WHAT IS THECUSTOMER RESPONSE

SUMMIT?

Simply put…

The Customer Response Summit

is an event put on by Execs in

the Know, where you can

connect with like-minded peers who are obsessed with servicing

the customer.

WHO IS...

Execs in the Know has been building

a community of dedicated service

executives since before1999 and

has established a worldwide

community of over 40,000 Customer

Experience professionals.

In fact, they have been building

“community” before social

communities existed. They work

rigorously to maintain an active

dialogue and knowledge base of

the top service talent this industry

has to offer.

Chad McDaniel

FounderExecs in the Know

Susan McDaniel

Co-Founder and PartnerExecs in the Know

Let’s talk about

the Customer Response

Summit Memphis 2014…

WHEN IS IT BEING HELD?

WHOATTENDS?

AND SOMETIMES EVENCELEBRITIES COME…

SO WHAT ARE THEY TALKING ABOUT?

WHERE IS ITBEING HELD?

OTHER COOLTHINGS TO DO…

WHAT TOPACK???

• Business casual and casual clothes

• Comfortable shoes• A Camera• iPad for note taking!

BE SURE TOBOOK YOUR

HOTEL EARLY!

Source: www.peabodymemphis.com

…and click this link

for group discounts

STUFF TO KNOWBEFORE YOU GO!

REGISTERFOR THEFEDEXTOUR

CLICK HERE:

http://bit.ly/1mmtyAW

DOWNLOAD THECUSTOMER INSIGHTSSURVEY AND READON THE PLANE!

CLICK HERE:

http://bit.ly/1fk8Ui7

ONCE YOU ARRIVEFIND THE REGISTRATION TABLE

BE SURE TO

WELCOMEATTEND THE

RECEPTION

THENETWORKINGCAN BEPRICELESS.

IF YOU’RE A NIGHT OWL,FIND OUT WHERE THEAFTER PARTY IS…

BUT DON’T MISS THE OPENING KEYNOTE…IT’S ONE OF THE BEST PARTS!

WHILE ATTENDING CRSBE SURE TO…

Source: blog.simplek12.com

TWEET USING HASHTAG #CRSUMMIT

TAKE A LOTOF NOTES.

ASK THE PANELA QUESTION…

…THEY LOVEQUESTIONS!!!

While at your table,

talk about a

challenge you’ve

been experiencing

and see if anyone

else can offer some

insights

Who knows, you

could end up

talking to this

guy… (Yup! That’s the guy

that helped launch

Mayday on the Kindle)

Tom Weiland

SVP, Customer CareAmazon.com

OTHER WAYSTO NETWORK…

SIT WITH SOMEONE YOUDON’T KNOW AT LUNCH

JOIN ACUSTOMERMEET UP!

PARTICIPATE INSPEED DATING

INTRODUCE YOURSELF TO OURGREAT BUSINESS PARTNERS

ATTEND THE SOCIALEVENING FINALE

THERE MAY EVEN BE DANCING SO WEAR YOUR DANCING

SHOES!

IS OVER…AFTER THE CONFERENCE

ON YOUR WAYAND YOU’RE

HOME…

theroadismine.blogspot.com

CONNECTWITH YOURNEW FRIENDSON LINKEDIN

BE SURE TO

AND VISITEXECS IN THE KNOW

ON SOCIAL

YOU MAY EVEN SEEYOUR PICTUREON OUR PAGE!

INTERESTED INATTENDING THE

REGISTER HERE:

http://bit.ly/1q0QedA

CUSTOMER RESPONSE SUMMIT?