Informative Beverly Diamonds Complaints and Responses

Complaint: - I received princess solitaire ring while I ordered solitaire ring with side

stones.

What help needed? – I was able to find the perfect ring for the wedding of my daughter. I

placed the order for princess solitaire ring with side stones and I received a plain princess

solitaire ring. I was very worried and had to get in touch with the team and they said that I

mention it later about the side stones and now I have solitaire ring and want it replaced

with the sidesotnes solitaire ring.

Company response

Summary – We already have dispatched the new ring

Details – As per the customer’s asked we took an order for Princess Solitaire ring. Now after

the payment and all was done, the customer changed the mind about the ring and wanted

to princess solitaire rings with sidesotnes. By the time she made it clear with us the ring was

already on the way and even the payment was done. So we told the customer that as soon

as they get ring they can ship it back to us and we will replace it with solitaire ring with side

stones and ship it back at them. As the side stones rings cost more than regular solitaire ring

we even made the customer aware abut eh change in price. The customer was fine with the

price change and then she told that she might keep the ring sent initially. And ten told us

that she wants to go with the sidestone ring. In all this confusion as the customer was not

clear about the purchase we were not able to take any action. But in the end sidestone ring

was decided, the payment was made and we got the old ring back and we shipped the new

ring with side stones back to the customer.