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A Think twice before you try to turn a natural disaster into a promotional opportunity. American Apparel offered 20% off for those in states affected by Hurricane Sandy

A To Z of Social Media Fails

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An A to Z of social media fails. If you know of a J, X or Z - let us know! We hope you enjoy. whynot!

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Page 1: A To Z of Social Media Fails

A

Think twice before you try to turn a natural disaster into a promotional opportunity. American Apparel offered 20% off for those in states affected by Hurricane Sandy

Page 2: A To Z of Social Media Fails

B

Burger King get hacked.

Page 3: A To Z of Social Media Fails

C

What are you trying to tell us Co-Op?

Page 4: A To Z of Social Media Fails

D

Dell's reputation went up in smoke after tech blog Gizmodo published this photo of an exploding Dell laptop. This single image spread like wildfire across the blogosphere, causing Dell to eventually recall over four million laptop batteries. Dell eventually responded to the blogs, but it was the delayed response that put a cap on the period known as "Dell Hell."

Page 5: A To Z of Social Media Fails

E

When there is a national tragedy, DO NOT USE IT TO PROMOTE YOUR PRODUCTS. EVER.

Page 6: A To Z of Social Media Fails

F

Facebook Admits To Year-Long Data Breach. In June Facebook admitted that they had "inadvertently exposed 6 million users' phone numbers and email addresses to unauthorized viewers over the past year.

Page 7: A To Z of Social Media Fails

G

And then there’s Gap, which, in a grandiose display of #fail, used the situation to remind those in the potentially life-threatening hurricane not to worry because their stores are still open

Page 8: A To Z of Social Media Fails

H

Know who has the keys. If you're going to fire your whole social media team, you might want to remove their access to Twitter first.

Page 9: A To Z of Social Media Fails

I

The Inquisitr got more engagement than they were going for.

Page 10: A To Z of Social Media Fails

J

Page 11: A To Z of Social Media Fails

K

Back in 2011 during the protests in Egypt, Kenneth Cole decided to make light of the situation and post this insensitive tweet.

Page 12: A To Z of Social Media Fails

L

Get back to creative if a photograph of a plane crash which killed a child is in your content calendar.

Page 13: A To Z of Social Media Fails

M

‘nuff said. deaths for like is never going to be well received.

Page 14: A To Z of Social Media Fails

N

In 2010, people took to Nestles Facebook page to rant about their use of palm oil in their products. Nestle, got their banning stick out, trying to remove everyone’s comment and picture that was posted, all hell broke loose. They have since changed their social media policy.

Page 15: A To Z of Social Media Fails

O

99 times out of every 100, the C word will not go down well.

Page 16: A To Z of Social Media Fails

P

Oops.

Page 17: A To Z of Social Media Fails

Q

Quiznos (Colorado based restaurant) ran this ad campaign that spoofed the infamous 2 Girls and 1 Cup viral YouTube video. Poor taste by Quiznos. The social media backlash, from their family orientated customers went almost as viral.

Page 18: A To Z of Social Media Fails

R

It was an innocent mistake. The Red Cross's social media specialist (who was an intern) meant to send this tweet from his personal Twitter profile - not from the @Red Cross account. However, the Red Cross did a great job of owning up to the mistake, and even poked fun out of themselves in a later tweet. It was a big goof, but not a total fail.

Page 19: A To Z of Social Media Fails

S

SUBO gets the #hashtag very wrong

Page 20: A To Z of Social Media Fails

T

This tweet was sent during a PR crisis about horsemeat found in Tesco’s frozen meals

Page 21: A To Z of Social Media Fails

U

There’s a serious storm heading for the East Coast of America, but let’s make light of it and promote free shipping!

Page 22: A To Z of Social Media Fails

V

VW simply don’t engage in tricky questions about their climate policy.

Page 23: A To Z of Social Media Fails

W

Ohhhh, Waitrose.

Page 24: A To Z of Social Media Fails

X

Page 25: A To Z of Social Media Fails

Y

Yahoo! scraped the bottom of the barell with this one. Perhaps a less controversial subject may have been good to test the water?

Page 26: A To Z of Social Media Fails

Z