
Rasakari connotes as an addictive to enhance the taste (rasakaraka yak) - Perceived as a substitute for “Ajina-moto”
Due to bad publicity by opinion makers and other
journals publicized on MSG
Shorter Shelf life time
Commercial was less memorable & was not appealing to the target segment
“Rasamusu” Top of the mind brand recall
Late entry to the market Not followed a structured NPD processin Sri Lanka
Initially manufacturing was outsourced & afterwards USL started manufacturing in-house ( 2013 – Q1 ) – Resulting a margin dilution
Demographics FemaleAge between 25 to 50
Geographic Sub-urban, Rural
Household Income Rs.15,000 +
Industry General Trade consumers
SEGMENTING
• Mothers looks to prepare a quick meal and concern about health benefits. • Also look forward for an appreciation from their loved once for her special dishes. • Nutrition deficiencies
TARGETING
POSITIONING Soci
al C
lass
(Hig
h)
Soci
al C
lass
(Low
)
High PriceLow Price
PROPOSED MARKETING STRATEGY
• Re brand : “Knorr Rasakari” as “Rasata Rasak” to mitigate the consumer perception on MSG addictive • Introduce different pack sizes and flavors to cater the broader consumer segment• Out source the manufacturing - To enhance margin • Enhanced the shelf life time with removal of iodine from the product
General Trade Modern Trade B2B
Name Rasata Rasak Rasata Rasak Rasata Rasak Jumbo
Variance Three: Fish & meat Vegetables Sambols
Four : Fish & meat Vegetables Sambols Salad
Four : Fish & meat Vegetables Sambols Salad
Pack size 5.5gms5.5gms x 10 pax in a box100 gms pack (refill)100 gms bottle
500 gms and 1 kg
Price Rs.7Rs.65 Box Rs.110 RefillRs.130 Bottle
Rs.540 ( 500gms )Rs.1,050 ( 1 Kg )
SEGMENTING AND TARGETING
General Trade Modern Trade B2B
Demographics
Geographic
Income
Female : Age 25 - 50 Female : Age 25 - 50 Chefs and cooks
Sub-urban, Rural Urban Urban, Sub-urban, Rural
> Rs.15,000 > Rs.15,000 Restaurants, Hotels, Pubs
PRE LAUNCHDescription Budget Time
Sponsor Key opinion makers to change consumer perception about MSG
Press / TV / RadioHousewife's associations (100 clubs)
TV - 5 MnPress - 2 MnRadio - 5 Mn
1st September – 31st November 2014
Teaser campaign 10 M 15th Sep 14
Launch15 M20 M
1st Oct 14Annual partnerships
Press, TV, RadioBranding at GT & MT
ATL / BTL
KEY PERFORMANCE INDICATORS
General Trade Modern Trade B2B
Induce sample( Vol - 1 MT)
Bundle offers(Ceylonta + Rasata RasakLaojee + Rasata Rasak)
Buddle offers (Marmite + Rasata Rasak, free sampling )
Free sampling
Increase frequency
12 months Bingo card scheme and receive 6 months of teaRaffle draws
12 months Bingo card scheme and receive 6 months of teaBonus points for loyalty card holders at Supermarkets
10% off on your second pack
Customer retention
Additional incentives on targets
Raffle drawsAdditional incentives on targets
Additional discounts on bulk quantity purchase
Objective Timeline
1St Oct To 14 Oct ‘14
On going( Continuous
Basis)
Availability Outlet Reach 60,000 700 500 1st October
Revenue Forecast
Q4 - 2014 - 30 Mn H1 - 2015 - 90 MnH2 - 2015 - 120 MnH1 - 2016 - 150 Mn
As per forecast
Q4 - 2014 - 7Mn H1 - 2015 - 18 MnH2 - 2015 - 26 MnH1 - 2016 - 35 Mn
Q4 - 2014 - 11Mn H1 - 2015 - 32 MnH2 - 2015 - 36 MnH1 - 2016 - 45 Mn
1St Jan To 31st Dec
2015
OBJECTIVE OF THE LAUNCH - QUALITATIVE
• My cooking is even more tastier with “Rasata Rasak” • Gives me a balanced meal with nutrition for my family• It saves me time• Everyday meal can be just as a special occasion
Consumer value
• Increased demand gives me an additional income• My store ambience is better with Rasata Rasak - Eg : AluFrame , Magic Stick , Category Branding etc .• Health conscious consumers are added to my clientele
Retailer value
Stakeholders value Sales representative / Dealers / Stockiest / USL
• Additional revenue • Increase USL share ( wallet Share / basket Share ) • Additional product to reach my budgets• Enhance brand value
CONCLUSIONWhen launching “Rasaraki” our client should have followed a structured NPD process catering the local market
Apart from General Trade , USL to focus on Modern Trade & Institutional sales to enhance the brand value proposition
The TV Commercial should be localized and emotionally appealing to the target segment
Product name should communicate the product offering clearly This will enable our client to sustain in business achieve wider market share
Appendix
Reality on MSG
Consumer Survey Sample
2013 Gazette on MSG